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Aspen Dental - Beckley, WV
- Beckley, WV
About this business
Location details
4259 Robert C. Byrd Drive, Beckley, WV, 25801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not childfriendly.. my little niece was crying during my sister's appointment and they made my sister leave because of her baby crying. She was denied dental care until she could come alone.
Business response:
I'm sorry that you didn't have a positive experience. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Michelle, ADMI
I know someone who recently went to this office and was turned away. They were rude, unprofessional and quite obnoxious. I wouldn't recommend them to anyone ever. I tried talking to them on the phone and have never had an office manager for a company talk like she did. I don't know how they stay in business. They should learn to be more professional and polite to the people who make their business possible.
Business response:
Hi Tracey, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
spent 2 months trying to get my replacement dentures finally got them and rhey were not correct they had sharp ledges that was cutting in to my lip I heard the owner make rude comments when I fought it up she took my dentures that I had already paid for and told me I had to have a refund.
Business response:
I'm sorry you didn't have a positive experience, Sanya. I'd be happy to make sure that the team in Beckley, is aware of your feedback. If you would also like to call Customer Service, you can reach us directly at 1-866-767-0890. – Heather, ADMI
Aspen dental just told an 80yr old man who was crying in pain ( and payed monthly on his bill ,,he owes 600$ ) and they told him if he doesn't pay the remaining balance today he cannot be seen.... the crying frustrated man walked out the door....kinda wanting to leave myself....that's ridiculous 01-12-23
Business response:
I'm sorry that your experience didn't live up to expectations, Carolyn. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather, ADMI
Okonoboh Sydney is a DMD At Aspen in canton Georgia he supposed to take 4 my teeth but this men take 15 my teeths I don’t know why I went home with pain the. Ext day I comeback to ask what medicine I have to take they send me to the target behind the office I went there get the medicine and I drink the medicine I comeback to the office Mande Harbin and Landon Kanion make sign a paper and I was under duress They offer me $ 25000 and will be fixed my teeth but never happens I have problems to ride et writing English can... read more
Ever thing that place is a joke and I would never tell anyone that I like anything about it they are way over priced and when it comes to beening afford it you better have a big checking account
Business response:
Hi Rhonda, I’m really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team and I would still be happy to try to help. – Dawn, ADMI
They will take the WRONG TOOTH and blame YOU FOR IT. That's what they did to me so make sure they're taking the right tooth because they don't GAF.
Business response:
I'm really sorry to hear that, Jaime. If you haven't called the Patient Satisfaction team yet, please consider calling us directly at 1-866-767-0890. - Heather, ADMI
RecommendedNo help, also miss leading on payments. Should say you need to pay half down before they can do oayment arrangement. No doors on rooms for privacy. So there for lack of confidentiality. Didn't act very knowledgeable. Went in on a emergency situation and they did nothing to help. 😔
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
I had an intensely painful abscess, my dentist couldn’t get me in for a couple of days. I called every dentist in Raleigh county, and was thankful when aspen dental told me they could see me as an emergency walk in. I was told to arrive right when they opened. I arrived 30 min prior to opening, was the first one in the office. I was told I couldn’t be seen, they were full. I cried, begging for them to please fit me in I was having unbearable pain. They carelessly stated they couldn’t. Take down your emergency walk through s... read more
Business response:
I'm sorry for the trouble, Staci. I encourage you to connect with the Customer Service Team, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
Frequently asked questions about Aspen Dental - Beckley, WV
How is Aspen Dental - Beckley, WV rated?
Aspen Dental - Beckley, WV has a 3.8 star rating with 1,036 reviews.
When is Aspen Dental - Beckley, WV open?
Aspen Dental - Beckley, WV is closed now. It will open tomorrow at 7:30 a.m.