This profile has been claimed by the business owner or representative.
Bluebird Care Basingstoke, Newbury & Hook
- Home Health Care
- Newbury
About this business
Location details
17, Plantagenet House, Kingsclere Park, Basingstoke, Kingsclere, Newbury, RG20 4SW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are very happy with the care that my husband receives. The carers are all well trained and professional. They are friendly and polite and very caring. My husband always enjoys a good conversation with them as this brightens up his day. During lockdown, when we couldn’t see anyone it was lovely to have a carer coming in each morning for my husband to talk to.
I have found Bluebird to be quite exceptional in the quality of the care that they offer. They really care for and look after the client. Nothing is too much trouble. The management is very responsive and always sympathetic and understanding of the client's needs 24hrs a day throughout the year.
The team try to meet the family's requirements to be the best of their ability. Regular visits are made by Bluebird to the house to ensure a smooth transition has been made, and all parties are happy with the situation.
My dad has been having Bluebird Care for over 5-years. Carers are always competent and professional. My dad enjoys seeing them daily. The office staff are easy to deal with and always sort out any problems quickly and efficiently.
This is the first time we have used a care provider and are currently on the minimum package - one 30 minute call per day. Mum has settled very well with the visits and is getting to know members of the team - it helps to see some regular faces each week. Carers are punctual, professional and friendly. Likewise, office staff have been available and helpful when we have had any questions regarding the service. The app is a really useful tool to keep track of visits and any relevant comments.
You have been very kind and helpful to my mother. Issues have been sorted out quickly with understanding.
As with any organisation, there is a variation in the input of the person attending. The female staff are good but the male staff are not very domesticated. Unfortunately, I have a predominance of the latter so far this year.
Business response:
It is wonderful to hear that you are happy with the standards of care that our female care staff provide. We are always delighted to receive feedback on things you think we can improve, and we will certainly be looking at the point you raise. Thank you for taking the time to complete this review; it is much appreciated. Any further issues, please do not hesitate to contact us.
All carers are extremely professional in their care of me, enabling me to remain in my own home. The only negative is that carers are often not given enough travel time between calls. This can affect my two up calls, where one person arrives but has to wait for the second carer to arrive.
Business response:
Thank you for taking the time to complete this review for our home care service. It is great to hear that you find our care assistants extremely professional which is helping you to remain in your own home. Thank you for raising the issue about travel time for double up visits. We always strive to provide the best service possible and we will be in contact with you to see how we can continue to improve this part of the service.
The management and staff of Bluebird Care all display a very caring and courteous manner, whilst exhibiting a professional attitude. They have been particularly efficient during the COVID-19 pandemic, keeping us informed of the latest developments and adhering to those guidelines, especially those involving clients and we thank them for this. The carers show good nursing skills and their timing is pretty good as well! We continue to be grateful to them for their kindness and care.
Frequently asked questions about Bluebird Care Basingstoke, Newbury & Hook
How is Bluebird Care Basingstoke, Newbury & Hook rated?
Bluebird Care Basingstoke, Newbury & Hook has a 4.8 star rating with 113 reviews.
When is Bluebird Care Basingstoke, Newbury & Hook open?
Bluebird Care Basingstoke, Newbury & Hook is closed now. It will open at 8:30 a.m.