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Birdeye

4.9

About this business

Birdeye helps businesses grow through happy customers. Over 60,000 businesses use Birdeye everyday to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Using the Birdeye platform - AI, messaging, automation tools - businesses are delivering great customer experiences to 100M+ people. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon... read more

Location details

2479 Bayshore Rd, Suite #175, Palo Alto, CA, 94303, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m. 7:00 p.m. to 9:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.94,831 reviews
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Eric R.'s profile image
Eric R. 
on Birdeye

6 years ago

Akhilesh assisted me promptly, efficiently and solved my issue in a nick of time. I did not expect the situation to be resolved that quickly. I am glad I contacted you guys because this is a tool I use to perform at work, and I needed it badly. Thank you so much 

Justin G.'s profile image
Justin G. 
on Birdeye

6 years ago

The tech was tremendously helpful and had immediate answers for all of my concerns. 

Amy C.'s profile image
Amy C. 
on Birdeye

6 years ago

It is very nice to learn a new program with courteous communication- I appreciate the simplicity of the service and the knowledge of the support team 

Ryan H.'s profile image
Ryan H. 
on Birdeye

6 years ago

The support I received was immediate and very helpful. They answered my question and actually went above and beyond to help take care of me. 

Kaaren S.'s profile image
Kaaren S. 
on Birdeye

6 years ago

You went above and beyond and tested and followed up, didn't just assume. 

J. M.'s profile image
J. M. 
on Birdeye

6 years ago

I had a hard time understanding him and he wouldn't fully listen to me when we were initially setting up my login 

Eric L.'s profile image
Eric L. 
on Birdeye

6 years ago

The representative was helpful in confirming that no follow up SMS text messages are sent to contacts. 

Todd M.'s profile image
Todd M. 
on Birdeye

6 years ago

very responsive and helpful with my "newbie" questions 

Cindy C.'s profile image
Cindy C. 
on Birdeye

6 years ago

Tech support was very patient and helpful 

Frequently asked questions about Birdeye

How is Birdeye rated?

Birdeye has a 4.9 star rating with 4,831 reviews. 

When is Birdeye open?

Birdeye is open now. It will close at 6:00 p.m.