Baycroft Flitwick Care Home

4.7

Assisted Living Facilities
Flitwick

About this business

Wellness Assisted Living Facilities

Location details

101 Ampthill Road, Flitwick, MK45 1GX, United Kingdom

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4.793 reviews

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J F

5 years ago

My mother has been in Baycroft Flitwick for almost two months, after having had a short spell in hospital after which it was agreed that she would be unable to remain safely alone in her flat. As is often the case, this was a big decision for her to make together with her family, when she perceived this to be a loss of her independence. Obviously, the various regulations surrounding the current Coronavirus pandemic, greatly limiting the opportunities to visit my mother, have not helped her to settle in during this difficult ... read more

Business response:

Thank you for taking the time to complete this review, we understand it has been an extremely difficult time for our residents and their families during this pandemic. We are pleased that your mother has praise for our staff team and that our activities team have been able to continue to engage our residents with entertainment.

Chris F

5 years ago

Baycroft Flitwick is a lovely home, and we feel Mum is safe and happy there during this difficult time of covid-19. The staff are very caring, and every effort is made to make everyone feel at home. The variety of activities before covid-19 brightened Mum's day and even through the crisis, staff have found ways of entertaining residents. Mum has a lovely room overlooking the garden which she really enjoys.

Business response:

Thank you so much for taking the time to complete a review, we really do appreciate your lovely feedback. I will make sure I pass on your wonderful feedback to the staff team.

W S

5 years ago

My mother is being extremely well cared for at Baycroft Flitwick. The staff are wonderful and continue to look after all the residents. They organise very good activities like going to the in-house cinema and art classes. Thanks to the staff, I am able to keep in touch with my mother through FaceTime during this crisis, which is very reassuring. I am very happy to recommend Baycroft.

Business response:

Thank you for your lovely words; I am so glad your mother is enjoying our range of activities we offer. I will ensure I pass on your kind feedback to the staff team.

Diane P

5 years ago

Mum moved into Baycroft in the middle of COVID-19, not an ideal situation but the support and care of all staff has been outstanding, a big thank you. Accommodation and facilities have really helped keep Mum safe and settled in her new surroundings.

Business response:

Thank you so much for your lovely words; we really do appreciate it. I am so pleased that your mother has settled in well, and we will continue to provide outstanding care to our residents.

Denise R

5 years ago

Baycroft Flitwick is an exceptional home. It is exactly that - a "home from home" residence, with a warm and welcoming family environment. The property and individual rooms are spacious, well designed and have every comfort required. Beautifully presented and maintained, with lovely gardens and outside living space. The catering staff provide excellent meals, and all residents personal needs and requirements are met. Facilities and enrichment activities for residents are excellent, and all nursing and administration staff ar... read more

Business response:

Thank you so much for taking the time to complete a review, we really appreciate your lovely comments. I am so pleased you feel Baycroft Flitwick is a "home from home" and I will pass on your wonderful feedback to the staff team.

Claire D

5 years ago

Great all round staff, very caring. Lovely home and the facilities are excellent. They are very welcoming and always make you feel comfortable when you arrive. All the staff are friendly and helpful and are always polite. Rooms have everything and more for the clients, and they even have a kids room which my kids enjoy. The kids are allowed to watch movies in the cinema, which is good.

Business response:

Thank you, Claire, for your lovely feedback and kind words. We are so pleased your children enjoy the kids room and cinema when they visit and that you always feel comfortable when you arrive.

Jackie W

5 years ago

Dad has been at Baycroft since late November. Leaving his own home was difficult for him, and the kindness, understanding and respect shown by all the staff has helped him settle in. They are such a great team who have created a welcoming and happy atmosphere for residents and their families. Dad is receiving excellent and professional care, eating lovely food and has lots of opportunities to join in with various activities and visits. We have enjoyed joining Dad for some great meals and special events too!

Business response:

Thank you so much for your kind words we really appreciate your comments, we will continue to maintain our high standards of care and I am so pleased your dad enjoys our events we put on.

Clare L

5 years ago

Dad has resided at Baycroft in Flitwick since just before Christmas. It has obviously been hard for him to leave his own home but he needed more help and support where he could be safe. All the staff at the home; carers, nurses, domestic staff, admin, activity coordinator and the chefs, (apologies if I have left anyone out), have been so welcoming and patient and have done all they can to ensure Dad settles in and feels part of the community there. They are all so caring and have good insight into the difficulties both physi... read more

Business response:

Thank you so much for your kind words. I will ensure your lovely feedback is passed on to all the staff team. I am so pleased that your father is happy and settled here at Baycroft Flitwick and we will continue to maintain our high standards.

M S

5 years ago

Excellent quality, accommodation, staff, care, facilities. Welcoming, and knowledgeable. My mother is very happy here and does not hesitate to tell us which, for her, is high praise indeed!

Business response:

Thank you for your kind words, we really appreciate your comments. I will pass on your lovely feedback to all the staff team and we will continue to maintain our excellent standards of care.