American Sale - Tinley Park Outlet

Matt F. 

on Yelp

5 years ago

Sandy from the Spa department did a great job answering my questions regarding the spa electrical hook up problems i had. Was able to get it figured out quickly after sending her a few pictures taken from my mobile phone. 

Katie K. 

on Yelp

7 years ago

My hot tub jets were working so I contacted American Sale. Sandy worked with me diligently throughout the process and responded to my emails timely and efficiently! The tech arrived on time for the service call and was able to show me what the problem was. 

Mike W. 

on Yelp

7 years ago

I had called service and spoken with Sandy. We had an issue where our spa controls were not working. I scheduled a service call and Sandy indicated that they could have someone out the next morning. I went ahead and scheduled it and best of all there was no need for me to be here during the repair. The service/ diagnoses and trip fee was discussed up front and parts would be additional. Later that night the controls starting functioning normally again. I called later that night and asked Sandy via voicemail to cancel our ser... read more

Jim J. 

on Yelp

8 years ago

i bought my spa from American sales in 2013. i had problems with the lights and jets right after i had purchased it. they repaired the lights for free and mailed out the jets for free. i have not had any other problems since then. the service department are fantastic people to deal with. 

Karen L. 

on Yelp

8 years ago

while the staff in the store, is always very friendly, we ordered some Christmas decorations. My husband went to the warehouse to pick them up and the staff was extremely rude there..we won't be doing that again 

Amy S. 

on Yelp

9 years ago

I want to thank the pool customer service manager (I believe her name was Allison) for taking care of us when we had a huge problem with our pool install. She went above and beyond what was expected of her to make things right after we were greatly inconvenienced. Although at first I was quite agitated, she calmly and thoroughly explained the plan of attack to fix all our issues. She definitely made me feel more comfortable about the situation and knowing they were going to get the job right. The new crew of people helping ... read more

Nick S. 

on Yelp

9 years ago

This is probably the best experience I have with big purchase. The stories manager Melissa went above And Beyond her way to make sure I am Completely satisfied with the purchase. I can't say thank you enough Melissa for Job will done . Nick Shaqra 

Tamy Y. 

on Yelp

9 years ago

Today was our install day! I can not thank Jonathon and his team for such a great job this morning! The pool looks amazing! They cleaned everything up, went through the invoice and answered all my questions! Thank you Sherry for the awesome advise and help! I hope this helps others who are in need of information. This is definitely not a DYI job! Call Sherry and Jonathon and leave it up to the professionals! 

Tina V. 

on Yelp

10 years ago

Despite the negative reviews I see posted on Yelp for this store, I can only describe my personal experience with American Sale's customer service as outstanding. I ordered 3 sets of LED Christmas lights from their website on November 19 and received them on November 28. When I opened them to test the lights and make sure they worked, I discovered that a remote was missing from one of the sets. I emailed American Sale on November 28, requesting a replacement remote. I got a response on December 1 that a new remote would ... read more