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American Guardian Warranty Services, Inc.
- Warrenville, IL
About this business
Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Dealers and Marketers offering vehicle service contracts, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unmatched profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Gro... read more
Location details
4450 Weaver Pkwy, Warrenville, IL, 60555, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had 3 separate issues with my 2014 ******** Q 50 and had no problems getting them handled. I was given a rental car for 3 days and only had to pay $100.00 out of a $1,678.00 bill. Thanks!!
Received mail on a car warranty many times. Called to tell them to stop sending. Asked to speak with the signer of the letter, **** ******. ***, who I was speaking to said he needed the approval number from the letter. He then asked for mileage. I told him I didnt want to give that out and he started yelling he needs it to get my call transferred to **** ******. Said he would hang up if I didnt give it to him which he did. What kind of scam business is this. I would never do business with them. Be warned!!!!
Worst service ever. It takes 3 months to hear anything back on a GAP claim. Then when you want to discuss it, the supervisor calls you a jackass, even when I told her I was recording the call. Buyer beware and record all of your phone calls with them.
I would give 0/0 stars. AGWS has been a nightmare to work with, ***** handling of our current and only ever claim has caused unnecessary stress and aggravation with still no resolution after 6 weeks. Our 2021 ***** Silverado with ****** miles died on a busy roadway on 1/11/25 and we were told that when we purchased the extended warranty through **** ***** ********** it had to go to a certified ***** dealer. Being over an hour away and on a Saturday I found ****** ***** ***** in ********. We had our truck towed there and on M... read more
I had 11 months left on my policy when I sold my motorhome. They won't transfer to new owners and I was told there would be no refund because I had 1 ONE claim for $400. THIS IS A BIG RIPOFF. Taking my business somewhere else.
Worst company ever to deal with! As a repair facility owner, I don't recommend any repair facility to use them, they want you to make no profit on parts, and they butcher your labor rate, like AGWS is someone special! I would not recommend any consumer purchase a warranty from AGWS, because no repair facility would wand to deal with this company! if you want to see the "real" reviews look at Yelp not ******* I have dealt with many auto warranty companies, most are pretty good to deal with, but NOT this one!
If I could give zero stars I would. They have the worst customer service and are dishonest. I had slide outs in my 5th wheel fail and they contracted an inspector to come out to the repair shop and see the failures. The inspector showed up late and told **** that the repair shop was too busy to show him the trailer. I spoke to **** and asked them to send another inspector out and they refused. The guy I spoke to was very rude and not helpful at all. He said that the repair shop had to take the slides apart and prove the fail... read more
Key replacement warranty is useless. It does not cover the cost of the key replacement. They will only cover 1/2 hour labor and the list price of the part. I went to 3 local dealerships and not one of them would come close to replacing it for that cost. The warranty states it will cover up to $399 but even though the cost was under that, they would not cover the entire replacement.
this place is the worst car warranty I think I have ever had to deal with, my personal vehicle that I purchased this warranty for broke down on the side of the highway it turns out the alternator died did not have the paperwork with me it was at home because I was on my way to the doctors office, I submitted the claim it took 30 days to get a response which went to my spam box which told me the files were in the wrong format they wanted PDF nobody told me that formatted the files to PDF and within one day they sent the respo... read more
Frequently asked questions about American Guardian Warranty Services, Inc.
How is American Guardian Warranty Services, Inc. rated?
American Guardian Warranty Services, Inc. has a 3.5 star rating with 1,029 reviews.
When is American Guardian Warranty Services, Inc. open?
American Guardian Warranty Services, Inc. is closed now. It will open at 8:00 a.m.