This profile has been claimed by the business owner or representative.
Ark Veterinary Hospital & Urgent Care
- Veterinarians
- Henrietta, NY
About this business
Location details
35 Finn Road, Henrietta, NY, 14467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
I give this place ZERO STARS, but I was unable to post this review without giving it at least one. That one star is completely undeserved!! Due to their rough handling during examination of My Precious Cat, My Dear Boo, he passed away before his time!!!!!! I won't go into detail because it HURTS TOO MUCH!! But PLEASE! Take it from me-don't EVER go there!!!! You will regret it!! The name of the vet we dealt with is Alexandra Dolzhenko.
Had my gf take my dog here bc she had been drooling excessively and had puked and was also Regurgitating anything she ate. My gf had left her there while they took her to the back. Less then an hour later they called my gf to pick my dog up. She had gotten medicine and whatever treatment they "did" while she was there. The drooling and regurgitating continued. So I'm less then an hour what did the vet even do? How can you observe an animal that is sick in that little of time? Took the dog back the next day because there was ... read more
Business response:
Hi Adam H.., We are so sorry to hear about your disappointment with us. Please accept our sincerest condolences to your family for your loss.
A thousand bucks for respiratory distress. Kept him all day, did all sorts of tests on him: buzzwizzies and screwdonkulees. Even took some fine x-rays. Of course, it's an x-ray, so one dog looks much like any other dog in those things. Just sayin'. Because that's the confidence this place inspires. Oh, I'm sure they waved a hand over my dog's head and uttered an incantation or two, or maybe got their best Level 4 Reiki Dungeon Master in there to blow on his earholes. But despite their best efforts, and a thousand f'ing... read more
Business response:
Hello, Erin P- We are so sorry to hear about your disappointment. We wanted to reach out to you directly; however, we're unable to locate you in our system based on your Yelp username, and we wonder if you possibly reviewed the wrong animal hospital. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at (585) 487-8700 OR info@arkvh.com.
Ark's response to my initial review is flat out false. We did NOT request that we go to our primary veterinary hospital service for further evaluation. Ark's veterinarian told us this growth was nothing urgent and that we should schedule a dental cleaning with our primary veterinarian and have the growth evaluated at that cleaning. We went to urgent care at Ark because we were worried it was an urgent problem. Ark's veterinarian assured us that it was NOT urgent and offered to do NOTHING about the growth. That was her profes... read more
Business response:
Hello, Kevin C. - Thank you for sharing your feedback. We are very sorry to hear about your disappointment with us. We take pride in our mission of providing quality, compassionate care, and best-in-class service, and we genuinely believe we've provided this for you within the parameters you requested during your visit and respected your request to go to your primary care hospital for further evaluation. Please accept our heartfelt condolences regarding your pet's prognosis.
Please If you love your animals do not bring them here. This place killed my happy healthy 9 month old cat and keep making fake reviews to try and cover up the ones left telling the truth. They gave my cat anesthesia through a cat carrier and admitted they had no idea how much of the drug my cat got and drugged her up some more. I was never notified of anything. My cat was scared and was putting up a fight and instead of calling letting me know what was going on they fed her more drugs and killed her. They rather save their ... read more
Business response:
Hello Alexis Soto, Your entire family has our sincerest and deepest condolences. The sudden loss of a beloved pet is heartbreaking, it's an experience we never want any of our clients to endure. The safety of our patients is truly our number priority, and though there are risks involved with sedation, we always make every effort to ensure the safety and well-being of our patients. Our heartfelt condolences, again. We are truly sorry for your family’s loss.
Today I took my dog to the animal hospital because there was no vet available to pick up Care since I just moved to Rochester I needed $50 allergy shot $254 later they gave her her allergy shot she didn't need any of the tests but they did them anyways she just needed her shot. Also the woman helping me thought it was funny to tell me that the doctor she was working with a few days ago is now out with Covid and she had just worked with him and then close the door and left me sitting in a 2 x 4 size room for 2 1/2 hours pr... read more
Business response:
Hi Colleen, Thank you for your feedback. The essence of our values and who we are start with patient-centric, compassionate care, and best-in-class service, so hearing you felt otherwise is very upsetting to us. We hope you'll recall that when you came to your visit we discussed doing a general exam since your dog was a new patient, and we do an exam so that legally we've established the doctor/patient relationship which allows us to perform injections and dispense medications. You were concerned about your dog's sore and ... read more
NO COMMUNICATION with me at ALL from when i had initial exam w/ Dr SEidel up through the day of sheduled surgery for my dog. I made calls to try to speak to her....she was either on vacation or "too busy" --no other Vet able to speak to me. I HAD received a call from a tech stating that before my dogs scheduled surgery ,they needed more detailed bloodwork and ultrasound (which they dont do there!), and results of these tests may affect my decision to proceed with surgery. Dr Seidel NEVER contacted me about any of this infor... read more
Business response:
Dear Carmen, Thank you for sharing your feedback. We're sorry to hear about your disappointment with your experience with our clinic. Our focus is always patient-centric, compassionate care, and we hope to communicate with clients effectively and clearly to help determine the best possible treatment plan for their pet. We apologize that your experience with us didn't meet those standards. Our hospital team - doctors, techs, and support staff - all work very closely together, and communicate about patients to provide comp... read more
I made a phone call to Ark veterinary Hospital inquiring about my dog, who had eaten something he should not have eaten and was ill. He seems to be acting fine this morning. The receptionist on the phone was very rude. She said they had no appointments available and no doctor that they could talk with. And that I needed to call the emergency animal vet. Then hung up on me. This is the worst experience that I've had. And I am now going to look for a new vet because why would I go to a vet that doesn't want to take time to see... read more
Business response:
Hello Onika M.; Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with best-in-class service and patient-centric compassionate care. This includes being as helpful and responsive on the phones as possible, even more so for potential pet emergencies. Onika, we've left you a voicemail hoping to connect with you so that we can make things right because we value you and your pet immensely. If you're open to discussing your expe... read more
Today was my first appointment at Ark Vet, and I found the staff has zero people skills when it comes to explaining their policies and the Corona virus protocols. As a new patient I had expectations to at least meet the Veterinarian, but the expectation at Ark is that you will hand over your dog and wait in your car for a phone call. The person who called me was thorough in explaining the routine visit, but I was very disappointed with the service provided. This practice was more concerned with my credit card than with my sa... read more
Frequently asked questions about Ark Veterinary Hospital & Urgent Care
How is Ark Veterinary Hospital & Urgent Care rated?
Ark Veterinary Hospital & Urgent Care has a 4.6 star rating with 1,706 reviews.
When is Ark Veterinary Hospital & Urgent Care open?
Ark Veterinary Hospital & Urgent Care is open now. It will close at 8:00 p.m.