This profile has been claimed by the business owner or representative.
Bluebird Care Basingstoke, Newbury & Hook
- Home Health Care
- Newbury
About this business
Location details
17, Plantagenet House, Kingsclere Park, Basingstoke, Kingsclere, Newbury, RG20 4SW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My considered choice of care agency and I could not be more pleased having experienced the dire alternative. I am provided with a very high standard of personal care and rehabilitation support, reliably and skillfully endowed as a fully integrated service by an experienced business model. All my care and daily living needs are looked after, washing, dressing, food preparation and laundry as well as full proficiency in transfer methods and with learned knowledge of skincare and all aspects of safety together with prescribed m... read more
Business response:
It is with great pleasure that we were able to meet with you yourself, although in difficult circumstances, to discuss all your care and support needs and also giving the reassurance needed following this to ensure you received an alternative experience. Thank you so much for your kind words of appreciation and admiration for our fully integrated and experienced care and administration teams. We will always ensure your person-centred care plan is up to date and that all care and support needs are met and look forward to work... read more
Not sure of exact date. Outcome of the review was good as there were many issues to be resolved. Times of care were changed to enable the client to have food before going to bed. Sometimes my sister doesn’t understand staff as they are from different countries. With time this has improved as she has become accustomed to them. We are all happy with the care provided as it’s constant and we’re never let down.
Business response:
Many thanks for your positive review, it has been a pleasure working with yourself and your sister for the last five years with many, many laughs along the way. We are delighted things have improved and looking forward to providing care and support for many more years to come. If we can assist with anything else please do not hesitate in contacting the team, we would be more than happy to help.
Carers and management in my opinion are the best around by far. Very caring and very professional. The care company is definitely the best in my area. Would highly recommend them. Management has been wonderful and always supportive when you need them at the end of the phone.
Business response:
Many thanks for your positive review it has been a pleasure working alongside you to build a very person-centred care plan. We look forward to many more years to come especially with the laughs and stories.
Overall, Bluebird Care offer one of the better services in the care industry. The carers are excellent, hard-working and diligent. They are always professional and offer support where it is needed. They are always polite and respectful. The office staff do their best to meet any requests and in general, keep us informed of any last-minute changes in care provision.
Business response:
We remember visiting you both when your husband was in respite really keen to come home in February 2016. Many thanks for your positive review, the care assistants have built an amazing rapport with you both over the past 7 years and look forward to many more.
My father is in his early 90s and has terminal cancer which has severely restricted his ability to get out and compromised his day-to-day life. He relies very heavily on his carer to prepare meals, deal with his medication and his general movement around the house. The Bluebird Care carer, who is live-in, has been nothing less than excellent and supported my father at all times. He is monitored daily and his notes are available online for me to check. I would recommend Bluebird Care.
Business response:
Many thanks for your review about our live-in service, it is a pleasure to work with you both and support Dad along his care journey. It is wonderful that our care assistant has met your expectations and more and it is a pleasure working with you both ensuring the right care and support is in place.
First-class service. The carers are really good with my mum and treat her with respect and kindness. It’s hard accepting strangers coming into your home but my mum has adapted well because she has been well looked after.
Business response:
Many thanks for your positive review, it is a huge decision in accepting people into the home that are unknown to provide care and support. Mum has done extremely well accepting this and it has been a pleasure working with you all and we look forward to many more years.
I have found Bluebird Care excellent. They are patient with Mother and always report back to me regarding any concerns. Initially, Mother did not want carers but as I am disabled, awaiting major surgery which puts me unable to help, everything will be left for my sister who works full-time and struggles having to visit every day. It gives us the security of knowing she is alright and had someone to chat to. The staff make her feel better and has now accepted that at 90 years she deserves the extra support and the knowledge t... read more
Business response:
Many thanks for your positive review and feedback it has been a pleasure providing care and support for Mum, we hope your operation goes well and we will always be here to support you all. It is lovely to see Mum now accepting the support as previously very reluctant, if there is anything else we can do please do not hesitate in contacting the team.
Reliable team of carers, mostly on time. They have learnt the ropes quite quickly. Pleasant and efficient staff. Much less absence and changing of care calls. Occasional issues with invoices were resolved. A big issue with increasing fees though, they keep going up and up, to the point of cancelling all bank holiday calls. I'm told most of the increases go to the carers, which is good, but nonetheless, 10% increases every year for three years do add up!
Business response:
Thank you for taking the time to submit a review, it is much appreciated, particularly the lovely comments about our care staff. We do understand that increasing fees are a concern, however, as you point out our charge rate increases have almost exclusively been invested in recruitment and retention, specifically in pay and benefits so that we can provide the more consistent service you refer to with less absence and changing of calls. We are glad this is having a positive effect.
Care provided is of excellent standards; they have dignity and respect, good rapport, maintain continuity, and implement independence as far as possible to enable the person to be independent themselves. When you need to contact the company, they have clear communication, are professional, have a good understanding, and are very supportive. Would recommend Bluebird Care.
Business response:
Many thanks for your wonderful review; this means a lot to us. It has been a pleasure providing care and support for Aunty for the last six years, providing companionship, shopping visits, and maintaining her independence at all times. The care assistants have all built a strong relationship with her and are looking forward to more years to come, with lots more miles and laughter on the way.
Frequently asked questions about Bluebird Care Basingstoke, Newbury & Hook
How is Bluebird Care Basingstoke, Newbury & Hook rated?
Bluebird Care Basingstoke, Newbury & Hook has a 4.7 star rating with 119 reviews.
When is Bluebird Care Basingstoke, Newbury & Hook open?
Bluebird Care Basingstoke, Newbury & Hook is closed now. It will open on Monday at 8:30 a.m.