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Berlin City Lexus of Portland
- Automotive
- Portland, ME
About this business
Location details
191 Riverside St. B, Portland, ME, 04103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I’ve tried doing business 2-3 times. Always quoted $10-15k less than everywhere else on my trades. Sometimes it’s hard to get a call back
My NX300 was purchased in June, we had an issue with the middle seat belt in the rear at the end of August. We were told the part would be ordered and someone would call to schedule an appointment once it arrived. with everything going on in the world we weren't too concerned with a long wait. However come November we decided to call to check on it. After getting shuffled around a bit we ended up with the parts dept who said the part sat there for a while but was then sent back. It would have to be reordered. My husband was... read more
To those who are thinking about buying a Lexus, I hope my story will make you think twice before making your decision. I bought my car brand new 2018 RX 350 and signed up for the extended 8 year warranty plan. I worked as a frontline healthcare worker outside of Portland, I had a contract in Maine. I was merging onto the freeway, going the freeway speed. I had to slam hard on my brakes due to a car in front of me going under the speed limit. My airbags deployed on both sides of my car, didn’t hit a thing. I had my car tow... read more
RecommendedIf you're going to buy a car, be sure to buy it from Erin! She made my first car-buying experience smooth and painless, but more importantly she's a joy to work with. She wasn't just trustworthy and patient; she was kind, fun, and personable. I plan to hold onto my new dream car for as long as possible, but the minute I'm ready for my next, Erin will be the one I call.
RecommendedHad my car worked on yesterday at Berlin City Honda. Great job and friendly service!!!!!!!
RecommendedId recommend a lexus, but not from this place. The sales guys will really blind you with all the talk, what do you expect that’s how they make a living just don’t buy into their bs. Now that I’ve owned my Lexus and dealt with this dealership the past couple years I will never be going back. They are the worst service possible. From charging you and not actually fixing the problem to creating new issues and then telling you they can’t look at it for 2-3 weeks. Don’t let the sales department fool you, the shop and service sche... read more
I’ve owned and driven only Lexus since 2003, and all of our vehicles have been serviced through this dealership. I believe in loyalty to the brand and to the dealership. I’ve seen staff turnover including the Service Manager, and it’s never impacted the quality of the service I received until today. I’m beyond disappointed with the service I received, the time I wasted in the Toyota waiting area, and the way the Service Manager spoke with me despite the dealerships mistake in the way the service was booked. I understand staf... read more
Business response:
Hello Ms. Bergeron, Thank you for reaching out to us. We sincerely apologize for your recent experience with us. We realize a loaner is important for service and apologize we did not have one available for you. As you know from prior visits, this is not the type of experience you should expect from us and apologize that we could not deliver a great experience this time. We would like to know more about your experience so we can address your concerns and make sure this does not happen again. Please reach out to me at you... read more
Horrible service department. My car was recently there nearly six weeks for an issue with the navigation unit. To be fair, some of the wait time was for parts, but the car often sat for nearly a week when all required parts were in--just waiting for a technician to be assigned to work on it. The icing on the cake was to get the car back filthy inside, with two minor parts missing and the floor air vent not properly re-installed. One would think a Lexus dealership would take the time and have the attention to detail to give t... read more
Business response:
Hello Michael. I read your comments and apologize for the experience you had. My name is Dan Kahn and I am the General Sales Manager for Berlin City Lexus. I would like to discuss this with you to learn from this experience and see what I may be able to do to turn this around for you. My email is dkahn@berlincity.com and my cell is 207.653.3223. Thank you.
Would prefer to pick zero. Had a terrible experience recently with service desk assoc, service mgr, sales mgr and salesman all involved and I left there very upset as they all knew and I never heard from anyone after the disastrous appointment. If they cared about their clients they would have reached out.
Business response:
Good morning Michelle. We apologize about the experience you had. My name is Daniel Kahn and I am the General Sales Manager at Berlin City Lexus. I would like discuss your experience and do my best to resolve any concerns you may have. My cell is 2076533223 and my email is dkahn@berlincity.com. Thank you.
Frequently asked questions about Berlin City Lexus of Portland
How is Berlin City Lexus of Portland rated?
Berlin City Lexus of Portland has a 4.4 star rating with 281 reviews.
When is Berlin City Lexus of Portland open?
Berlin City Lexus of Portland is closed now. It will open at 9:00 a.m.