This profile has been claimed by the business owner or representative.
Ark Veterinary Hospital & Urgent Care
- Veterinarians
- Henrietta, NY
About this business
Location details
35 Finn Road, Henrietta, NY, 14467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
So pleased that we switched to Ark. Dr. Seidel is caring, compassionate, and truly knowledgeable. She responds to phone callls and emails, and provides some of the best care my dogs have received. The staff is very kind and friendly (and animal lovers too), so I know my pets are in good hands. My biggest plus: I never feel like I'm being gouged. Pet care is expensive, but I have never left here concerned that I was overcharged or was gouged. It's nice having places like this that truly care about our pets over taking advanta... read more
Business response:
We understand the importance of compassionate and knowledgeable service, Steve, so it's wonderful to read of your positive review! Thank you for sharing, and please do not hesitate to reach out if you require anything else in the future.
Being a bunny owner, it can be difficult to find vets (especially emergency vets) that will see rabbits. We were referred to Ark through our normal vet when our bunny wasn't eating and was acting lethargic. We were seen immediately. It also was great that we were allowed back with our rabbit. At other emergency vets, they took our pets and we waited in the waiting room. Dr. Seidel was GREAT. I knew she was comfortable with bunnies and was very helpful to us. She answered all our questions and kept us calm - which hadn't ha... read more
Business response:
It's a pleasure to learn that we have earned your support of our team, Taylor! We know how stressful it can be and are so grateful that we could be there for you and your bunny. It is always our goal to offer you and your furry family members the best, so please don't hesitate to call if you have any questions!
Wonderful people. Great service. Great option for someone who works as they are open later and on weekends and Holidays. Conveniently located. You can trust them with your pets
Business response:
Michele, thank you so much for saying so such nice things about our team! We promise we'll always be here to care for your family if you need us again. Thanks for the recommendation!
Even with the negative end to this story, I am really excited about this review and can't wait to tell you all how amazing Ark Veterinary Hospital is. I happened to be in town visiting my family when I noticed very quickly upon getting home that something was not right with my family's dog. It took some time to persuade everyone to let us make another vet appointment at a new veterinarian. So, we found Ark!! They got us in very quickly. While the news was not good, they were very kind, compassionate, had excellent diagn... read more
Business response:
Tom, we are very sorry for your loss, as our team understands that losing a best friend is never easy to go through, but we are honored that you allowed us to be there with you during this difficult time. Please do not hesitate to give us a call, if there is anything more that we can do for you.
Wouldn't even see my car with seizures- not even for simple bloodwork or vital signs. referred us to Tonawanda.
Be careful before bringing your loved one in an emergency to this place, they are extortionists! That after charging you up front for an office visit $200 because your dog had a cut that needed stitching up with a stitch or two to keep it closed and germs out, they will hand you an estimate for $2500-3000 before sutcherring!!! Criminal right? I have paid to have large dogs have surgery before costing maybe $500 with an overnight stay and these criminals want to charge $3,000 to NOT do surgery, just clean a wound and put i... read more
Business response:
Hello, We appreciate your feedback. It is important to us to ensure our clients are well informed about recommended procedures and costs. We understand your concerns about the estimate for your dog's treatment. We strive to provide the best care possible for our patients, which sometimes involves necessary procedures to ensure their health and safety. We take your feedback seriously and are committed to providing the best care. We hope this information provides clarity and reassurance. We genuinely wish you and your pet all ... read more
Took my senior dog there for treatment and it turned into the vet degrading me as a dog owner. How disrespectful and unnecessary to treat people this way when they bring their animals to you for help. I will never take my animals there again. I've already told at least 10 people to stay far away from the place. Urgent care vet even argued with me about what my regular vet ordered for my dog that had nothing to do with why I brought my dog in!! Never again. Stay away from this place unless you have a PERFECT animal. Only then... read more
Business response:
Hello, Mary- Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We would appreciate the opportunity to speak with you directly to better understand your concerns and address any issues you had. Please don't hesitate to reach out to us at (585) 487-8700 OR info@arkvh.com. Thank you again for your feedback, and we hope to hear from you soon... read more
They charged me $1400 for testing and treatment for hyperthyroidism in my cat. That's twice what any else would charge. Sandy told me to read the notes at the end of the paperwork she had wrote when Rudy was finally discharged after nearly 4 hours of waiting. When I got home, I read the note that my cat has a bad heartbeat and I should seek a specialist. I want to a specialist and the cat was diagnosed with heart disease and has less than a year to live. Don't waste your time or money on these people.
Vet was rude and passive aggressive. Made me feel bad about seeking help for my dog that was in pain... sorry she was scared
Business response:
Hello, Dori- Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We would appreciate the opportunity to speak with you directly to better understand your concerns and address any issues you had. Please don't hesitate to reach out to us at(585) 487-8700 OR info@arkvh.com. Thank you again for your feedback, and we hope to hear from you soon.
Frequently asked questions about Ark Veterinary Hospital & Urgent Care
How is Ark Veterinary Hospital & Urgent Care rated?
Ark Veterinary Hospital & Urgent Care has a 4.6 star rating with 1,532 reviews.
When is Ark Veterinary Hospital & Urgent Care open?
Ark Veterinary Hospital & Urgent Care is open now. It will close at 8:00 p.m.