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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The representative who helped me was extremely knowledgeable and assertive. The Instagram feature seemed to be giving us kickback and it took about 45-60 minutes to resolve. I think the team needs to add more instruction on integrating Instagram.
Response is always very knowledgable, courteous, and prompt!
Thank you Don and Divya!
Fast and efficient. Side note, you may want to adjust the last question on this survey that asks about using the help center. I often submit requests to support that I know the help center doesn't assist with, yet I am forced to select how well it supported me. Maybe give the option to select n/a or add "(Leave blank, if you did not use the help center)" to the end of the statement. As an example, I had reviews manually removed from the BE platform because they were removed from the review platform (i.e. Google, Yelp). I... read more
I talk to the teams quite a bit and they are always great. Thanks for your support.
THANK YOU BE TEAM!
Ajay has been very helpful every time we have spoken. Good customer service.
Thank you!
Nidhi was excellent as always. Answered all questions and solved my problem. This is a suggestion for the developers- Please figure out a way to stop sending review requests to patients who have already clicked on the link and responded. You can somehow put a code or snippet/rule in your algorithm or code and rule out those contacts who have responded. This way they won't be bombarded with reviews every time they check out. Or you could take it a step further, and if they responded with a Google review, thank them for the G... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,497 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 8:00 a.m.