This profile has been claimed by the business owner or representative.
Bluebird Care Basingstoke, Newbury & Hook
- Home Health Care
- Newbury
About this business
Location details
17, Plantagenet House, Kingsclere Park, Basingstoke, Kingsclere, Newbury, RG20 4SW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My nonagenarian aunt’s mobility has become increasingly compromised over the last 12 months and it is only with the support of her Bluebird carers that she has been able to remain in her home environment. As she is now housebound, my aunt relies on her carers to prepare her meals and provide support with personal hygiene; and, as a valuable side effect, the social interaction with her friendly carers is stimulating for her. As my aunt’s closest relation, but living some 60 miles away, Bluebird Care provides me with reassuran... read more
Business response:
Many thanks for your positive review, it is very much appreciated by all of the team. It has been an absolute pleasure to provide care and support for your aunt and with close communication with yourself to enable continuity, social interaction and the stimulation required. We look forward to continuing to provide care and support for your aunt.
My mother-in-law had to have care following a stay in hospital left her with limited mobility over a year ago. Unfortunately we are now at a stage where her condition means she will have to move into a care home. She has had carers from Bluebird Care during this time and they have proved invaluable in enabling her to remain at home for as long as she has. They have been friendly and professional, as well as providing her with a much needed contact. We cannot thank the staff enough for their care and compassion as well as the... read more
Business response:
Many thanks for your review, and so lovely to hear your positive feedback. Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well. It was an absolute pleasure to support you all. Thank you again for leaving us this response!
Bluebird Carers looked after my mum from April 2021 - August 2022. Their Customer Supervisor met with me initially to discuss my mum's needs and a care plan was put into action. All visits were recorded on an app, which I had access to - this I found very useful. The Care Plan was assessed at intervals to check that the support was appropriate and changed if necessary. All the Carers were helpful, understanding and sensitive to the needs and requirements of my mum. They reported any concerns and these were followed up and de... read more
Business response:
Hello Liz, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us! Thank you, and have a fantastic day!
All the carers are very good and will do whatever we ask for. They are very caring and also nice people to have around. They report anything that needs attention i.e. broken skin, bruises etc, The carers are friendly and it is good when we have the ones we have got to know well they can assess how my husband is as they know him. He also likes people he knows as it is less traumatic for him.
Business response:
Thank you for your review, it is great to hear such positive feedback we are so pleased your husband finds the care assistants friendly and that you have regular care assistants visiting.
Amazing!!! Bluebird are everything you could wish to look after you or a loved one. The Care Champion and her team are a real credit to Bluebird. They customise the service needed just for you. She got her team all PEG trained so my mum could come home from hospital and be cared for at home. This is great news, as they are now able to help more people in the community that need Support with a PEG. I appreciate everything you have done and am very grateful. Thank you x
Business response:
Thank you for your kind words. We are very pleased that you are happy with the service you have received. We are so glad we could get mum home after such a long wait in the hospital. Best Wishes Emma
We received friendly, cheerful, effective and efficient support in a very challenging situation. We felt the carer performed above and beyond his duty on every visit. The Bluebird team helped me through my situation admirably.
Business response:
Ann, thank you for your lovely review. We are very pleased that we were able to deliver the care that you required during your difficult time. Bluebird Care always strive to deliver a very high standard of care and we are very pleased that this was delivered to you. Please do not hesitate to get in touch with us if you need any further support in the future Jady.
We have had such a positive experience with Bluebird care following my mother's hip break. An amazing reliable service, they provided excellent adaptable well-motivated carers. All have been absolutely lovely. The whole team have been so pleasant and responsive to our little idiosyncrasies. I can't praise them all enough. They would be my first port of call if we needed care in the future.
Business response:
Thank you for your kind words. We are so pleased that you were happy with the care provided, and of course, if you need any help in the future, please do not hesitate to contact us.
I have had care services for the last 15-years or more. At first, I needed care, but when I came to Bluebird, I found them to be helpful and supportive as my situation changed, as it tends to do with MS. The staff are well trained and competent.
Business response:
Flick, thank you for your lovely review. It has been a pleasure supporting you over the last 15-years. We are so pleased you find the care assistants well trained and supportive.
My dealings with Bluebird have far exceeded my expectations. The staff I have dealt with are professional, knowledgeable, and clearly very caring. Also, they have made some very useful suggestions to help us. I was concerned that my mother would not be pleased about having help... in fact, she is delighted with the lovely ladies who were sent to us, and she cannot wait for the next visit... we cannot praise them enough.
Business response:
Sharon, thank you so much for your lovely review. We are so pleased your mother looks forward to visits; it's a pleasure providing ongoing care and support for her.
Frequently asked questions about Bluebird Care Basingstoke, Newbury & Hook
How is Bluebird Care Basingstoke, Newbury & Hook rated?
Bluebird Care Basingstoke, Newbury & Hook has a 4.7 star rating with 119 reviews.
When is Bluebird Care Basingstoke, Newbury & Hook open?
Bluebird Care Basingstoke, Newbury & Hook is closed now. It will open on Monday at 8:30 a.m.