Ashley Salt Lake

Ephraim S. 

on Yelp

10 years ago

Added Update: This review would have been 0 stars if it wasn't for the floor representative who took us around to look at the furniture. He did a great job. The warehouse and receiving was absolutely terrible. They call me up telling me my furniture is ready for pick up. I take time off of work to get there during their business hours, after waiting in the parking lot with my truck for over an hour, I'm told its not available and its sitting in a container right there on the lot waiting to be unloaded. They could have told m... read more

U'ilani K. 

on Yelp

10 years ago

We bought furniture from Ashley over President's Day weekend and Brian N was great! There was a miscommunication with the delivery and we found out that Ashley was unable to deliver to us as there are 54 steps to our condo and they will only deliver 30 steps. We paid for Ashley's outsourced delivery company to deliver our furniture last Friday, 3/13/15. When the deliverymen arrived they stated that their supervisor would not let them deliver since it was more than 3 stories. We explained that from the garage it actually ... read more

Bob H. 

on Yelp

11 years ago

Ashley will sell you a real leather couch or love seat with paper thin leather that will within a very few years peel apart in the seating area. Any company using such poor materials deserves worst rating as a furniture store. When I brought this to their attention basically nothing was done to make up for the damages and to make amends for the damage. To add insult to injury I was notified that not only is there only a one year warranty unless you pay for extended warranty, the fact is no warranties should be needed for a ... read more

Megh T. 

on Yelp

11 years ago

The computers were down, so they sent a guy in the back to check for my item. The salesman said it was in stock so he continued with the check out process. I then noticed that they brought out the item in the wrong color! When i said i wanted the specific color or a refund, they sent someone back to stock check again, and turns out they dont have what i want in stock. They then offer me the floor model (at full price). When i said no thank you, the salesman took of 10% so i agreed. I have now been waiting 45 and counting for... read more

Cecil J. 

on Yelp

11 years ago

Stay away from Ashley Furniture. The customer service sucks and they never return your phone calls. 

Brad C. 

on Yelp

12 years ago

Boycott this store already. Bought a dining set that included a table and 4 chairs. When I got home and opened the box to assemble it. Never had hardware and instructions in it. So I called them the next day. They said they would call me back, but never did. I called them again the next day and they said they couldn't find it, and that they would have to order the hardware. And they said they dont know how long it takes to come in. I waited a whole week for the hardware to come in. Again got home to assemble. Got the table u... read more

April H. 

on Yelp

12 years ago

Just wanted to post an update after receiving some of our things. We got the usual, call before, with a window for when the delivery people would be here. The day of delivery we get another call from the delivery truck asking how to get to our house from the gate they will be coming in, they said that they were at the gate and on their way, the gate is less than 2 mins from our front door. We waited over an hour after this time (45 mins past the max window of delivery) and my husband calls back asking what is going on, they ... read more