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Ark Veterinary Hospital & Urgent Care
- Veterinarians
- Henrietta, NY
About this business
Location details
35 Finn Road, Henrietta, NY, 14467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Took my senior dog there for treatment and it turned into the vet degrading me as a dog owner. How disrespectful and unnecessary to treat people this way when they bring their animals to you for help. I will never take my animals there again. I've already told at least 10 people to stay far away from the place. Urgent care vet even argued with me about what my regular vet ordered for my dog that had nothing to do with why I brought my dog in!! Never again. Stay away from this place unless you have a PERFECT animal. Only then... read more
Business response:
Hello, Mary- Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We would appreciate the opportunity to speak with you directly to better understand your concerns and address any issues you had. Please don't hesitate to reach out to us at (585) 487-8700 OR info@arkvh.com. Thank you again for your feedback, and we hope to hear from you soon... read more
They charged me $1400 for testing and treatment for hyperthyroidism in my cat. That's twice what any else would charge. Sandy told me to read the notes at the end of the paperwork she had wrote when Rudy was finally discharged after nearly 4 hours of waiting. When I got home, I read the note that my cat has a bad heartbeat and I should seek a specialist. I want to a specialist and the cat was diagnosed with heart disease and has less than a year to live. Don't waste your time or money on these people.
Vet was rude and passive aggressive. Made me feel bad about seeking help for my dog that was in pain... sorry she was scared
Business response:
Hello, Dori- Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We would appreciate the opportunity to speak with you directly to better understand your concerns and address any issues you had. Please don't hesitate to reach out to us at(585) 487-8700 OR info@arkvh.com. Thank you again for your feedback, and we hope to hear from you soon.
Calling this place a Hospital & Urgent Care is in no way a proper description. If I could give Negative stars I would. We called in because my 13 year old daughter's 9 year old cat, suddenly began to meow strangely, urinated on our floor, and because breathing and panting heavily. Being around 10pm at night, we called knowing this was the only option for immediate help and treatment. The refused to offer any help, directed us to another emergency Vet in Rochester (who also refused to help). All because "they don't have oxyg... read more
Business response:
Dear Mathew, we are truly sorry for the loss of your daughter's beloved cat. We understand how heartbreaking it must have been for your family. We apologize for any misunderstanding, but as an urgent care facility, we are not equipped to handle emergency cases like the one you described. That is why we referred you to the 24-hour emergency hospital in the area. We always strive to provide the best care possible, and we regret any inconvenience this may have caused. Please accept our sincerest condolences during this difficul... read more
Unfortunately, though the receptionists were very hospitable and the staff is overall friendly, I cannot give ARK anything better than one star. I took my dog in recently because he was unable to keep food down and had and excess of mucus in his nose and mouth, along with other respiratory symptoms. After running some tests and finding not much outside of the ordinary on the bloodwork, we had an x-ray done. The doctor proclaimed confidently that she suspected cancer, and reinforced many times that she was not optimistic ... read more
Business response:
Hello, Andrew- Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We would appreciate the opportunity to speak with you directly to better understand your concerns and address any issues you had. Please don't hesitate to reach out to us at (585) 487-8700 OR info@arkvh.com. Thank you again for your feedback, and we hope to hear from you so... read more
Terrible experience from the phone call to pick up with one exception. There is one employee that saved us. Thank God she was in the front when we walked in and she saved us. I called because my cat was very sick. I had a conversation with the employee who answers the phone, who now I suspect her only job is to direct people to other places by saying it is only "50-55 miles away". ( you have got to be kidding me). I called, we had a conversation, she placed me on "brief hold while I talk with the doctor". And she never ... read more
Business response:
Hi Jennifer, we appreciate you taking the time to share your experience with us. We apologize for any confusion that might have occurred. Based on our records, we are unable to locate you in our system using your Yelp name. We have thoroughly investigated our staff and schedules, and we have not found any similar instances over the past few weeks. We are concerned about this and would like to investigate further and speak with you directly. If you are comfortable with this, please contact our Practice Manager, Jordan, at (5... read more
They refused to give me the results of my cat's test until the vet that saw the cat came back in for her next shift days later. Meanwhile my cat had infectious and treatable diarrhea. This was a 3 pound kitten with severe diarrhea. They didn't care. No one else could be bothered to tell me the results and treat my poor cat. I called 3 times and was placed on hold for 30 minutes until someone finally gave in and told me my cat's diagnosis and said I could pick up antibiotics. The cat could have gotten seriously ill in that ex... read more
Business response:
Hi Melissa, Thank you for taking the time to share your feedback with us. We're sorry to hear that you were disappointed with our service, and we understand how frustrating it can be to experience delays or difficulties in accessing veterinary care. Due to the high demand for veterinary care in our area, our team is working hard to manage a high volume of calls and appointments, and we appreciate your patience and understanding as we do our best to provide quality care to all of our patients. We're glad that we could provid... read more
Highly recommend if you want to be mansplained on how terrible and stupid of an owner you are for doing your own triage since you couldn't get seen soon enough. Then they do the same.exact.thing for 8 times more than what your local vets will charge you. Support small business, at least they care about you and your animals. BTW, I did not get my feeding plan from "social media". My vet has been breeding for over 30 years and there's liver biopsies to prove you're wrong. Do me a favor and research who funds your studies on pe... read more
Business response:
Thank you for sharing your feedback. We are very sorry to hear about your disappointment with us. The essence of our values and who we are all start with compassionate care and service. We wish you well.
Took my cat in for constipation. He was a 15 year old cat and very under weight. Saw Dr. Alexandria Dolzhenko. She examined him very roughly, using way too much pressure on him. She found a mass but continued to examine him very strongly. Then she wanted to do an xray, saw the mass and that his chest/abdomen was filled or filling with fluid. I believe she ruptured the sac surrounding the mass. Even though he went in still active and in no apparent pain, she said he was in pain and needed to be euthanized right that minut... read more
Frequently asked questions about Ark Veterinary Hospital & Urgent Care
How is Ark Veterinary Hospital & Urgent Care rated?
Ark Veterinary Hospital & Urgent Care has a 4.6 star rating with 1,706 reviews.
When is Ark Veterinary Hospital & Urgent Care open?
Ark Veterinary Hospital & Urgent Care is open now. It will close at 8:00 p.m.