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Aspen Dental - Columbus, GA
- Columbus, GA
About this business
Location details
6783 Veterans Parkway Bldg 4, Columbus, GA, 31909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 4:30 p.m. | |
| Tue | 07:30 a.m. to 4:30 p.m. | |
| Wed | 07:30 a.m. to 4:30 p.m. | |
| Thu | 07:30 a.m. to 4:30 p.m. | |
| Fri | 08:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Smh! The whole front office relating to insurance claims are off beat! I am a dissatisfied customer! My experience with the front office was terrible indeed.
Business response:
I'm sorry to hear this, Kesia. The Customer Service Team would appreciate the opportunity to learn more about your experience with the staff, and address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
After reading this in another fb group, I decided to cancel my appointment... I am a dentist, and worked for Aspen Dental for over 7 years. I’m no longer associated with them. Aspen Dental is the worse thing to happen to the field of dentistry. I refused to run my office how they were constantly pressuring me to do. I “owned” two locations, one in Ky and one in Tn. I was constantly having to fight with corporate about doing the right thing. They would send salesmen to my office to “train” my staff on how to use psycho... read more
Waited an hour and still wasn’t seen. Horrible first impression
Business response:
I'm sorry you didn't have a positive experience, Felicia. If you would like to share more details about your visit, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Went for a broken tooth. left with the same broken tooth a 5k treatment plan including invisalign for a smile that I have had all my life. Spent hours in a chair to only have x rays done, see the wonderful hygienist who was very nice and calming. The dentist was nice also, but I feel like I was not helped as i left with the same problem i came in with, and now a fear to smile since I was told I needed invisalign. Thanks Aspen Killed my self esteem, well what was left. Also sitting there looking at 3d imaging of my teeth did... read more
Business response:
I'm sorry that you didn't have a positive experience. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Michelle, ADMI
Where do I even start. I’m new to the area. Called to schedule a cleaning. I was happy to hear they would bring me in the following day. Sounds too good to be true. When I arrived, they took a series of X-rays after I told them my dentist took x-rays 2 weeks ago to compare from 5 years ago. I can get them. They were like no it’s ok. X-ray lady was nice. Once I got done they took a 3D scan of my mouth. I was then told I’m a perfect candidate for Invisalign which would run me $3400 after my insurance covers their portion. The ... read more
Business response:
I'm sorry that your experience didn't live up to expectations, JC. I encourage you to let our Patient Satisfaction team know about your visit so they can help address concerns. You can reach them directly at 1-866-767-0890. - Emily, ADMI
I had the most horrible experience at this establishment. I was scheduled for a cleaning but after I got there, they did a series of unnecessary diagnostic tests then told me I was not scheduled for a cleaning that day. I have never even had a cavity and simply needed a cleaning because my long time dentist could not get me in until after the first of the year. They wasted 2 hours of my time. The office manager is lacking in customer service skills and in my opinion is rude and unprofessional. She stated that the call cente... read more
Recommendedthey good at cleaning your teeth and correct was wrong with your teeth
Business response:
Thank you for sharing, Coretta! I'm glad that the team helped you have a positive experience. - Emily, ADMI
Consumer BEWARE of this particular location. I have called numerous of times to discuss FRAUDULENT CHARGES placed on my credit report. I was billed for service I did NOTreceive, it was a promotion an advertisement that brought me to Aspen Dental. I Never received the free cleaning but yet my credit report showed collection. I did not even receive bill, email, phone call NOTHING yet collections. I went to obtain copies of my Xray at another Aspen Dental location and was asked how did I want to pay my outstanding bill. I was ... read more
Business response:
I'm really sorry to hear that. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
This is absolutely the worst dentist office I've ever been to! Firstly, the initial visit, with no procedures performed, took over 3.5hrs; seemingly due to over booking. The antibiotics prescribed to fight infection in an abscessed tooth, did not work; despite every dentist in my past telling me they couldn't remove a tooth while infected, this dentist wanted to remove it, rather than prescribe stronger meds. Additionally, anyone who's had an abscessed tooth knows that in addition to antibiotics, something stronger than ibup... read more
Business response:
Hi Jeremy, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. – Dawn, ADMI
Frequently asked questions about Aspen Dental - Columbus, GA
How is Aspen Dental - Columbus, GA rated?
Aspen Dental - Columbus, GA has a 4.1 star rating with 1,837 reviews.
When is Aspen Dental - Columbus, GA open?
Aspen Dental - Columbus, GA is closed now. It will open on Monday at 7:30 a.m.