Baycroft Flitwick Care Home

4.7

Assisted Living Facilities
Flitwick

About this business

Wellness Assisted Living Facilities

Location details

101 Ampthill Road, Flitwick, MK45 1GX, United Kingdom

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4.7117 reviews

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Wendy T

6 years ago

Baycroft is a beautiful building, filled with beautiful staff who go above and beyond to make a difference in the lives of their residents. My mother has advanced dementia and during the lockdown, the team at Baycroft Flitwick has done everything possible to keep her safe and maintain her quality of life. It has been a comfort to her family, knowing that they are providing her with the highest quality care.

Business response:

Thank you for taking the time to complete this review, we really appreciate your comments. I will pass on your wonderful feedback to all the staff team and we will continue to maintain the highest standard of quality care and support.

Julie B

6 years ago

My mum has been a resident at Baycroft Flitwick since October 2019. The standard of care, both physically, mentally and emotionally is 100%. Baycroft was already fabulous, but when Covid struck they went up a gear ensuring the best possible care both for residents and for families remotely. My mum has advanced dementia and now relies upon staff for everything. She is looked after with love by all the staff.

Business response:

Thank you so much for taking the time to complete this review, what lovely kind words. We will continue to maintain our excellent standards of care and I will pass on your lovely feedback to the staff team.

Nick B

6 years ago

Mum moved into Baycroft at the beginning of 2020 when it became clear that she could no longer live safely in her own home. She is very well looked after by the dedicated team of carers, nurses and catering staff at Baycroft and has enjoyed the range of activities and entertainment put on by the home. Since the start of lockdown, the emphasis has moved more on to ensuring residents and staff stay safe, and I have been reassured and impressed by Baycroft's commitment to keeping Mum and others safe. At the same time, they have... read more

Business response:

Thank you for your lovely feedback, we really do appreciate it. I will ensure I pass this onto the staff team and we will continue to maintain our high stands of care and support.

Claire B

6 years ago

My nan has been at Baycroft, Flitwick for the past few months, and I only have positive things to say; the staff are lovely, the building, room and decor are very homely. My children love going to visit as they love the playroom, cinema, the free cafe and Nans room. We are so lucky Nan moved in just before lockdown, and they have kept her safe for the duration. The activity coordinator is great, with regular contact and photos of what Nan has been up to. Thank you all; for caring for her so well.

Business response:

Thank you so much for your lovely words, we really do appreciate your comments. It's great to receive such positive feedback and I will ensure I pass this on to all the staff team.

J F

6 years ago

My mother has been in Baycroft Flitwick for almost two months, after having had a short spell in hospital after which it was agreed that she would be unable to remain safely alone in her flat. As is often the case, this was a big decision for her to make together with her family, when she perceived this to be a loss of her independence. Obviously, the various regulations surrounding the current Coronavirus pandemic, greatly limiting the opportunities to visit my mother, have not helped her to settle in during this difficult ... read more

Business response:

Thank you for taking the time to complete this review, we understand it has been an extremely difficult time for our residents and their families during this pandemic. We are pleased that your mother has praise for our staff team and that our activities team have been able to continue to engage our residents with entertainment.

Chris F

6 years ago

Baycroft Flitwick is a lovely home, and we feel Mum is safe and happy there during this difficult time of covid-19. The staff are very caring, and every effort is made to make everyone feel at home. The variety of activities before covid-19 brightened Mum's day and even through the crisis, staff have found ways of entertaining residents. Mum has a lovely room overlooking the garden which she really enjoys.

Business response:

Thank you so much for taking the time to complete a review, we really do appreciate your lovely feedback. I will make sure I pass on your wonderful feedback to the staff team.

W S

6 years ago

My mother is being extremely well cared for at Baycroft Flitwick. The staff are wonderful and continue to look after all the residents. They organise very good activities like going to the in-house cinema and art classes. Thanks to the staff, I am able to keep in touch with my mother through FaceTime during this crisis, which is very reassuring. I am very happy to recommend Baycroft.

Business response:

Thank you for your lovely words; I am so glad your mother is enjoying our range of activities we offer. I will ensure I pass on your kind feedback to the staff team.

Diane P

6 years ago

Mum moved into Baycroft in the middle of COVID-19, not an ideal situation but the support and care of all staff has been outstanding, a big thank you. Accommodation and facilities have really helped keep Mum safe and settled in her new surroundings.

Business response:

Thank you so much for your lovely words; we really do appreciate it. I am so pleased that your mother has settled in well, and we will continue to provide outstanding care to our residents.

Denise R

6 years ago

Baycroft Flitwick is an exceptional home. It is exactly that - a "home from home" residence, with a warm and welcoming family environment. The property and individual rooms are spacious, well designed and have every comfort required. Beautifully presented and maintained, with lovely gardens and outside living space. The catering staff provide excellent meals, and all residents personal needs and requirements are met. Facilities and enrichment activities for residents are excellent, and all nursing and administration staff ar... read more

Business response:

Thank you so much for taking the time to complete a review, we really appreciate your lovely comments. I am so pleased you feel Baycroft Flitwick is a "home from home" and I will pass on your wonderful feedback to the staff team.