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American Sale - Romeoville
- Retail
- Romeoville, IL
About this business
Location details
745 N. Center Blvd., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Still waiting for someone from customer service to call back to schedule a repair on our hot tub. It’s been a week already!!!
Business response:
Hi Deborah. We just spoke with our Spa Service Team, and they left a voicemail on the phone number provided on 6/23 trying to set up a service appointment from you. Please give our Spa Service a call back to set this up at (708) 623-1481 from 7 AM - 3 PM or send an email at spaservice@americansale.com. We look forward to hearing from you!
Their customer service is horrible, from the store manager, to the scheduler to the supposed customer service department they all are a bunch of liars.
Brought my 1 year old tree in for them to inspect, they took care of me right on the spot. Fixed immediately. Great customer service!
Ok so I usually don’t post negative things online and I will say that Daniel has been trying to help with my issue. However after two months of waiting and told over and over that I am a priority without any resolution I just had enough. We bought a pool late last year, during the winter it separated at the bottom on one side and also cut the liner that caused me to lose all the water it’s been sitting empty since then. Manager Daniel keeps contacting the installer but the installer keeps dodging and making all kinds of excu... read more
Business response:
Hello Rytis. Thank you for your feedback. We agree. It has been very difficult on our end too as we have been trying to have Midwest Pool Installers come out to perform the fix under the warranty you have. We are not taking this situation lightly. The good news is that we have found another installer that said they would be happy to perform the liner replacement for you! Steve from S&S will be contacting you shortly to set up a date. Thank you!
We purchased an above ground pool, and it was an atrocious experience. Our salesman, Colton, was great, but installation (Mr. Nice Guy) and customer service was awful. The installation was done poorly, and customer service provided only lip service. When techs were sent to inspect the pool, they spent less than 3 minutes in our backyard, and didn't observe all of our complaints. They came earlier than scheduled and avoided us. We're left with an empty, badly installed pool with uprights badly out of level, a damaged liner, a... read more
Business response:
HI Jacob. We messaged your wife over the weekend, but we wanted to also respond here to your concerns. Even the best of installs usually have an upright or two that seem like they are leaning a little. And the space between the wall and upright is totally fine too. The pool will move and settle as it’s filled with water and just naturally over time. So those may close a bit. The important thing to make sure is that water level is even and if the pool level on top rails. If you go around the pool and place a level on the rail... read more
Good experience. Staff was very knowledgeable friendly and great service.
Business response:
Thank you Michael! So glad you had a great experience with us! We appreciate your business and this nice recommendation! Hope to welcome you back again soon!
Business response:
Hi Sean! We were looking in our order database to see what hot tub you decided on getting, but we can't seem to find an order for you. We want to make sure we didn't miss anything! If you can, please private message us with your phone number or the name the order may be under (we looked under Sean Byrne). Thank you!
We visited the Romeoville store a few times and recently purchased a Blackstone 28" griddle. Colton was the best as he price matched what the other competitors were.
Business response:
Hi Dartagnan! Thank you for this great feedback! Glad to hear Colton was great and price matched the griddle for you! Please let us know how we could have earned a 5 star rating from you. We are always eager to learn how we fell a bit short of expectations for our customers so that we can improve our store. Thank you!
Got an email with coupon that said $20 off an order of $100 or more. Turns out it is 20% off single item. Total waste or time. Another reason i buy at Great Escape or Amazon. I would post coupon but no option.
Business response:
Hi Juan, after talking with the store we were able to address this as a training opportunity and correct our in-store customer care for situations like this. We apologize again for the inconvenience and would like to get something in the mail to you. Can you please message us your mailing address?
Frequently asked questions about American Sale - Romeoville
How is American Sale - Romeoville rated?
American Sale - Romeoville has a 4.5 star rating with 1,163 reviews.
When is American Sale - Romeoville open?
American Sale - Romeoville is closed now. It will open at 10:00 a.m.