American Sale - Romeoville

Thomas Young 

on Facebook

7 years ago

If you are going to buy a pool from here make sure get the right contractor in place before you purchase it. Mine was supposed to go in this Saturday, Their contractor never returned one call over. 3 week span and I got so mad they are picking up the pool this Thursday and I will be spending my $11,000 at Great Escape. Absolute terrible experience. After a phone call call to the store the District manager wasn’t willing to offer me anything for all of the time and effort i wasted doing the job of their contractor. Would be ... read more

Bob Melanie Lapkus 

on Facebook

7 years ago

We go every year to look at all the xmas trees , nice display but trees are way over priced , Exact and I mean exact trees at Menards are 40-50 percent less . 

Bob Melanie Bunetta 

on Facebook

7 years ago

We go every year to look at all the xmas trees , nice display but trees are way over priced , Exact and I mean exact trees at Menards are 40-50 percent less . 

Melissa Lynn 

on Facebook

8 years ago

There certainly is a reason why your ratings are rapidly dropping. Your nonexistent customer service and follow up (post-sale) is a complete joke! I certainly hope any/all that read this, heed the advise of fellow 1 star reviewers and take their business elsewhere. Great Escape (or the like) are infinitely more professional AND knowledgeable. 

Kristen Reeb Robertson 

on Facebook

8 years ago

I ordered a new liner for my pool last fall to be installed this spring. They came out at the end of March to install, but we weren't able to use The pool until the last couple weeks because of the weather we had this year. I called American Sale as soon as we used the pool because we realized there were several sharp rocks underneath the liner, and it seems the liner is tearing because there is sand all over the bottom of the pool. Someone was supposed to come out this week. They did not show up. I've called the office seve... read more

Kristin Logan 

on Facebook

8 years ago

Terrible customer service they never answer the phone or return calls. 

Chuck Barr 

on Facebook

8 years ago

I arrived at Store opening stood outside for 24min and they still hadn't unlocked the door 

Holly Christine 

on Facebook

8 years ago

We had an issue with the opening of our pool. Decided to give them a second chance with the closing. Scheduled them to come close our pool today three weeks ago. They were to be out today. Did not get a confirmation call the day before so my husband called this morning. They said oh yeah they will be there by one o'clock. He called back at six and it went to voice mail so he left a message asking for clarity since it was a no call no show. He took the day off work to be home for this and again no call no show. If this is ho... read more

Holly Morgan Lawler 

on Facebook

9 years ago

We had an issue with the opening of our pool. Decided to give them a second chance with the closing. Scheduled them to come close our pool today three weeks ago. They were to be out today. Did not get a confirmation call the day before so my husband called this morning. They said oh yeah they will be there by one o'clock. He called back at six and it went to voice mail so he left a message asking for clarity since it was a no call no show. He took the day off work to be home for this and again no call no show. If this is how... read more