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American Guardian Warranty Services, Inc.
- Warrenville, IL
About this business
Location details
4450 Weaver Pkwy, Warrenville, IL, 60555, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Received mail on a car warranty many times. Called to tell them to stop sending. Asked to speak with the signer of the letter, **** ******. ***, who I was speaking to said he needed the approval number from the letter. He then asked for mileage. I told him I didnt want to give that out and he started yelling he needs it to get my call transferred to **** ******. Said he would hang up if I didnt give it to him which he did. What kind of scam business is this. I would never do business with them. Be warned!!!!
Worst service ever. It takes 3 months to hear anything back on a GAP claim. Then when you want to discuss it, the supervisor calls you a jackass, even when I told her I was recording the call. Buyer beware and record all of your phone calls with them.
I would give 0/0 stars. AGWS has been a nightmare to work with, ***** handling of our current and only ever claim has caused unnecessary stress and aggravation with still no resolution after 6 weeks. Our 2021 ***** Silverado with ****** miles died on a busy roadway on 1/11/25 and we were told that when we purchased the extended warranty through **** ***** ********** it had to go to a certified ***** dealer. Being over an hour away and on a Saturday I found ****** ***** ***** in ********. We had our truck towed there and on M... read more
Business response:
******, **** adjusts every claim within the terms and conditions of the agreement. Both coverage and exclusions are clearly stated in our agreements and unfortunately, the issues presented under your claim fell under stated exclusions. Please contact our customer service department at ************** with any further questions.
I had 11 months left on my policy when I sold my motorhome. They won't transfer to new owners and I was told there would be no refund because I had 1 ONE claim for $400. THIS IS A BIG RIPOFF. Taking my business somewhere else.
Business response:
***, **** processes cancellation requests within the terms and conditions of the agreement. **** records reflect four paid claims that unfortunately exceeded the potential, pro-rated refund you would have received for the unused portion of the agreement. Please contact our customer service department at ************** with any further questions.
If I could give zero stars I would. They have the worst customer service and are dishonest. I had slide outs in my 5th wheel fail and they contracted an inspector to come out to the repair shop and see the failures. The inspector showed up late and told **** that the repair shop was too busy to show him the trailer. I spoke to **** and asked them to send another inspector out and they refused. The guy I spoke to was very rude and not helpful at all. He said that the repair shop had to take the slides apart and prove the fail... read more
Business response:
Ms. ******* **** would like to research your matter and agreement terms further but we are unable to locate an agreement or claim in our records with the information provided. Please contact our customer service department at ************** for further assistance.
Key replacement warranty is useless. It does not cover the cost of the key replacement. They will only cover 1/2 hour labor and the list price of the part. I went to 3 local dealerships and not one of them would come close to replacing it for that cost. The warranty states it will cover up to $399 but even though the cost was under that, they would not cover the entire replacement.
this place is the worst car warranty I think I have ever had to deal with, my personal vehicle that I purchased this warranty for broke down on the side of the highway it turns out the alternator died did not have the paperwork with me it was at home because I was on my way to the doctors office, I submitted the claim it took 30 days to get a response which went to my spam box which told me the files were in the wrong format they wanted PDF nobody told me that formatted the files to PDF and within one day they sent the respo... read more
Scam. They never want to replace with new parts. I've used for a PTU and still had to come outta pocket over $1000. They wanted to use parts from old cars. Second claim was denied even though I have air condition under my agreement. The HVAC(actually has ac in the title of the part) door actuator has failed and they will not replace. I gotta come outta pocket and other $500. So more then half of what I paid for the warranty. Do not use. RECOMMEND HIGHLY TO NOT USE.
I am extremely dissatisfied with the service provided by American Guardian Warranty Services Inc. (AGWS) regarding my 2019 Chevrolet Suburban warranty claim. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my story to warn others. Recently, while on a family vacation, our vehicle suffered a transmission failure. Despite our diligent maintenance—regular oil changes, tune-ups, and transmission flushes—the vehicle broke down in the mountains. A certified shop confirmed that t... read more
Business response:
American Guardian Warranty Services, Inc. (AGWS) has authorized repairs with your repair facility. Please contact customer service at ************** with any questions.
Frequently asked questions about American Guardian Warranty Services, Inc.
How is American Guardian Warranty Services, Inc. rated?
American Guardian Warranty Services, Inc. has a 3.7 star rating with 998 reviews.
When is American Guardian Warranty Services, Inc. open?
American Guardian Warranty Services, Inc. is open now. It will close at 6:00 p.m.