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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The representative who helped me was extremely knowledgeable and assertive. The Instagram feature seemed to be giving us kickback and it took about 45-60 minutes to resolve. I think the team needs to add more instruction on integrating Instagram.
Response is always very knowledgable, courteous, and prompt!
Thank you Don and Divya!
Fast and efficient. Side note, you may want to adjust the last question on this survey that asks about using the help center. I often submit requests to support that I know the help center doesn't assist with, yet I am forced to select how well it supported me. Maybe give the option to select n/a or add "(Leave blank, if you did not use the help center)" to the end of the statement. As an example, I had reviews manually removed from the BE platform because they were removed from the review platform (i.e. Google, Yelp). I... read more
I talk to the teams quite a bit and they are always great. Thanks for your support.
THANK YOU BE TEAM!
Rishi has done a great job of helping us understand the Birdeye tools and implement them as appropriate for our business. He has great mastery of the platform and pulls in resources such as an API expert when needed. His customer service has been excellent and I highly recommend him. The only opportunity area I can think of is to build his knowledge of HIPAA requirements as it relates to the utilization of the platform. This has not been an issue at all for our implementation just a suggestion for further growth. Overall, Ri... read more
Thank you X100
Nidhi was excellent as always. Answered all questions and solved my problem. This is a suggestion for the developers- Please figure out a way to stop sending review requests to patients who have already clicked on the link and responded. You can somehow put a code or snippet/rule in your algorithm or code and rule out those contacts who have responded. This way they won't be bombarded with reviews every time they check out. Or you could take it a step further, and if they responded with a Google review, thank them for the G... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,544 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.