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Birdeye
- Reputation Management
- Palo Alto, CA
About this business
Birdeye helps businesses grow through happy customers. Over 60,000 businesses use Birdeye everyday to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Using the Birdeye platform - AI, messaging, automation tools - businesses are delivering great customer experiences to 100M+ people. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon... read more
Location details
2479 Bayshore Rd, Suite #175, Palo Alto, CA, 94303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. 7:00 p.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
The phone connection was good, I could hear the conversation clearly.
Really positive experience, Jacqueline was really professional and knowledgeable, she made it really easy to understand for me.
Babette explained step by step and she gave easy to follow directions. She answered my questions and walked me through important steps. Babette followed up with a immediate email with a recap and reminder of items I need to send her. I appreciate her guidance and help.
Love that you guys pick up the phone when I call, and seem to always help. That makes a big difference.
customer support was very good. The fact that I had to call to report missing videos was rather irritating. The videos have always come regularly and if I hadn't called I still wouldn't have gotten them.
They were very quick to respond and extremely helpful! I will definitely use again if i have any quick questions
Spoke with Ellen about encouraging patients to write comments for us (reviews) using your request platform. We tried one to our receptionist and honestly did not like some of the phrasing you employ, and that those patients without a gmail will be stuck...no other options explained. Can you help?
Have sales team explain more about the call. A little more info might save time. Because I was not aware it would be an IT job.(maybe not for everyone) I was told about a quick call to set up. I thought it would be Q&A. But my call had to be reset so I could contact my IT guy. My rep was very helpful, patient & kind on all issues. Once the 2 of them got together all was great. Thanks
Responsive and positive attitude. Felt like I was in good hands.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 4,831 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.