This profile has been claimed by the business owner or representative.
Arbor Terrace Willistown
About this business
Arbor Terrace Willistown offers a fresh approach to personal care and memory care in West Chester. You will find comfortable, attractive residences coupled with engaging activities and events, giving you the peace of mind that we offer nothing but the best in care and quality of life. At Arbor Terrace Willistown, modern conveniences are wrapped in a home-like setting where our staff truly cares for each and every resident.
They are warm and welcoming, the staff is caring. We are comfortable to walk away from our loved one to see how they are caring for her.
Business response:
We're happy to hear you had such a positive experience with our team! Please let us know if there's ever anything more we can do to help. Thank you, and have a fantastic day!
We really like the cleanliness of the community and the staff. I only visit maybe once a week and they know my name and greet me every single time. They are so friendly and very helpful. We like how they set up the meals for the residents and all the activities they have going on throughout the week.
Business response:
We appreciate this positive review about your family's experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This is an amazing community and this was the second choice for my loved one. The director is amazing and the type of person you want caring for your loved one. I just felt that this would be too small for my loved one. This community is for someone that is used to being in a smaller area.
Business response:
Thank you for sharing your experience with us; we're glad to hear you enjoyed your visit. If you have any further questions, please don't hesitate to reach out!
Arbor Terrace looked like a very nice facility but it was just way too expensive for us.
Business response:
Thank you so much for your high rating! We hope you have a great day!
My mother was a resident of Arbor Terrace for over 3 years. She recently passed away at the facility due to ongoing medical issues. I can not say enough about how great the staff was in caring for her. She was always well-fed (special diet) with a medical staff that was on top of their game. I would strongly recommend a site visit to Arbor Terrace when choosing a home for continuing care for your loved one.
Business response:
Hi Steve Douglas, we are very happy to provide care to your mother. Thank you for trusting us with the care of your loved one.
Due to the covid restrictions the activities were very limited, and the value was right on par with everyone else. The facility is beautiful, they have back porches with first bits and the building itself is a like a high class hotel. His room was lovely with big windows. They were extremely accommodating with outdoor visits during the pandemic. When it was time for hospice they let us come and see him and completely covered us with PPE, fresh gowns, fresh masks and fresh gloves.
Business response:
Stacey H, we are so pleased you enjoy your experience at Arbor Terrace Willistown! Thank you for the great review!
Bathrooms were very accessible for our loved one which we really liked. The rooms were excellent, adequate amount of space. The food was very good. They had movie nights, games and various activities, as well as family gatherings during the holidays.
My mother was there during the time it was called Atria. Staff was engaging. Mother loved watching movies. The facility was clean. If there were any issues I would bring it to staff's attention and it was taken care of immediately. When Mother's room had a bad smell we discovered it was because she had an UTI. Mother went on outings - restaurants, fire company, etc.. She had a nice time there. Many thanks to the staff.
Beautiful place, too expensive for us
Frequently asked questions about Arbor Terrace Willistown
How is Arbor Terrace Willistown rated?
Arbor Terrace Willistown has a 4.7 star rating with 149 reviews.
When is Arbor Terrace Willistown open?
Arbor Terrace Willistown is open now. It is open 24/7.