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Ark Veterinary Hospital & Urgent Care
- Veterinarians
- Henrietta, NY
About this business
Location details
35 Finn Road, Henrietta, NY, 14467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
It's not easy to have to put your beloved pet down. I had called earlier in the day and they didn't have any availability. However, they called me when they had a cancellation to see if I wanted to come in. They looked at our sweet 16yo cat and gave us the options. Neither were good and I knew the right decision was to let him go. Everyone we encountered was so compassionate and supportive. They let us take as long as we needed. I know the experience was much easier because they made sure it was. I was afraid to see the bill... read more
Business response:
We are so deeply touched to hear that our team could be there for you during such a difficult and emotional time. Losing a beloved pet is never easy, and knowing that everyone you encountered was "so compassionate and supportive" means a great deal to each and every one of us. We are also glad we were able to reach out when that cancellation became available—we know how important it was to get your sweet boy the care and attention he deserved. Thank you so much for trusting Ark Veterinary Hospital with your sweet cat's care.... read more
I took my six month old kitten into Ark today after calling multiple different vet offices and emergency vets for the past FOUR days. My baby had stopped eating and was vomiting frequently so I was very worried and was concerned waiting any longer for some urgency!! When I had called the lady told me unfortunately they were all booked up, but I could be put on a waiting list... mind you this was the only place that had even recommended doing that or calling in the morning. Not even two hours later, I got a call and was able ... read more
Business response:
Thank you so much for your wonderful feedback! We're truly glad that your kitten was able to receive the urgent care she needed. We completely understand how stressful and worrying it must have been to spend four days searching for help, and we're so happy we were able to get her in as quickly as possible. Knowing that we were the clinic able to help means a great deal to our entire team—it's exactly the kind of care we strive to provide for every pet and their family. We hope your little one is feeling much better and is ba... read more
I brought my cat in for suspected UTI and explained cost was a concerned from the start. They were able to get us in same day. From front desk, tech to veterinarian, they were top notch. Empathetic, listened to each concern, and did not shame me for having financial issues. They were very clear in the treatment plan suggested and showed me an estimate upon request. I will be going back to them for regular vet care. It's clear these folks put pet care first, which is not always a given in this industry.
Business response:
Your positive feedback truly means a great deal to us, and we are so grateful that you took the time to share your experience. We completely understand that cost is an important factor when it comes to pet care, and we always strive to be transparent and respectful when it comes to discussing treatment plans and estimates. We are glad that our front desk team, technicians, and veterinarian were able to make you and your cat feel comfortable and heard throughout the entire visit. It means so much to us to know that our team's... read more
I took my cat here after a small health scare and the staff was nothing but kind and compassionate, helping me calm down while also giving me all the information about treatment and future precaution! I truly appreciated the patience of the staff and the quick care for my sweet baby. Thank you so so much!
Business response:
Your positive feedback truly means a lot to us! We're glad your cat received quick care during a stressful time. Knowing our staff's kindness and patience made a difference is something we deeply value. Thank you for trusting Ark Veterinary Hospital & Urgent Care with your sweet baby!
We recently brought one of our snakes here for treatment. It is difficult to find an exotic vet in the area that takes urgent care appointments. They were professional and handled our snake with confidence. It actually ended up costing a lot less than I was expecting for an urgent care appointment. I would definitely bring my other pets here.
Business response:
Thank you for sharing your experience with our exotic care services. We're delighted to hear that we were able to provide the urgent care your snake needed when it was difficult to find an exotic veterinarian in the area. We understand how challenging it can be to locate specialized care for exotic pets, especially when urgent treatment is required. We're pleased that our team handled your snake with confidence and demonstrated the professional approach you were looking for during what was likely a stressful time. It's wonde... read more
The staff was very friendly, listened to the concerns, and gentile with my Calico Cat. She got a nice treat at the end.
Business response:
We sincerely appreciate your positive feedback! Thank you for acknowledging our staff's attentiveness to your concerns and their gentle approach with your Calico Cat. We are pleased to know she enjoyed the treat provided at the conclusion of her visit.
Our experience today with our injured dog was tremendous!! Everything from the kind folks on the phone making the appointment to Andy and Dr. Anderson, everyone gave my dog loving, complete and competent care. Normally a nervous Nellie, she was relaxed and acted comfy with everyone. In my 50 years of going to vets, ARK was by far, the best experience we have ever had.
Took my cat here today for an urgent care appt when my regular vet didn't have any availability. I was honestly very impressed with how clean and quiet it was, and the exam rooms were really nice compared to most vet offices, and I used to work at one. The staff were lovely - from the receptionist, to the veterinary assistant, and the doctor. The doctor did a thorough history and physical exam and spent more time with me than my regular vet typically does, and presented multiple options for initial treatment. My cat was vo... read more
When my little dog, Tinky, got sick over the weekend and we couldn't get in to my regular vet, I took her to the Ark. From the moment Betty answered the phone with her soothing voice until the time she was seen by Andi and Dr Mroziak, I felt an incredible amount of care and compassion for my little buddy. They gave me a lot of options in her care and allowed me to wrangle thru them, with their guidance, but without pressure or expectation. Tinky received excellent care and has rebounded back to her healthy self and I would ... read more
Frequently asked questions about Ark Veterinary Hospital & Urgent Care
How is Ark Veterinary Hospital & Urgent Care rated?
Ark Veterinary Hospital & Urgent Care has a 4.6 star rating with 1,819 reviews.
When is Ark Veterinary Hospital & Urgent Care open?
Ark Veterinary Hospital & Urgent Care is open now. It will close at 8:00 p.m.