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American Sale - Tinley Park Outlet
- Discount Store
- Tinley Park, IL
About this business
Location details
8405 West 185th Street, Ste 5, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | Closed | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Bought a pool spent five thousand. Install company was a bunch of young kids who owner left and didnt supervise. My pool is crooked, bulging on two sides, not even, and one side is higher then the other. They broke a part on my filter/pump and replaced with cheap junk cause he said he didnt have time to run to them or his shop to get the right part. Pool leeking. They got mad they had to come out to fix it again after flooding my yard and costing mw hundred on my water bill. Pool is still leaking. American sales was notified... read more
Business response:
Hello Lidia. We looked into your service order and spoke to S&S Construction about your pool. Looks like they went around your pool yesterday with their tripod/scope and showed you that the pool was indeed level. There wasn't any leaning happening. The leak you mention was from missing o-rings that weren't on your filter. Steve is coming back out there today to put those on for you so you don't have any leaks happening. So it sounds like you were all taken care of quickly and your worries about your pool leaning were remedie... read more
Service Department never picks up. After spending $8K on hot tub and having them always service it through the years reliable service and part supplies for Hot Springs are not in stock. Company came out to service heater in 2017 and replaced for $800 but did not change thermo coupler which came with new heater. Called for service with hot tub functioning and still heating since heater was under warranty for a year. Did service call but did not have part so left and charged for call without replacing part because it was n... read more
Business response:
Hi Dan, Thank you for reaching out and sharing your feedback so that we can further assist. We contacted our spa service department and were advised that they spoke with you this morning and have scheduled your next spa service date for December 12th to address the control head and board. We apologize for any inconveniences and please don't hesitate to reach out with any questions. Our goal is to get your hot tub back in working order so that you can continue to enjoy it!
This place sucks!! They are more expensive on just about everything over The Great Escape! Shock is cheaper too!! I visited this location on a Saturday and they were out of shock. When I asked the bald older gentlemen if they were out of shock he said no I'm busy? WTF seriously?! ZERO CUSTOMER SERVICE! I'm sure they have other employees that care but they were busy standing around! No longer a customer! DO NOT WASTE YOUR TIME OR MONEY HERE! They are way over priced! I'm sure the owners are well off based on the margins they ... read more
Business response:
Hello, and thank you for your feedback. We apologize about your experience in our store and have talked with the store team. Although chemicals may run short at times during the season we keep inventory in our warehouse to resupply our stores. We also stay price conscious so that we can offer the best price for our customers, however, should a product be sold by a competitor for a lower price we do support our price match guarantee so that we can help our customer on the spot. We feel confident we would be able to deliver be... read more
Terrible customer service. They got our order wrong. It was just a whole pain in the ... we will not be returning.
Business response:
Hi Nicole, Thank you for your feedback. We strive to deliver the best experience and service for each of our customers so when we don't meet that level it is important that we learn how to make changes and improvements. If you can message us with anything that can help us do so we would appreciate the additional feedback. Feel free to email Marcy at mbrandis@americansale.com.
Spent some time walking in to look at their gazebo, sun shelters etc. We found one that we liked and asked if they would price match as their unit was over $500 higher than their competition. The "sales guy" said he couldn't do anything so we asked well why would we buy this from you? You add zero value, can't compete on price and act disinterested in doing business. If you could short sell this company, do it now. You'll make a fortune.
Business response:
Hi Jack, Thank you for your feedback, we value this. We do have a price match guarantee policy that we stand true to for products that are apples to apples. Can you tell us which gazebo/sub shelter you wanted us to price match to? If it is the same product that we carry we will make sure we can take care of you. We hope to hear back from you soon.
They owned and ran a halloween store at 160th and Harlem in Tinley Park. They had crazy good prices but the talk lanky manager told me they would be open on Monday Nov 2nd for the last day. He told me this on Nov 1st. I drive here it's 1030 am and the guy moving stuff around on the inside says he was wrong that they are not open. WTF. Drove here for nothing.
One of the sales persons scammed another sales person out of a commission for our pool filter and then sold us a ladder that wouldn't fit our pool and then refused to let us return it. Apparently this person was a manager. Very poor business practice and customer service is crabby and has an extreme lack of expertise and professionalism. Do not shop this location.
I have been a great customer to American Sales for the last 15 years spending approx $15,000-$20,000 with them. I consider myself a loyal customer until recently when I was treated very bad by the assistant store manager at this store whose name is Melissa. She got very frustrated that she could not find my order that I paid for over the phone and told me to come back tomorrow. I told her I could not do that and then she stopped helping me. Fortunately I knew the customer service manager and called her at home to ask for her... read more
Customer service department is a HUGE failure to take care of an issue that I have called about 3 weeks ago & went to the corporate store. The 'District Manager' was suppose to call, I guess you really don't care about the customer who has spent thousands of dollars on a pool,hot tub & accessories in your stores.
Business response:
We apologize about the experience that you had and that we did not initially meet your expectations. After having the chance to communicate with you about your pool concerns we feel confident that our representative will be able to take care of the areas of the pool that we discussed. Thank you for taking the time to talk with us about how we can help and we look forward to servicing your pool this week. We greatly appreciate your feedback and your continued support of our store.
Frequently asked questions about American Sale - Tinley Park Outlet
How is American Sale - Tinley Park Outlet rated?
American Sale - Tinley Park Outlet has a 4.2 star rating with 834 reviews.
When is American Sale - Tinley Park Outlet open?
American Sale - Tinley Park Outlet is open now. It will close at 6:00 p.m.