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Back Be Nimble
- Wellness
About this business
Loved my interaction with Dr. Brad, the smooth process, the clarification of the free shipping offer, and I love the product
none
Site very clear
Business response:
Thanks for the kind feedback and glad your found our website, BackBeNimble.com to provide clarity and be user friendly for you. Please let us know if there is ever anything else we can do for you. Be Well, Dr. Brad
I spoke with the staff. They answered all of my questions very clearly and concisely. I felt very comfortable with proceeding with my purchase
Business response:
Thank you so much for your kind words, Peter. We greatly appreciate you taking the time out to share your experience with us and please don't hesitate to call or email us anytime in future, should you have any questions or concerns. Be Well, Dr. Brad (BackBeNimble.com)
Very friendly owner and am American Company. I recommend Back be Nimble. Very reputable business
The functionality was fine, I found what i was looking for and seemed to be a good price. But since you asked, I would strongly recommend a website and possible brand redesign. The website looks a bit dated, which can degrade customer confidence. This suggestion is coming from my prior career in technology for both AOL and Dell, where I worked as a graphic designer, web designer, art director and user experience expert.
Business response:
Yes, you are so right and we definitely agree. Back Be Nimble was actually one of the first 5 ecommerce websites in the world, we created the first shopping cart that we are still utilizing. Although our site is functional and educational as it relates to our products, it certain is "dated" looking and needs a facelift. As it stand we do have a high bounce rate as some visitors wonder if we are still active. Thanks so much for the valuable feedback. We greatly appreciate that as well as your order with us. Be Well, Dr. Brad
website is fine. there is no account to track things but it is simple like back in the day.
Business response:
Chris, we must agree that our website is simple and lacks a tracking feature. Our website was one of the first few ecommerce websites, starting in 1994 and we are still using the platform we created back then. FYI, we're working on a beautiful new rendering of the website, yet still retaining the simple functionality and detailed product information. As far as the tracking goes, the cushion you ordered shipped via USPS and you should have received an email directly from USPS.com containing the tracking info. Please accept my... read more
I found your check out process confusing. I have no idea when my product is going to arrive. My receipt shows that I ordered one gel insole but I ordered three - the total cost certainly suggests I should expect 3 insoles. Disappointed there was no discounted shipping costs for orders over $100
Business response:
When we look at your order confirmation we see that you ordered 5 pair of the woman's gel massaging insoles, yet in your comments you mention the receipt showing only "1" and you indicated that you ordered 3 of them. What your receipt shows is as follows: (Please note the Qty is 5 with the unit price being $24.50?). The Quantity of 1 above that indicated that you ordered one product of a certain size and then below that are the details showing 5 of the small(S). I understand how that may have been confusing and apologize for... read more
hard to do survey when product was just ordered
Business response:
That's certainly understandable, but that survey was simply about your experience you had while visiting the website itself. Thank so much for your order with us! Be Well, Dr. Brad
Frequently asked questions about Back Be Nimble
How is Back Be Nimble rated?
Back Be Nimble has a 4.6 star rating with 166 reviews.
When is Back Be Nimble open?
Back Be Nimble is open now. It is open 24/7.