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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been working with support on a number of issues related to the product and one issue that relates to just one account. Everyone has been extremely helpful, however Ellen has been a standout. Her follow-up is what I expect from a professional company, and the same attention to detail that I afford my own clients.
nothing, he was very helpful
The customer support rep demonstrated complete knowledge to address the question that I presented. He communicated the answer clearly, and made sure that I understood, and could reference the answer again in the help section if I needed a refresher.
We here at Blue Raven are new to BirdEye. I've been asking a lot of questions and everyone has been incredibly kind and helpful. My experience working with everyone on every question has been 10/10.
I just want to thank the individuals that helped me. They were patient and willing to work with me.
Support team is great. Functionality is lacking that we can't layer filters to help sort contacts or duplicate / see who was contacted in previous campaigns. In my example I needed to resend a text campaign to contacts that I originally texted last week. I couldn't duplicate the old campaign, and I couldn't sort out the list by 2 layers (awaiting contact review plus campaign tag)
Always a pleasure - staff exceeds daily!
Very knowledgeable, walked me through the necessary steps to reconnect with Facebook. Was excellent at fact finding and follow through person. He called me today and asked me if now was a good time to respect my time at the office. I would highly recommend Birdeye!
Great Advice and easy explanation to all my questions. Thank you for all your help
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,480 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Monday at 9:00 a.m.