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Ascentra Credit Union

4.6

About this business

Location details

2339 53rd Ave, Bettendorf, IA, 52722, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:30 p.m.
Tue9:00 a.m. to 5:30 p.m.
Wed9:00 a.m. to 5:30 p.m.
Thu9:00 a.m. to 5:30 p.m.
Fri8:00 a.m. to 5:30 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
4.6161 reviews
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Debra M.'s profile image
Debra M. 
a month ago

Excellent customer service! Positive attitude, very informative and timely experience. 

Business response:

We are glad to hear about your positive experience! Thank you for recognizing our team's excellent customer service. 

Steven H.'s profile image
Steven H. 
a month ago

Very helpful people who strive for excellence. 

Business response:

Thank you immensely for recognizing our team's dedication to excellence and helpfulness. 

Ousmane N D.'s profile image
Ousmane N D. 
a month ago

I. Have been a customer for quite a while but I'm going to say about that I have an account there . excellent experience with the company nothing but great things to say about the credit union I. Enjoyed my time at. Your company everyone is nice and warm welcoming. Thanks again for your help! 

Business response:

Thank you for being a long-time member! We appreciate your kind words about our welcoming team and excellent service. 

Sharon E.'s profile image
Sharon E. 
2 months ago

Very friendly and approachable. 

Business response:

We are pleased to hear you found our team friendly and approachable. Thank you for your positive feedback. 

Rhiannon W.'s profile image
Rhiannon W. 
3 months ago

Super great but I wish that the bankers would wear something nicer than T-shirts. I always trust it when I go into a bank and everyone who works there is dressed in business casual. 

Jeffrey S.'s profile image
Jeffrey S. 
8 months ago

The female teller I had was very friendly And efficient with the transaction. I did have two small questions that I did ask her during the transaction and she answered my questions immediately.. nothing but good things to say about this employee, I have interacted with her at the drive-through window as well, and she was just as consistent there as she was at the front counter. 

Business response:

Your positive experience with our employee is greatly appreciated. Thank you for sharing your feedback. 

Vickey M.'s profile image
Vickey M. 
10 months ago

Very professional and great job. 

Jeremy P.'s profile image
Jeremy P. 
11 months ago

I contact Ascentra before the pandemic and inquire about 1st time home buyer. I was informed that Ascentra does not participate in 1st time home buyer assistance. Fast forward post pandemic, I’m talking with people who have gotten their first home through Ascentra and through a 1st time home buyer assistance. So I’m not really sure what’s going on with Ascentra. 

Karl W.'s profile image
Karl W. 
11 months ago

Excellent, fast efficient friendly. Ascenta employees are a great team.... 

Business response:

We think so too Karl... it's awesome hearing it from our members too. Thank you for your comments. 

Frequently asked questions about Ascentra Credit Union

How is Ascentra Credit Union rated?

Ascentra Credit Union has a 4.6 star rating with 161 reviews. 

When is Ascentra Credit Union open?

Ascentra Credit Union is open now. It will close at 5:30 p.m.