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Aspen Dental - Lynchburg, VA
- Lynchburg, VA
About this business
Location details
4011 Wards Rd STE A, Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wouldn't recommend anyone, not my worst enemy to Aspen! Can I say.....RIP OFF! RUDE, MISMANAGED, LEFT HAND DOESN'T KNOW WHAT THE RIGHT IS DOING! CANNOT GET THE SIMPLEST OF THINGS RIGHT! I'M SCREWED FOR $1,466.91!!!! HAVE A RECORDING FROM YESTERDAY WITH OFFICE MANAGER JORDAN WHO WAS AGAIN, RUDE SARCASTIC AND HAS LIED NUMEROUS TIMES ABOUT TREATMENT, A CARE CREDIT CARD, INSURANCE & EVEN THAT THERE IS NO DR. BUNN ASSOCIATED WITH ASPEN DENTAL WHEN HIS FRAMED LICENSE HANGS IN THE LOBBY. THEY FILED DENTAL UNDER MEDICAL AND TOLD M... read more
Business response:
I'm really sorry to hear this, Ronda. If you haven't called the Patient Satisfaction team yet, I encourage you to call them directly so they can learn more about your experience and try to address concerns: 1-866-767-0890. - Emily, ADMI
My number one reason of going was for a regular cleaning but instead was given a polishing (This was after my 2nd app where I had fixed my gingivitis). Super unhappy by this. Hygienist who examined my teeth was rude and belittled me for asking questions about procedure. I waited more than an hour for a ten minute polish. Front desk was super nice. I had high hopes but very sad for being treated in a demeaning way and wasted money for something very simple.
Business response:
I am so sorry Summer, this was not the experience we want for our patients. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
My experience with Aspen was about a 3 out of 5. I first arrived and the receptionist was very nice, I then waited for about 26 minutes to be taken back which I thought was pointless because they asked me to arrive 15 minutes early so I could have only waited about 10 minutes if I didn’t get there early. While in the waiting room the atmosphere was very awkward because there wasn’t much to do but stare at my phone, on top of this the receptionist was answering the phone and I could hear her giving out account numbers over th... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Marie. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
horrible dentists receptionist is a distasteful. Manager needs a safe space for not knowing how to run a business. Customer service offers free cleanings just for office to not give free cleanings after months of waiting just because they know it will take months to get another one. This company is running a scam to waste your time to get it done at there office or wait months to get checked by another office. this company wants your money for the failing business do not go. Will cancel your appointment if they dont like you... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Brandon. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
In the Process of trying to fix 4 teeth . Liked the First Dr, he left, Didnt like the second Dock, he left too, But the crew and the Facility are Great, I wound up transferring to the Roanoke office. ,. Praying it will be OK'
Business response:
We appreciate your feedback. Thank you for taking a moment to let us know about the experience you had during your visit. - Michelle, ADMI
Aspen Dental, the care received and the office staff are a disgrace to the dental professional. I went in with a dental emergency, after waiting over an hour (with a scheduled appointment) the actual dentist (Dr.Thomson) was in the exam room with me less then 5 minutes. Was very rough with my obviously swollen face, due to the infection I have. I was told they could not perform the procedure I needed, and referred me to somewhere else. When I called back to try and secure a note for missed days of work, I was told they onl... read more
Business response:
Hi Madison, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. – Michelle, ADMI
Staff was rude calling my a B**** and told me I was not allowed to leave after sitting there for well over 2 hours. Staff name was Jordan and she was super disrespectful to me. And they won’t help people unless you PAY FIRST which is ridiculous I will NEVER recommend them at all I had an appointment they called me to cancel it because my person was “sick” which was not true
Business response:
Jenn, I see a number of comments from you about your experience, and I'm really sorry to hear it didn't live up to expectations. Our Patient Satisfaction team would love to talk to you in order to help address your concerns. If you're willing, please call 1-866-767-0890 at your convenience. - Emily, ADMI
They won't perform a simple cleaning unless you agree to their $2,000 gingervitus treatment. Went and got a 2nd opinion and the dentist said that they hear new customers make similar comments all the time.
Business response:
I'm sorry that the experience didn't live up to expectations. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. – Dawn, ADMI
RecommendedFriendly, helpful, and knowledgeable team members have made both of my experiences here a breeze. The staff has been incredibly prompt in communication and booking my appointments, and the dentists are skilled, thorough, and encouraging. I will continue trusting Aspen Dental Lynchburg with my future dentistry needs and will certainly recommend them to others.
Business response:
I'm happy to hear that, Morgan. Thanks for sharing! - Dawn, ADMI
Frequently asked questions about Aspen Dental - Lynchburg, VA
How is Aspen Dental - Lynchburg, VA rated?
Aspen Dental - Lynchburg, VA has a 4.1 star rating with 974 reviews.
When is Aspen Dental - Lynchburg, VA open?
Aspen Dental - Lynchburg, VA is open now. It will close at 5:00 p.m.