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Aspen Dental - Lakeland, FL - North
- Lakeland, FL
About this business
Location details
3756 US HWY 98 N, Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 07:30 a.m. to 5:30 p.m. | |
| Fri | 07:30 a.m. to 12:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
quit advising you will work someone in and try and help when your in pain because you definitely wouldn't for me.
The worst dental experience. 2 hours of xrays, teeth scanning, periodontal exam, dental exam and then finance. I am being refused treatment for cleanings and 2 cavities unless I have a periodontal cleaning!!!! As soon as they see you have insurance the chop shop begins. Manager made a comment that I have good insurance. I filed a complaint with my insurance company. You have been warned.
Business response:
I am sorry you had such a poor experience, Stacy. I will certainly pass this information along to management. Thank you — Kelly, ADMI
RecommendedI the only thing I don’t like is trying to get ahold of the office . I can’t get anyone to answer.
Business response:
Thanks for taking the time to let us know, Jennifer! We’ll be sure to pass that along. — Kelly, ADMI
Wait time is too much if you have a appointment you should be taken care of at that time for all that I could've did a walk in
Business response:
Jean, I am sorry to hear this, I will certainly pass this information along to management, Please call me at (315) 454-6000 extension 201783 at your convenience to discuss further. — Courtney, ADMI
Unorganized, love people to wait on hold for hours, this office also loves to cancel appointments at their leisure without notifying the patient (s). Insurance verification with the dentist of the day is done day of vs prior day. Garbage can customer service.
Business response:
I am sorry to hear this Victoria, I will certainly pass this information along to management, Please call me at (315) 454-6000 ext. 201526, at your convenience to discuss further. — Kelly, ADMI
My mother broke her old plate and was in need of a new one so I made an appointment for a Friday at 11am. We got there 15 mins early to fill out paperwork, when she got called back it was almost 12pm and the tech told her they couldn’t do anything for her because they were closing. My mother explained to her we drove 40 mins for this Appointment, the tech told her she should go to Winter Haven...my mother walked out very upset that is until I was unleashed...I flipped out and told them I demand for my mother to be seen and t... read more
Business response:
I am sorry to hear this Roseann, I will certainly pass this information along to management, Please call me at (315) 454-6000 ext. 201526, at your convenience to discuss further. — Kelly, ADMI
We have been going for cleanings for a couple of years and have been very satisfied. However....the scheduling system is awful! We were sent 4 emails changing our appointment times to ridiculous times. When I called the office I was told to just come at our regularly scheduled times and they would “squeeze” us in. We waited over an hour to be seen and ended up being there for about 3 hours total. We will be looking for a new dentist. This continues to be a huge issue
My 1st appointment went ok, but not my husband's. They tried to tell us he needed specialized treatment and our portion will be nearly $600 before they will even look at him again. They refused to to a vlraming, because of their findings and said he will need specialized treatment for the rest of his life. Our dentist in Indiana never mentioned this at all in the 4 yrars we saw her, but suddenly, he has "major issues with gum disease and bone loss" in his mouth after just,a year. His gums never bleed and we don't see any "de... read more
Business response:
I'm sorry to hear that, Deborah. Patient Satisfaction is very important to Aspen Dental practices, and I encourage you and your husband to call your local office to share your feedback. They would appreciate the opportunity to speak with you about the experience so they can address concerns with his care plan. - Emily, ADMI
We called and were told that you accepted our plan. I set up an account for both my husband and myself for appointments. I called and checked before my husband went and was told that you had checked our insurance and we were accepted, plus the first cleaning and xrays were free. We took and have pictures in our file of the FREE OFFER on your window. After almost three hours my husband was told he needed thousands of dollars worth of periodontal work before you would do any type of cleaning. He said he only wanted his teeth c... read more
Business response:
I'm so sorry about the trouble you and your husband were having, Ann. If you haven't yet shared your feedback with the Patient Satisfaction team, I encourage you to call them directly at 1-866-273-8606. They would appreciate the opportunity to speak with you so they can help address concerns. - Emily, ADMI
Frequently asked questions about Aspen Dental - Lakeland, FL - North
How is Aspen Dental - Lakeland, FL - North rated?
Aspen Dental - Lakeland, FL - North has a 4.2 star rating with 1,170 reviews.
When is Aspen Dental - Lakeland, FL - North open?
Aspen Dental - Lakeland, FL - North is open now. It will close at 5:30 p.m.