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Bluebird Care Basingstoke, Newbury & Hook
- Home Health Care
- Newbury
About this business
Location details
17, Plantagenet House, Kingsclere Park, Basingstoke, Kingsclere, Newbury, RG20 4SW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had care services for the last 15-years or more. At first, I needed care, but when I came to Bluebird, I found them to be helpful and supportive as my situation changed, as it tends to do with MS. The staff are well trained and competent.
Business response:
Flick, thank you for your lovely review. It has been a pleasure supporting you over the last 15-years. We are so pleased you find the care assistants well trained and supportive.
My dealings with Bluebird have far exceeded my expectations. The staff I have dealt with are professional, knowledgeable, and clearly very caring. Also, they have made some very useful suggestions to help us. I was concerned that my mother would not be pleased about having help... in fact, she is delighted with the lovely ladies who were sent to us, and she cannot wait for the next visit... we cannot praise them enough.
Business response:
Sharon, thank you so much for your lovely review. We are so pleased your mother looks forward to visits; it's a pleasure providing ongoing care and support for her.
The carers were caring and interested in my mum, their notes on the app were very helpful and it was great to have access to them as and when we wanted. Particularly impressed with one carer who took the time to stay late after my mum had been taken to hospital so I could speak to someone face to face about how she was found - that meant so much - thank you.
Business response:
Maureen, thank you so much for your kind words. We are very pleased that you found our App very useful to keep up to date with mums care. Our care assistants always aim to support our customers and their families to the best of their abilities, we are very pleased that they did stay after mums fall to chat to you about it. We know how valuable this must have been for you.
We are very happy with the ladies who come in each evening to help Mum with her personal care. They are all kind and efficient and really care for Mum. On a couple of occasions, they have arrived early but normally they arrive within 10 minutes of their start time and have never missed a visit. I’m contacted regularly by email from the office to check that everything is ok or to ask me for more toiletries etc. Their daily visits really have given me back my evenings with my family.
Business response:
Kim, thank you so much for your lovely review and kind words. We are glad that you are kept up to date by the office team and you are happy with the care we provide to your mother. We always aim to provide the highest quality of care to all of our customers. Jady
With my father having had an operation and these strange lockdown Covid-19 times, it has been so useful to have Bluebird Care North Hampshire & West Berkshire available to check in on him after his return home from the hospital. We live one and a half hours away and were unable to provide the care required for such a prolonged post-op period. This was where Bluebird Care North Hampshire & West Berkshire came to the rescue, they were able to start his care swiftly and were highly amenable to any changes in timings or number o... read more
Business response:
Jeremy, thank you so much for your lovely review. We are very glad that you feel Bluebird Care North Hampshire & West Berkshire provided the high level of care that you required for your father when it was needed, and we were able to alleviate some of the stress that you had at the time. We wish you father and yourself all the best for the future.
It has been an extremely stressful and anxious time with all the restrictions due to Covid and not being able to visit and support my parents. My father has also been recovering from a hospital appointment which has been difficult. Thank you very much to the Bluebird office and caring staff for all their help which has been invaluable.
Business response:
Hi Heather, Thank you for your review. We agree this past year has been a stressful time for all and has been very difficult not being able to see our families. We are glad that we have been able to make this year slightly easier on you and your parents and we look forward to continuing to work closely with yourself and your parents.
I am very satisfied with the care provided.
Business response:
Many thanks for completing this review for our home care service based near Basingstoke, North Hampshire, and for your very kind words they are very much appreciated. It is a pleasure to provide ongoing care and support to you.
The rare visits that my aunt receives have been very good to date and it is reassuring for me to know she is having regular visits.
My carer is kind and courteous and willing to help in every way.
Frequently asked questions about Bluebird Care Basingstoke, Newbury & Hook
How is Bluebird Care Basingstoke, Newbury & Hook rated?
Bluebird Care Basingstoke, Newbury & Hook has a 4.7 star rating with 121 reviews.
When is Bluebird Care Basingstoke, Newbury & Hook open?
Bluebird Care Basingstoke, Newbury & Hook is closed now. It will open at 8:30 a.m.