This profile has been claimed by the business owner or representative.
101 Ampthill Road, Flitwick, MK45 1GX, United Kingdom
Get directionsMy Mum has been a resident for nearly 2 years. The staff are so supportive and have ensured that they keep up with her changing needs and they always keep her as comfortable as possible. I am always welcomed (as I visit as an essential visitor wearing full PPE) and the staff have made sure that they have facilitated these are hugely important to my Mum and her mental health. Thank you.
Business response:
Thank you for taking the time to complete this review and thank you for your kind words we really appreciate it. We are happy that you are pleased with the care and support your mother is receiving and I will pass on your lovely feedback to the staff team.
My parent has been living in Baycroft since October year. Baycroft has far exceeded all my expectations and previous assumptions about what to expect from a care home. My parent is very happy and well cared for there.
Business response:
Thank you for taking the time to complete this review, we are pleased that you are happy with the care and support your loved one is receiving.
Moved mum into Baycroft a couple of months ago, she spent two weeks in isolation at first due to the pandemic. The staff have been very caring and professional in helping us through this transitional period of settling mum into her new home. The accommodation is all new and is surrounded by a nice outlook and gardens. The staff have kept us informed of mum’s progress and her interaction in joining in with activities organised by the activity coordinators and arranging window visits, which reassured us that she is getting the... read more
Business response:
Thank you for taking the time to complete this review; we really appreciate your comments. We will continue to maintain our high standards of care and support, and I will pass on your lovely feedback to the staff team.
Mum moved into Baycroft Flitwick a month ago and initially spent a couple of weeks in the isolation wing. Naturally, she was quite confused and anxious having moved from all that had been familiar but the staff were very calming and encouraging and it was reassuring from a family point of view to be able to chat to her during window visits. After two weeks, Mum moved out of isolation and seems to have settled in well, enjoying interaction and activities with the other residents. The individual and communal accommodation is v... read more
Business response:
Thank you so much for taking the time to complete this review, we really do appreciate your kind words. I will ensure I pass on your lovely feedback to the staff team and we will continue to maintain our excellent standards of care and support.
Baycroft Flitwick is a nursing care home with excellent accommodation and facilities. My wife has Parkinson's disease with dementia - moving to Baycroft just prior to the COVID-19 lockdown being implemented. Following a difficult transition period, my wife now appears to be settled and content. This I believe is due to the caring staff, all of whom I have encountered, show compassion and empathy towards my wife/residents. My wife, once withdrawn, will now engage with residents and staff, and indeed, will now participate in c... read more
Business response:
Thank you for your lovely comments, we really do appreciate it. I am so pleased that your wife is settled and content with us, and I will pass on your great feedback to all the staff team.
Baycroft is a beautiful building, filled with beautiful staff who go above and beyond to make a difference in the lives of their residents. My mother has advanced dementia and during the lockdown, the team at Baycroft Flitwick has done everything possible to keep her safe and maintain her quality of life. It has been a comfort to her family, knowing that they are providing her with the highest quality care.
Business response:
Thank you for taking the time to complete this review, we really appreciate your comments. I will pass on your wonderful feedback to all the staff team and we will continue to maintain the highest standard of quality care and support.
My mum has been a resident at Baycroft Flitwick since October 2019. The standard of care, both physically, mentally and emotionally is 100%. Baycroft was already fabulous, but when Covid struck they went up a gear ensuring the best possible care both for residents and for families remotely. My mum has advanced dementia and now relies upon staff for everything. She is looked after with love by all the staff.
Business response:
Thank you so much for taking the time to complete this review, what lovely kind words. We will continue to maintain our excellent standards of care and I will pass on your lovely feedback to the staff team.
Mum moved into Baycroft at the beginning of 2020 when it became clear that she could no longer live safely in her own home. She is very well looked after by the dedicated team of carers, nurses and catering staff at Baycroft and has enjoyed the range of activities and entertainment put on by the home. Since the start of lockdown, the emphasis has moved more on to ensuring residents and staff stay safe, and I have been reassured and impressed by Baycroft's commitment to keeping Mum and others safe. At the same time, they have... read more
Business response:
Thank you for your lovely feedback, we really do appreciate it. I will ensure I pass this onto the staff team and we will continue to maintain our high stands of care and support.
My nan has been at Baycroft, Flitwick for the past few months, and I only have positive things to say; the staff are lovely, the building, room and decor are very homely. My children love going to visit as they love the playroom, cinema, the free cafe and Nans room. We are so lucky Nan moved in just before lockdown, and they have kept her safe for the duration. The activity coordinator is great, with regular contact and photos of what Nan has been up to. Thank you all; for caring for her so well.
Business response:
Thank you so much for your lovely words, we really do appreciate your comments. It's great to receive such positive feedback and I will ensure I pass this on to all the staff team.
Baycroft Flitwick Care Home has a 4.7 star rating with 93 reviews.
Baycroft Flitwick Care Home is open now. It is open 24/7.