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American Sale - Tinley Park Outlet
- Discount Store
- Tinley Park, IL
About this business
Location details
8405 West 185th Street, Ste 5, Tinley Park, IL, 60487, United States
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Terrible customer service. They got our order wrong. It was just a whole pain in the ... we will not be returning.
Business response:
Hi Nicole, Thank you for your feedback. We strive to deliver the best experience and service for each of our customers so when we don't meet that level it is important that we learn how to make changes and improvements. If you can message us with anything that can help us do so we would appreciate the additional feedback. Feel free to email Marcy at mbrandis@americansale.com.
Purchased a gazebo from Orland Park store 2 weeks ago. It was installed today missing $300 in parts. Customer Service department is a joke. Over 2 hours on the phone with various people. First complaint: they dont LISTEN, i asked for a specific person in Customer Service and they transfer me to the Orland Park store, BUT no one picks up. Phone rings for 20 minutes. I am patient. I call back, again they dont listen and transfer me to the store AGAIN where no one picks up (18min). I call back again, firmly telling them do ... read more
Business response:
Hi Dee, We deeply apologize for the inconvenience with the netting not being available for your gazebo and understand your frustrations. Our team looked into the product situation and checked with our vendor to confirm when more was going to arrive, which isn't now until later than we were originally told. Our Orland store advised they spoke with you and are supplying the netting from their display at a discount, which we see is set for an install this week. We value your business and want to make sure you enjoy your gaze... read more
Spent some time walking in to look at their gazebo, sun shelters etc. We found one that we liked and asked if they would price match as their unit was over $500 higher than their competition. The "sales guy" said he couldn't do anything so we asked well why would we buy this from you? You add zero value, can't compete on price and act disinterested in doing business. If you could short sell this company, do it now. You'll make a fortune.
Business response:
Hi Jack, Thank you for your feedback, we value this. We do have a price match guarantee policy that we stand true to for products that are apples to apples. Can you tell us which gazebo/sub shelter you wanted us to price match to? If it is the same product that we carry we will make sure we can take care of you. We hope to hear back from you soon.
They owned and ran a halloween store at 160th and Harlem in Tinley Park. They had crazy good prices but the talk lanky manager told me they would be open on Monday Nov 2nd for the last day. He told me this on Nov 1st. I drive here it's 1030 am and the guy moving stuff around on the inside says he was wrong that they are not open. WTF. Drove here for nothing.
One of the sales persons scammed another sales person out of a commission for our pool filter and then sold us a ladder that wouldn't fit our pool and then refused to let us return it. Apparently this person was a manager. Very poor business practice and customer service is crabby and has an extreme lack of expertise and professionalism. Do not shop this location.
I have been a great customer to American Sales for the last 15 years spending approx $15,000-$20,000 with them. I consider myself a loyal customer until recently when I was treated very bad by the assistant store manager at this store whose name is Melissa. She got very frustrated that she could not find my order that I paid for over the phone and told me to come back tomorrow. I told her I could not do that and then she stopped helping me. Fortunately I knew the customer service manager and called her at home to ask for her... read more
Customer service department is a HUGE failure to take care of an issue that I have called about 3 weeks ago & went to the corporate store. The 'District Manager' was suppose to call, I guess you really don't care about the customer who has spent thousands of dollars on a pool,hot tub & accessories in your stores.
Business response:
We apologize about the experience that you had and that we did not initially meet your expectations. After having the chance to communicate with you about your pool concerns we feel confident that our representative will be able to take care of the areas of the pool that we discussed. Thank you for taking the time to talk with us about how we can help and we look forward to servicing your pool this week. We greatly appreciate your feedback and your continued support of our store.
Only reason they got a star is because ZERO in not an option. This store has the most uninformed and useless employees. NOBODY ELSE was in the store, yet the let us walk around for ten minutes without offering help. The male employee was too busy talking to the female cashier. When we did ask for help it was like we were bothering him. This isn't the first time we've had issues with the poor service here but it will be the last. There are plenty of businesses looking for customers. Obviously this place doesn't care. And O... read more
Business response:
Sorry that we didn't have the ladder part that you were looking for. Our outlet store does combine closeout patio furniture, game room items, hot tubs, Christmas and more with a convenience center of pool chemicals and accessories that are also in our stores.
Are you kidding me? We drove up all the way up here temped by your big sales ad online, pictures of many patio sets. What we found was a bunch of Halloween decorations and some Christmas lights. Some patio stuff, but not much to choose from. I know it's the end of the season, but really I thought there would be something here, being that it's the distribution center and the place is huge. Please out something in this huge building!
Frequently asked questions about American Sale - Tinley Park Outlet
How is American Sale - Tinley Park Outlet rated?
American Sale - Tinley Park Outlet has a 4.3 star rating with 913 reviews.
When is American Sale - Tinley Park Outlet open?
American Sale - Tinley Park Outlet is temporarily closed. It will reopen on Nov 1st, 2026.