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Aspen Dental - Jackson, TN

4.2
  • Jackson, TN

About this business

Location details

1119 Vann Drive, Jackson, TN, 38305, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 6:00 p.m.
Tue08:00 a.m. to 5:30 p.m.
Wed08:00 a.m. to 5:30 p.m.
ThuClosed
Fri08:00 a.m. to 4:00 p.m.
SatClosed
SunClosed
4.21,358 reviews
Michelle Allmon's profile image
Michelle Allmon 
2 years ago

I have denture on the top and paid a very nice price for them to have a good warranty. after a few years, had to have a relive done. was told it would be 150.00 then got charged 265.00. not only was I over charged, but the refine was done so wrong they had to completely make a whole nother set. in the meantime, I had to spend over 2.5 weeks miserable. I should not have been charged for that messed up reline. The only good thing that I have to say about my last visit was the young lady that helped me during my last appoin... read more

Business response:

I'm sorry that your experience didn't live up to expectations, Michelle. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Garlen, ADMI 

Zadie Paige Ellington's profile image
Zadie Paige Ellington 
3 years ago

In November, I financed 4 wisdom tooth extractions through them under Care Credit. My surgery was scheduled, and I ended up with Covid at the time and had to cancel. They still charged my care credit for over $2000 as a “down payment” for a surgery that is no longer scheduled. I had to call numerous times & jump through hoops to get it refunded back onto my Care Credit, who was harassing me daily, and they didn’t refund the entire amount. It took months to get the partial refund, a couple more months to get a hold of them to... read more

Business response:

I'm sorry to hear this, Zadie. I encourage you to connect with the Customer Service Team, so they can address these concerns directly with the office: 1-866-767-0890. - Mitch, ADMI 

Tina Simpson Garvey's profile image
Tina Simpson Garvey 
3 years ago

Okay guys SEVERAL people and I have written into the Dr.Phil show and if you have had issues please write write write and help us flood him with attention to what Aspen dental is doing to people. I personally used Aspen Dental and am out over about $10,000 and still have dentures I CAN NOT WEAR! they stopped taking my calls and sent a letter telling me I had to seek treatment elsewhere and even refuse to honor the 7 year warranty that came with my dentures. I am also filing a small claim and have SEVERAL letters from the pat... read more

Tina Simpson Garvey's profile image
Tina Simpson Garvey 
4 years ago

Okay man if you need dental work of ANY KIND DO NOT go to Aspen Dental or any aspen far as I am concerned. 2 years and over $10,000 later and still am getting run around about getting procedure done! Their surgeon absolutely destroyed me and I have major issues I did not have before surgery and the doctor their even acknowledged the surgeon screwed up. and he was concerned for a lawsuit. I’m starting to wonder if I will need to go that avenue after all! Most people get teeth pulled and dentures and implants in no time and 2 ... read more

Dick Thompson's profile image
Dick Thompson 
4 years ago

You need to take a look at your ratings on Yelp! You people need to leave town! We had the worst experience and poorest service recently. My mom will most likely not be able to wear what you have made for her. Twice and they still Don’t fit. And the really bad thing is that you cant even see her Top teeth because you made them too short. You didn’t listen to your clients wishes. This now the biggest rip off ever and we will be using every tool we can to expose you. You suck! 

Business response:

I'm sorry to hear this, Dick. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI  

John William Greene's profile image
John William Greene 
4 years ago

https://www.facebook.com/StopAspenDental/ beware run 

Ilaria D Riva's profile image
Ilaria D Riva 
4 years ago

They canceled my appointment with only a few hours notice. I scheduled said appointment one month prior and I had to take time off work in order to attend it. 

Belinda Hendrix's profile image
Belinda Hendrix 
4 years ago

They are very rude to ppl. All I wanted was my dentures and Jessica took it upon herself to tell me a refund had been issued. I only wanted my dentures. 

Business response:

Hi Belinda, I'm really sorry to hear this. If you haven't called the Patient Satisfaction team yet, they would appreciate the opportunity to talk to you about your experience: 1-866-767-0890. - Krista, ADMI  

Nessa Tanner's profile image
Nessa Tanner 
4 years ago

Horrible experience here. The staff is rude, unprofessional, and treats the patient as a total inconvenience. I’ll definitely be looking for a different dentist and a more professional staff. 

Business response:

Hi Nessa, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. – Cindy, ADMI  

Frequently asked questions about Aspen Dental - Jackson, TN

How is Aspen Dental - Jackson, TN rated?

Aspen Dental - Jackson, TN has a 4.2 star rating with 1,358 reviews. 

When is Aspen Dental - Jackson, TN open?

Aspen Dental - Jackson, TN is closed now. It will open on Monday at 8:00 a.m.