BirdEye
BIRDEYE FOR BUSINESSES
This profile is powered by BirdEye. Over 60,000 businesses use BirdEye everyday to get more reviews and manage all customer feedback. BirdEye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about BirdEye
- 1815 Reviews5.0Google
- 888 Reviews4.8G2 Crowd
- 714 Reviews5.0BirdEye
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5 results available.
Recommended
Hanneke V. on BirdEye
4 years ago
11/30/2016, 02:38 AM
Jonathan, in sales, was wonderful. He showed me how to navigate through our BirdEye account online to see different reports and how we are doing. He was very knowledgeable, friendly and helpful. Thank you, Jonathan, for taking us to the next step in using our BirdEye account.
Briana N. on G2 Crowd
4 years ago
11/18/2016, 03:57 AM
"#1 Choice for Large Enterprise Customers"
What do you like best?
The product support and consistent product innovations from BirdEye are exceptional! Having worked with several members of the team in managing our Enterprise account, I can say that BirdEye provides a personal touch in their customer service. My vocal suggestions and requests have been met with high responsiveness and nearly immediate improvements. As a result, the BirdEye dashboard is now fully customized to our company's needs and my personal preferences. The level of support BirdEye provides for reporting, integrations, and solutions is impressive and constantly evolving.
What do you dislike?
Due to the many upgrades and changes to our sources, products, and the user interface, there were some glitches that had to be worked out for some time. Their team has been working hard to iron these out and now the user experience is exceptional. I can browse seamlessly through the various reporting tabs and gain deeper insights at their latest launch of the new Insights tab. The logic behind our product hierarchy and set up in BirdEye was well-executed thanks to the B.E. team.
Recommendations to others considering the product:
#1 choice for large enterprise customers. Birdeye is customizable and designed for high level management of various locations or products. Monitor reviews, analyze performance and customer sentiment, increase and promote positive reviews. Simple and easy to use. Highly recommend this product and company.
What problems are you solving with the product? What benefits have you realized?
Real-time listening to the voice of the customer, fast response times to positive and negative reviews online, internal reporting within our organization to drive product/process innovations. In the future: review solicitations at various company touch points, employee mobilization, and review integration on our websites, all with the help of the BirdEye tool and their top-notch customer support.
Joey on BirdEye
4 years ago
11/10/2016, 07:34 AM
Very thorough, and look forward to a long partnership.
Travis on BirdEye
4 years ago
11/08/2016, 02:08 AM
Very prompt with quote and features. Looking forward to more!
Adrian on BirdEye
4 years ago
11/07/2016, 03:48 AM
great customer service fast time response accurate guidelines very easy to understand highly recommended to be part of your business