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Aspen Dental - Hanover, PA
- Hanover, PA
About this business
Location details
409 Eisenhower Dr, Hanover, PA, 17331, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They cancel appointments regularly!
They know how to make an appointment, but cannot keep the appointment. I just received a email that they need to reschedule my appointment on May 15, 10 days away, because they are experiencing a nationwide outage? It is for a teeth cleaning! This is bullshit, Their response::with our system being down there was a scheduling error and we need to reschedule. I made the appointment on January 12th. The system wasn't down then!
Business response:
Hello Steve, I am very sorry your experience did not live up to expectations. We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems and other business applications for Aspen Dental. We are still working to resolve issues related to our Aspen Offices so please know that we have limited access to contact patients at this point. We apologize for any inconvenience this may have caused. Michelle, ADMI
I can't get a hold of a person to speak with. I was put on hold 3 times in a row and not once did anyone say a word. they just pick up the receiver and hit hold. so done with them. They canceled my daughter's appointment without a reschedule and no one talks on the phones to get another appointment. do yourself a favor and go somewhere else.
Business response:
I'm sorry to hear this. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
for so many reasons they are the Walmart of dentistry no wait they are the dollar tree of family dentistry
Business response:
I'm sorry you didn't have a positive experience, Steven. If you would like to share more detail about this, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Not aspen as a whole but the Hanover location is horrible. I’m not even going to go into the extractions itself since I was awake for it all (It was horrible towards the end, had to beg to be numbed agai, twice) which was my choice. I had all my upper teeth removed and paid for the top of the line dentures. I got them yesterday, 5/27/2021. When I got there early for my appointment that the lab was running 45 minutes late. I waited 2 hours past my appointment time because I already lost work hours for this and wasn’t going to... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Kimberly. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
I’ve been dealing with unauthorized charges on my account since July. A number of calls and a face to face visit has not resolved issue. Office manager said it would be looked into it and call me. Have never received a call back and issue is still unresolved!
Business response:
I'm so sorry to hear about the trouble you're having. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Dawn, ADMI
Waited 40 minutes for an Appointment and ended up leaving without being seen cause I had other appointments to go to
Business response:
I'm so sorry to hear that, Chad. We value your feedback, and I will pass your message along to the Patient Satisfaction team. - Emily, ADMI
Burn the office down and seek employment that will accommodate employees with low IQs.
I had dental work done and was always up charged, had procedures preauthorized by my insurance and they keep saying my insurance is not paying for anything they had preauthorized even though I paid every penny of my out of pocket portion. They keep saying the office manager will look into the issue and call me back and never does, this was 4 times and keep getting bills and now getting automated phone calls. In search of a lawyer now to deal with this awful dental practice! DO NOT GO TO ASPEN! They are crooks and have ... read more
Frequently asked questions about Aspen Dental - Hanover, PA
How is Aspen Dental - Hanover, PA rated?
Aspen Dental - Hanover, PA has a 4 star rating with 1,037 reviews.
When is Aspen Dental - Hanover, PA open?
Aspen Dental - Hanover, PA is closed now. It will open on Monday at 8:00 a.m.