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Baycroft Flitwick Care Home
- Assisted Living Facilities
- Flitwick
About this business
Location details
101 Ampthill Road, Flitwick, MK45 1GX, United Kingdom
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Great all round staff, very caring. Lovely home and the facilities are excellent. They are very welcoming and always make you feel comfortable when you arrive. All the staff are friendly and helpful and are always polite. Rooms have everything and more for the clients, and they even have a kids room which my kids enjoy. The kids are allowed to watch movies in the cinema, which is good.
Business response:
Thank you, Claire, for your lovely feedback and kind words. We are so pleased your children enjoy the kids room and cinema when they visit and that you always feel comfortable when you arrive.
Dad has been at Baycroft since late November. Leaving his own home was difficult for him, and the kindness, understanding and respect shown by all the staff has helped him settle in. They are such a great team who have created a welcoming and happy atmosphere for residents and their families. Dad is receiving excellent and professional care, eating lovely food and has lots of opportunities to join in with various activities and visits. We have enjoyed joining Dad for some great meals and special events too!
Business response:
Thank you so much for your kind words we really appreciate your comments, we will continue to maintain our high standards of care and I am so pleased your dad enjoys our events we put on.
Dad has resided at Baycroft in Flitwick since just before Christmas. It has obviously been hard for him to leave his own home but he needed more help and support where he could be safe. All the staff at the home; carers, nurses, domestic staff, admin, activity coordinator and the chefs, (apologies if I have left anyone out), have been so welcoming and patient and have done all they can to ensure Dad settles in and feels part of the community there. They are all so caring and have good insight into the difficulties both physi... read more
Business response:
Thank you so much for your kind words. I will ensure your lovely feedback is passed on to all the staff team. I am so pleased that your father is happy and settled here at Baycroft Flitwick and we will continue to maintain our high standards.
Excellent quality, accommodation, staff, care, facilities. Welcoming, and knowledgeable. My mother is very happy here and does not hesitate to tell us which, for her, is high praise indeed!
Business response:
Thank you for your kind words, we really appreciate your comments. I will pass on your lovely feedback to all the staff team and we will continue to maintain our excellent standards of care.
Night staff took long time to respond and he wet the bed several times which was very upsetting. Night staff were often unfriendly and impatient. Support we expected for night wasn't there. Lack of bars in shower area, perching stool in bathroom would be useful, chair provided was not suitable, Lack of support for Parkinson's issues, mobility has deteriorated badly since his stay, Brien was deregistered from our GP by Baycroft which caused problem when back home plus pharmacy for repeat meds was changed and not returned to n... read more
Business response:
Thank you for your feedback. Brian was a pleasure to have with us, and we wish you both all the best. Please be assured that all concerns raised are taken seriously and will be reviewed by management. Our team follows guidance from the Parkinson's nurse, and respite residents are registered with our GP and pharmacy to ensure timely medical support and medication. We are committed to providing the best possible care and value all feedback as an opportunity to improve. Should you wish to speak with our Home Manager Holly Wilso... read more
An excellent and well-presented care home. It is only spoilt by the quality of the food and poor presentation.
Business response:
Thank you for taking the time to leave us a review. it is a pleasure to have you living at the home and we welcome all feedback. we will look into the concerns raised. Kind regards, Corina.
The home is okay, and the staff are nice. They try their best, and the activities are good but like most care homes they don't like spending money. The one thing I cannot understand about this home is the quality of the food they feed the residents, my dogs are fed better. I've witnessed sausage rolls, hot dogs and burgers that don't even look like meat. My Nan complains about the food regularly when we visit and I'm not surprised. They charge a lot of money and provide the lowest quality food I have ever seen. School dinner... read more
Business response:
We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Regarding the deregistering of nursing care, we spoke with all the families and residents who were receiving nursing care to support them going forward. Since your grandmother does not receive nursing care, we did not feel it was necessary to have this conversation with your family. We follow guid... read more
Frequently asked questions about Baycroft Flitwick Care Home
How is Baycroft Flitwick Care Home rated?
Baycroft Flitwick Care Home has a 4.7 star rating with 117 reviews.
When is Baycroft Flitwick Care Home open?
Baycroft Flitwick Care Home is open now. It is open 24/7.