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Ark Veterinary Hospital & Urgent Care
- Veterinarians
- Henrietta, NY
About this business
Location details
35 Finn Road, Henrietta, NY, 14467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
My cat was injured, and none of my local vets were accepting new patients. I was referred to Ark. They were able to see my cat that same day, diagnosed the issues (which required surgery), mapped out two programs of treatment allowing me to balance cost and post-surgical care and were very thorough and straight-forward. I found the staff, technicians and veterinarian to be compassionate, skilled and effective in communicating both the service they were providing and my responsibilities in the recuperation of my cat. I highly... read more
Business response:
Hi Cm, thank you so much for taking the time to share your experience with us. We are thrilled to hear that we were able to help your cat and provide you with compassionate and effective care. Our team at Ark Veterinary Hospital & Urgent Care is dedicated to providing exceptional service and support to both our furry patients and their owners. We truly appreciate your recommendation and kind words. Thank you for trusting us with your pet's care, and we are here for you anytime you need us.
These guys were great when my dog got sick. Our regular vet couldn't help us and recommended Ark. They got us in quickly and x-rayed our dog, turns out she had eaten a sock and it got stuck. They couldn't do the surgery as soon as we needed, so they recommended us to Green Acres. They called ahead and transferred our records for me so it was a super smooth check in process. Our dog is fine and made a full recovery thanks to the fast work and excellent care of Dr. Poe and the staff here.
Business response:
Hi Neal, thank you for taking the time to share your experience with us. We're glad to hear that we were able to help your dog when she got sick. Our team is dedicated to providing prompt and efficient care, even if it means referring to another specialist. We're pleased that your visit to Green Acres went smoothly and that your dog made a full recovery. Dr. Poe and the rest of our staff appreciate your kind words. If you ever need our services again, please don't hesitate to reach out. Take care!
This place is *amazing*. My fur baby buddy and I have made a few phone calls & visits here, and the staff is always SO awesome. They are such a great wonderful team. Helpful, efficient and kind. The receptionists, technicians, and doctors! So very grateful & appreciative to have found this gem.
Earlier this month, I experienced the most horrible situation. I was out of state, and I received a call from my dog's kennel that my dog became acutely sick (four days after drop off), having bloody diarrhea, and had to leave immediately. Unfortunately, my only emergency contacts that were in town that day were my 80 year old parents, who were not used to taking care of any animals whatsoever, not to mention sick ones. I called our local veterinarian at 8 AM that morning because I was notified by the kennel that I had about... read more
Recently our 10 year old Cockapoo was attacked by 2 large dogs. Sadie was treated with such compassion and care by all of the staff. They explained everything in detail and were very thorough with all of her follow up visits. Each time we had to drop her off, we knew she was in good hands. Thank you so much for all that you did for her!
had to bring my kitten in as she developed conjunctives, and the vet was absolutely wonderful was down was down on my cats level looking in her eyes and running though everything to figure out what she could have. they beefed up running an eye pressure test to make sure it wasn't uveitis and i was afraid how much it would cost but it ended up being very very reasonable! they put her on a course of antibiotics and my kitten's eye cleared right up! if i could take my cat to the vet i saw that day as her regular vet i 100% woul... read more
Business response:
Hello Breanna Q., We really appreciate your feedback and look forward to sharing it with our team. Please don’t hesitate to let us know if you ever need us again.
Went away for work & dog got sick - v lethargic, wldnt eat, terrible diarrhea...Reg vet couldn't get him in on Friday when I got back. Ark did and it was a great visit. Of course more $, but vet talked with me abt being cautious w care and tests on a visit early in the week, but not on a Friday afternoon- I was grateful for her advice. We were worried abt a blockage. Fluid by IV, Blood taken, X-rays, all of it in a 1/2 hour visit. Doggo loves to drink swamp water and had an intestinal parasite - phew. Left w meds and they ... read more
Business response:
Hello Kristi M., Thank you for taking the time to share your feedback with us. Animal medicine is our passion. We will always strive to work as a team with our clients to help ensure the quality of life for their beloved animal companions and pride ourselves in providing compassionate and quality veterinary care. We understand how scary emergencies can be and want you to know how honored we are by your trust. Receiving a review like this really means a lot to our entire staff. We’re always here to help!
Although it is frustrating that you can not make an appointment for the next day if there are not slots, the care is excellent. The vet and technicians were very knowledgable and kind. I wist they took on new patients.
Business response:
Hello Carol G., Thank you for your great review! We truly appreciate your trust and confidence in our doctors and staff. We are sorry to hear about your disappointment with our appointment availability. Unfortunately, we’re experiencing an influx of appointments which has us operating at absolute max capacity. Please know we’re doing everything we can to avoid turning anyone away. Our priority is customer service and unparalleled patient care, and we are ecstatic that we met that mark! We are always here if you need us!
We have both a new puppy and an older dog, both small breed, with Ark. They have done right by both of them. We've worked with a couple other vets in town and Ark has been the best so far. - clean premises/exam rooms. - reasonable pricing. - personable staff. I'm between 4-5, but I'm giving the benefit of the doubt because my only complaint is the same one I have about human healthcare: COVID protocols that separate patients from their loved ones cause additional anxiety that makes bad situations worse. Hard to fault them fo... read more
Business response:
Hello Marc L., Thank you for the wonderful review about our hospital. We are thrilled to have you and your pups as part of the Ark Veterinary Hospital & Urgent Care family! Our priority is customer service and unparalleled patient care, and we are ecstatic that we met that mark! We understand how very difficult it’s been for all of us to adjust to our processes and protocols during COVID-19. We genuinely appreciate your continued patience and understanding during this difficult time. Our team will really appreciate reading ... read more
Frequently asked questions about Ark Veterinary Hospital & Urgent Care
How is Ark Veterinary Hospital & Urgent Care rated?
Ark Veterinary Hospital & Urgent Care has a 4.6 star rating with 1,706 reviews.
When is Ark Veterinary Hospital & Urgent Care open?
Ark Veterinary Hospital & Urgent Care is open now. It will close at 8:00 p.m.