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Arbor Terrace Willistown
About this business
Look elsewhere Super-expensive and annually raise rents 10%. Food used to be good but now it's awful - they fired the good "chefs" and now serve Sysco crap. It's like hospital food. High nursing turnover.
Never go here! This place is horrible and needs to shut down immediately. The community from the time you walk up smells disgusting and the community is kept very filthy. There is not enough staff to take care of the residents and the staff that is there are very bad. My loved one was neglected on many occasions and the head [Removed] was of no assistance to us. She just kept saying well this might not be the place for your loved one then. Never any kind of resolution for them not doing what they needed for the residents. I ... read more
You Can't Judge A Book by Its Cover.... Solana looks like a Marriott hotel inside and it is supposed to give you the impression that everything there is first class, but it's really NOT! As a former nurse and employee in an assisted living/nursing home environment, they appear to be short-staffed here - especially on the weekends. This is evident when there was a fire drill and no one prepared our mother in advance or made sure she was out of her room - made us all wonder, did they even realize she was there? They certainly ... read more
Beware... You pay for a nice atmosphere but service not up to par Our family member has been a resident for several months and we have noticed significant employees turn over leaving us wondering what is really going on? They are always short staffed and the 10 min response time guarantee is not being adhered to however they will insist it is. They promise the world but can't deliver and not accommodating. Beware and don't be fooled by the esthetic.
Rooms to small plus too Pricey Rooms to small plus too Pricey
Frequently asked questions about Arbor Terrace Willistown
How is Arbor Terrace Willistown rated?
Arbor Terrace Willistown has a 4.4 star rating with 253 reviews.
When is Arbor Terrace Willistown open?
Arbor Terrace Willistown is open now. It is open 24/7.