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Bluebird Care Basingstoke, Newbury & Hook
- Home Health Care
- Newbury
About this business
Location details
17, Plantagenet House, Kingsclere Park, Basingstoke, Kingsclere, Newbury, RG20 4SW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When the care first started it was excellent - we were advised that carers were salaried and therefore we would always have the same three carers except for holidays and sickness. This was perfect as my father had dementia and my mother had anxiety. The continuity was just what was required and both parents developed relationships with the carers. Unfortunately, this did not continue and suddenly it was a different carer every time. This distressed both parents and instead of lighting my load made more work for me. The servi... read more
Business response:
Thank you for completing a review. We take feedback seriously and use it to improve the quality of care that we deliver. You were kind enough to provide a glowing compliment about our service previously which reflected your positive experience. We are sorry that we were not able to maintain this. We have reviewed the service we provided to you; 194 visits, of which 169 (87%) by 4 key care staff. The remaining 25 were delivered by 8 others. This number is higher than we would like and reflects the challenges we had in the spr... read more
Frequently asked questions about Bluebird Care Basingstoke, Newbury & Hook
How is Bluebird Care Basingstoke, Newbury & Hook rated?
Bluebird Care Basingstoke, Newbury & Hook has a 4.7 star rating with 121 reviews.
When is Bluebird Care Basingstoke, Newbury & Hook open?
Bluebird Care Basingstoke, Newbury & Hook is closed now. It will open at 8:30 a.m.