This profile has been claimed by the business owner or representative.
Arbor Terrace Willistown
About this business
The staff is amazing! They really try... The staff is amazing! They really try their best to accommodate every individual persons needs. I can't say enough about how they supported me with emails and phone calls about my family member. They are always available for questions and helpful information as needed.
Nice place, overall We've had a good experience with The Solana Willistown overall. It's a nice looking, clean community, and the staff are all friendly and attentive. They take great care of their residents, and we would recommend them to anyone looking into senior care in the area.
the place to use! Fantastic. They provide the guidance to assure the person is receiving the level of care needed. They help you in determining that level of care.Great people to work with in every level.
Aesthetically looks beautiful with the fresh flowers in the lobby. Unfortunately the care and cleanliness are extremely disappointing. I had to more my father, and thank goodness I did. He is seems so much happier and definitely taken care of better. Please think twice before sending your love ones to the memory care unit.
Business response:
James, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to discuss this with you. If you're willing to share additional details, please reach out to Charles, our Regional Director of Operations, at 404-237-4026. Thank you.
My father was a resident in the memory care. They tell you anything to get you in there, but if your loved one truly has dementia or Alzheimer’s they staff is not trained to take care of them. Countless mistakes and neglect to name a few issues they have. Please look elsewhere and don’t get fooled by the initial warm welcome, it turns very quickly.
Business response:
We appreciate your feedback, and regret to hear that your experience with us was not a more positive one. We would like to have a better understanding about your experience. Please reach out to us at (610) 725-1713 at your earliest convenience and we will do our best to resolve this with you. Thank you.
Prior to COVID we believed this was a really nice community, but about five months after our loved one moved in the staff did not take care of her, she was pushed by another resident and injured herself which ended up leading to her death. This community was clean, bright and cheery. The food seemed to be satisfying. What really stood out to us was the overall cleanliness, the staff and accessibility.
Atria Willistown was the worst! Short staffed, no activities, constant urine smell. The workers did not care about the residents. It starts from the top. Executive management also didn't seem to care. Had my mother there for less than a year. Moving her was the best decision I made. My heart breaks for those residents still there.
Not what you think... Turnover rate It looks great and you believe your parent will be cared for, especially for what you are paying... After four months we moved mom as there is one nurse for the entire building Monday thru Friday 8 to 4. Caught the Med Techs sleeping on the job. Requested resident plan after 90 days and it was never provided after multiple requests. The lock down unit was not supervised /staffed properly, went with state minimums.. Turnover rate is EXTREMELY high, you need consistency and Atria lacks that ... read more
Very High Priced for the area and there was NO Nurse after second shift. The memory care facility also smelled.
Frequently asked questions about Arbor Terrace Willistown
How is Arbor Terrace Willistown rated?
Arbor Terrace Willistown has a 4.4 star rating with 253 reviews.
When is Arbor Terrace Willistown open?
Arbor Terrace Willistown is open now. It is open 24/7.