Berlin City Lexus of Portland

Name: Berlin City Lexus of Portland
Address: 191 Riverside St. B, Portland, ME, 04103, US
Telephone: (207) 518-7148
Price range: $$
Rating: 4.9

4.9

★★

199 reviews

|Automotive|Portland, ME 04103

191 Riverside St. B, Portland, ME 04103

(207) 518-7148

https://www.berlincitylexus.com/

Auto Repair, Car Dealers, Used Car Dealers

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ABOUT BERLIN CITY LEXUS OF PORTLAND ME Isn’t it time you treated yourself to the car of your dreams? Why wait any longer to drive home the gorgeous new or used Lexus car or SUV you’ve always wanted? The time to buy is now, and the place to buy is Berlin City Lexus of Portland ME, Maine. Not only do we take good care of our Portland folks, we serve the surrounding communities of Falmouth, South Portland, Bangor, Brunswick, Kennebunk, Augusta, Scarborough, Lewiston and Auburn, Maine. Folks in the Pine Tree State don’t have to travel far to find a stunning new or used Lexus at an affordable price. While a new Lexus may not fit nicely within everyone’s budget, you’ll be amazed at the prices on

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4.9

★★

199 reviews

5★163

4★7

3★3

2★0

1★0

26 reviews have no rating

91 Reviews5.0Facebook
56 Reviews4.9Google
29 Reviews4.9DealerRater
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Reviews(143)

Google Reviews(56)

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Samantha15 on Edmunds

★★

3 years ago

Outstanding customer service !! My husband and I had the distinct pleasure of doing business with the amazing people of Berlin City Lexus. I had done a lot of research prior to going and spoke with John Talamelli over the phone. As soon as we arrived, he was genuine and sincere, asking if wed like some food from their cookout, drinks, etc. Once we were comfortable and after chatting for a while about our professions, where we were from, and sports, he let us know that his main goal was for us to have a great experience and hopefully leave with the right car for us. He would reiterate how that didnt mean an expensive vehicle, but one that we liked, one that was reliable, and one that fit our budget. I had brought a folder of ~10 potential Toyota vehicles. He went next door to confirm their availability, and discovered that most were Toyota certified, so he could unfortunately not help us. He didnt try to push us into a non-certified vehicle just to make a sale, but rather went over and found an employee at Toyota whom he really trusted to take care of us, Tucker Murch. Tucker helped us find the perfect vehicle. After an unfortunate experience with a financial manager, we walked out confused, frustrated, and a little shocked. John came out to congratulate us since he saw our plates being taken off our trade-in. He could sense that something was wrong, and asked if we wanted to talk about it. He listened to what happened, and shook his head in awe. John asked if we had time and wanted to go over our paperwork together and he would explain anything and everything, and invited us inside. He was extremely sincere and continually apologized for our experience and really wanted to make sure we left with a firm understanding of what we had bought and signed. He explained it in a very clear way, that for most people, other than purchasing a house, purchasing a vehicle is the largest expense of ones life and it needs to be a great experience. Once inside, he noticed the General Sales Manager, Dan Kahn was in his office, explained what was going on, and Dan dropped what he was doing and invited us in. Moral of the story, even though we were directly working with John, he went above and beyond and took time out of his busy day to make sure we left completely satisfied and understood every part of our purchase. Although it was not his fault, he continually apologized and acted as though it was, and sincerely wanted to help. That brings us to Dan Kahn. Dan invited us into his office and asked us to explain what had happened. We told him everything, and was visibly upset for us. He promised to go through everything with us, line by line, to be sure we knew exactly what was in our paperwork. He went through our folder, and immediately noticed a few mistakes. He excused himself a few times to walk back and forth between Lexus and Toyota to speak face to face with management on the other side and reprint new paperwork. Dan then did EXACTLY what he said he would do, and went line by line, answering every single question we had. At one point, he even was in contact with the institution in which we would finance through to be sure of the approved amounts and interest rates. He, just like John, repeatedly apologized for what had happened, and took everything extremely personal as if it happened to him. Dan took a lot of his personal time to sit down and change our entire experience. Because of the outstanding service we had just received and our new understanding of our purchase, my husband and I left the way we thought we would in the first place, extremely happy and proud of our new car.

Bill on Cargurus

★★

3 years ago

We visited Berlin City Lexus of Portland and test drove the 2015 Cadillac CTS 2.0T AWD. Courtney, our sales person, was all you could ask for in a car sales representative. She was very helpful, answered all our questions, handed us the keys and told us to see how we liked the car. Unfortunately, the Cadillac was not nearly as comfortable as a Lincoln of similar size, age, mileage and price, which we bought two days later.

Business Response:

Thank you for the 5 star review. We are glad you enjoyed your Lexus Plus experience and that you enjoyed working with Courtney. Congratulations on your new vehicle!

Tom on Cargurus

★★

3 years ago

Very quick to respond. Communication back and forth was seamless. It took me awhile to make my decision and the vehicle was rightly sold. No fault of Berlin City. Very good process.

Business Response:

Thank you for your review. We're glad you enjoyed your Lexus Plus experience. My name is Daniel Kahn and I am the General Sales Manager for Berlin City Lexus. Please call or email me if you'd like me to find you a specific vehicle. dkahn@berlincity.com or my cell 2076533223.

Jackie Dyer Cloutier on Facebook

★★

3 years ago

Olek on Cargurus

★★

3 years ago

Very responsive and willing to answer all of my questions.

Business Response:

Thank you Olek for taking the time to leave a review. We appreciate it and are glad you've had a great experience with us. You'll be enjoying your new car any day now! :)DK

Taylor Masters on Facebook

★★

3 years ago

Love my new car! Definitely a tough process being out of State but John made it as easy as he could. The women who delivered were so awesome. Very pleased.

Business Response:

Thank you for the review. We will pass this on to John and our drivers. We’re delighted to know you enjoyed your experience. Congratulations!

Phillip on Cargurus

★★

3 years ago

The dealership replied quickly to my inquiry and answered all questions I had for them about the vehicle to my satisfaction. Very pleasant to talk with.

Business Response:

Thank you for your review. We are glad you had a great experience! DK

Alan L Ramsdell on Facebook

★★

3 years ago

Business Response:

Hello Mr. Ramsdell, Thank you for sharing your rating of us. We appreciate it!

Heidi Flint on Facebook

★★

3 years ago

Business Response:

Thank you for taking the time to leave a review. We’re glad to know you had an amazing experience. DK