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Aspen Dental - South Bend, IN

4.3
  • South Bend, IN

About this business

Location details

206 West Ireland Road, South Bend, IN, 46614, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 5:00 p.m.
Tue07:00 a.m. to 5:00 p.m.
Wed07:00 a.m. to 5:00 p.m.
ThuClosed
FriClosed
SatClosed
SunClosed
4.31,133 reviews
Jeff Kepschull's profile image
Jeff Kepschull 
4 years ago

I went there yesterday and what a confusing mess. One didn’t know what the other said or did. They waaay overcharged for one extraction Far more than any other place in town. Shop around before you fall for there lead in line of bull! 

Business response:

I’m really sorry to hear this, Jeff. The Patient Satisfaction team would appreciate the opportunity to speak with you in order to learn more about your experience. Please call them at 1-866-767-0890. – Krista, ADMI 

Talia Gaye's profile image
Talia Gaye 
5 years ago

They lured my husband and me in with free x-rays and an exam. I had no needs. He had a broken molar. The dentist looked at our x-rays and my teeth. She did not look at my husband's mouth at all. The dentist gave us minimal information. We went out to see "the closer". I was quoted $900 for several things, one which included gingivitis treatment. I worked as a dental assistant for 9 years and NEVER, NEVER had gingivitis. Why would I pay for treatment for something I do not need. My husband was quoted $2100. One suggestion was... read more

Business response:

I'm really sorry to hear that,Talia. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI 

Dick Arnold's profile image
Dick Arnold 
5 years ago

Answer their phones. I was suppose to have oral surgery on my remaining four teeth to get a full bottom plate. This was suppose to have been done on 3_36/20. They postponed it until 4/15/20 and now I can't get a phone call in to them to see if it is still scheduled. They took $450 toward itz so I can't go somewhere else. I have tried to call every phone number for every office within a 300 mile radias and everyone of them are busy. If my appointment is canceled againz I am going to start legal proceedings against them. It ... read more

Ami Jaworski's profile image
Ami Jaworski 
5 years ago

Nobody should be treated poorly for having bad teeth. Horrible service. Never again!! 

Laurie Hartman's profile image
Laurie Hartman 
6 years ago

My 1st appointment was at the Mishawaka IN location. They kept pressuring me to spend money I did not have. This made me very uncomfortable, so I transferred my account to the South Bend IN office where things went from bad to worse!! 1st they claimed I had a $245 balance (which I didn't) they said they would fix it and call me later that day. It has now been over a week and still no call back! I even called them to ask, didn't help. So now to the current situation, my surgery is tomorrow. They were supposed to call in 2 Ata... read more

Glenda Rigsby Graham's profile image
Glenda Rigsby Graham 
6 years ago

I went to this location to get a teeth cleaning because it had been almost 3 years because I was without insurance. I was there for over 2 hours, full ex-rays were done and they looked at my gums. I was told that I had only one very small cavity and needed a deep cleaning (already knew this). I was also told that I had the early stages of periodontal desease. The people in the front office don't know what they are doing and couldn't tell me what the cost would be on what I would owe. I was given a sheet with $2,300 in c... read more

Sharon Cook's profile image
Sharon Cook 
6 years ago

I went in they don't listen to the patients they are out to make money was told they would call and give me a quote also told my Insurance wasn't good I called my Insurance and it was in affect they want you to pay for stuff you don't need 

Business response:

I am sorry to hear this, Sharon. I have spoken with the office manager, and she would love to help with this. I encourage you to call the office at 574-299-1400, option 2. Thank you! - Courtney, ADMI 

Meredith Sheehan's profile image
Meredith Sheehan 
recommend  Recommended
6 years ago

They are good at getting you in when have pain. But the waiting time sucks. Appointment at 2:15 and it it is now 2:41 and is still in the waiting room. While other people who came in after us have been called back.....I even showed up early in order to fill out paper work....ugh 

Business response:

I'm so sorry you didn’t have a positive experience. Patient satisfaction is very important to Aspen Dental practices. I have passed the information along to the Office Manager to address. Thank you for bringing this matter to our attention. Courtney, ADMI 

Tim Cordell's profile image
Tim Cordell 
7 years ago

The staff people we dealt with didn't seem to know what they were doing. We waited over 2 hours for about 2 minute consult with a dentist. Very unimpressed by the lack of professionalism. I wouldn't let this place work on me for fear of them doing irreparable damage out of incompetence. 

Business response:

I am sorry you did not have a positive experience, Tim. If you would like to discuss further, please call me at (315) 454-6000 extension 201791. I will be happy to speak with you. — Tammy, ADMI 

Frequently asked questions about Aspen Dental - South Bend, IN

How is Aspen Dental - South Bend, IN rated?

Aspen Dental - South Bend, IN has a 4.3 star rating with 1,133 reviews. 

When is Aspen Dental - South Bend, IN open?

Aspen Dental - South Bend, IN is closed now. It will open on Monday at 8:00 a.m.