American Sale - Tinley Park Outlet

4.3

Discount Store
Tinley Park, IL

About this business

Retail Discount Store Outdoor Furniture Stores

Location details

8405 West 185th Street, Ste 5, Tinley Park, IL, 60487, United States

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4.3913 reviews

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Tommy H.

14 years ago

Salesman was friendly, concerned, knowledgeable, and professional. We will spread the word.

Steven M.

16 years ago

I have purchased a all my lights from here in the past and had great luck with service and selection. So when I needed a couple more strands because of some vandals. I came here. I had heard before the holiday's that there was going to be a shortage. But I chalked it up to the media creating a mad dash to spark the economy. They did a good job because I have never seen the shelves so empty. Only the crappy one's were left. But they still have a lot of tree's and decorations.

Brad O.

a month ago

0 stars if I could. Since the beginning of purchasing my pool there had been rudeness, lies and outright anti customer tactics. So that being said I've had enough and will switch to The Great Escape. Purchase pool parts missing, installer lies and tried to deny and charge extra for prepaid stuff. Pump failed 2 years, skimmer support shattered. I go up and buy a part and floats thinking better quality than Wally mart. Always rude at the counter. This time I call and give my issue give dimension of skimmer hole from in... read more

Business response:

Hello Brad. We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. At this time, we do not have any record of these concerns being brought to our pool service department’s attention, but we are truly sorry to hear this is how things have unfolded. We take feedback like this seriously and would like the opportunity to better understand what happened and review it further with you. If you’re open to it, please reach out to our customer service team so we can look into th... read more

T C.

3 years ago

BUYER BEWARE!! I would give it zero stars if I could but the system doesn't allow you to. We bought an outdoor patio at the Tinley outlet location. We got sold a bill of goods, as they had marketed this patio set to be supposedly over 6k original price and we thought we were scoring big time with end of year sale for 2k! It was important to us to buy a table that was low maintenance and can sustain being left outside year round with proper protection. They made all kinds of claims about their most durable table that was so ... read more

Business response:

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear this was not met. We take all customer concerns very seriously and have sent this feedback on to our management to address. We’re sorry to hear you did not experience consistent follow up, however we would never lie to our customers about employees that are no longer at our establishment. Nonetheless, we completely understand your frustration. If you have anything else to resolve, we encourag... read more

Kim J.

5 years ago

We have called this location three times because we did not receive two deliveries. No one has bothered To call us back. Horrible delivery service. How can you say something is on its way to be delivered and suddenly it is out of stock? Very suspect. It would be nice if the company was just honest. We also bought an outdoor wicker sectional. The cushion that was missing has still not been delivered. The woman said she didn't really know where it was and didn't see it on the order. They did dojjhsomething right!! ... read more

Business response:

Hi Kim. Thank you for reaching out and letting us know about the issues with your patio order. We just sent you a DM to get some more order information from you so we can investigate this further. We look forward to hearing from you!

Anonymous A.

5 years ago

This is the absolute worst place we have ever dealt with!!! We ordered a hot tub in the middle of July of last year and still have no idea when we are getting it almost a year later. They have told us so many lies that we just can't keep up with them anymore. The new manager at the Tinley store is so rude and hateful when we try to call to find out information. We asked several months ago if we could get our money back and they refused. They have never offered any money off for what we have been through. PLEASE don't do busi... read more

Business response:

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. I completely understand why this is a frustrating situation for you. I would be more than happy to help you further and give any information we have with your order. Have you spoken to our Customer Service? Since I don't have your order information, give them a call at (708) 614-6552 so we can assist you further and get this situated for you! We should be available via... read more

Liz F.

5 years ago

Terrible customer service. If you need to speak with someone over the phone be prepared to be sent to a phone that rings and then hangs up on you. This was after false information was given and delivery promises went unmet.

Business response:

Hi Liz. Sorry to hear you are having issues getting in contact with our customer service. We would be more than happy to help you out with your order. I just sent you a DM for your information. Thank you for letting us know about this issue!

James D.

5 years ago

Terrible service I have an expensive HotTub purchased from the Romeoville branch It is only 2 years old and barely used and it is inside NOT outside it' sprung a leak and it took the service staff three weeks to come and look at it they repaired the wrong thing and it leaked worse all over the inside of the house and when they came back and discovered it was a small part beneath the tub and I'm sitting here 8 weeks without a working tub Thay are Awful at service please Buy elsewhere Shop anywhere bt here

Jules H.

5 years ago

I'm not sure how this place is even allowed to operate. I ordered an item online over three weeks ago. They charged me right away, but now it is near impossible to get any answers as to where my item is. Three emails- no response. Weekly calls that just go to a voice message system- no returned calls. The store itself is only open a few days a week. I live in the city and highly skeptical driving to Tinley Park is going to resolve my issues. Tomorrow I have to go to the bank and dispute the charge as I'm left with no other o... read more

Business response:

Hi Jules, we apologize that you have not received your order yet. Can you please email us at social@americansale.com so we can further assist you? Thanks!