Bluebird Care Basingstoke, Newbury & Hook

4.7

Home Health Care
Newbury

About this business

Healthcare Home Health Care

Location details

17, Plantagenet House, Kingsclere Park, Basingstoke, Kingsclere, Newbury, RG20 4SW, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.7121 reviews

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Clive S

2 years ago

Bluebird Care North Hampshire & West Berkshire are the fifth Care Agency we have had since my wife had a stroke in 2017. All the other Agencies have handed back the package to Hampshire for one reason or another. I can honestly say that Bluebird are by far and away the best we have had and we hope that long may this continue. Attention to detailed care is exemplary with a willingness to go above and beyond.

Business response:

Many thanks for your positive review and kind words, this is very much appreciated by all at Bluebird Care. It has been an absolute pleasure providing care and support for the last year and the care assistants have managed to build a special professional bond. Here is to many more years to come with the reassurance we will always aim to go above and beyond.

R T

2 years ago

Mum has been cared for by a live-in carer for nearly two years with twice-daily domiciliary care added more recently. The carers from Bluebird Care have, almost without exception, been caring, kind and proficient. Office staff are polite and usually return calls in a timely fashion. They always do their best to resolve problems once they have understood the issue. I take great confidence from knowing Mum is being well cared for.

Business response:

Many thanks for your review and kind words, we all appreciate it very much. Mum is a pleasure to provide care for with a very supportive family who have always worked closely alongside the team. Best wishes and hope Mum is settling in well to her new home setting.

Peter A

2 years ago

My considered choice of care agency and I could not be more pleased having experienced the dire alternative. I am provided with a very high standard of personal care and rehabilitation support, reliably and skillfully endowed as a fully integrated service by an experienced business model. All my care and daily living needs are looked after, washing, dressing, food preparation and laundry as well as full proficiency in transfer methods and with learned knowledge of skincare and all aspects of safety together with prescribed m... read more

Business response:

It is with great pleasure that we were able to meet with you yourself, although in difficult circumstances, to discuss all your care and support needs and also giving the reassurance needed following this to ensure you received an alternative experience. Thank you so much for your kind words of appreciation and admiration for our fully integrated and experienced care and administration teams. We will always ensure your person-centred care plan is up to date and that all care and support needs are met and look forward to work... read more

J B

3 years ago

Not sure of exact date. Outcome of the review was good as there were many issues to be resolved. Times of care were changed to enable the client to have food before going to bed. Sometimes my sister doesn’t understand staff as they are from different countries. With time this has improved as she has become accustomed to them. We are all happy with the care provided as it’s constant and we’re never let down.

Business response:

Many thanks for your positive review, it has been a pleasure working with yourself and your sister for the last five years with many, many laughs along the way. We are delighted things have improved and looking forward to providing care and support for many more years to come. If we can assist with anything else please do not hesitate in contacting the team, we would be more than happy to help.

Tina M

3 years ago

Carers and management in my opinion are the best around by far. Very caring and very professional. The care company is definitely the best in my area. Would highly recommend them. Management has been wonderful and always supportive when you need them at the end of the phone.

Business response:

Many thanks for your positive review it has been a pleasure working alongside you to build a very person-centred care plan. We look forward to many more years to come especially with the laughs and stories.

Irene C

3 years ago

Overall, Bluebird Care offer one of the better services in the care industry. The carers are excellent, hard-working and diligent. They are always professional and offer support where it is needed. They are always polite and respectful. The office staff do their best to meet any requests and in general, keep us informed of any last-minute changes in care provision.

Business response:

We remember visiting you both when your husband was in respite really keen to come home in February 2016. Many thanks for your positive review, the care assistants have built an amazing rapport with you both over the past 7 years and look forward to many more.

Adrian A

3 years ago

My father is in his early 90s and has terminal cancer which has severely restricted his ability to get out and compromised his day-to-day life. He relies very heavily on his carer to prepare meals, deal with his medication and his general movement around the house. The Bluebird Care carer, who is live-in, has been nothing less than excellent and supported my father at all times. He is monitored daily and his notes are available online for me to check. I would recommend Bluebird Care.

Business response:

Many thanks for your review about our live-in service, it is a pleasure to work with you both and support Dad along his care journey. It is wonderful that our care assistant has met your expectations and more and it is a pleasure working with you both ensuring the right care and support is in place.

A B

3 years ago

First-class service. The carers are really good with my mum and treat her with respect and kindness. It’s hard accepting strangers coming into your home but my mum has adapted well because she has been well looked after.

Business response:

Many thanks for your positive review, it is a huge decision in accepting people into the home that are unknown to provide care and support. Mum has done extremely well accepting this and it has been a pleasure working with you all and we look forward to many more years.

R S

3 years ago

I have found Bluebird Care excellent. They are patient with Mother and always report back to me regarding any concerns. Initially, Mother did not want carers but as I am disabled, awaiting major surgery which puts me unable to help, everything will be left for my sister who works full-time and struggles having to visit every day. It gives us the security of knowing she is alright and had someone to chat to. The staff make her feel better and has now accepted that at 90 years she deserves the extra support and the knowledge t... read more

Business response:

Many thanks for your positive review and feedback it has been a pleasure providing care and support for Mum, we hope your operation goes well and we will always be here to support you all. It is lovely to see Mum now accepting the support as previously very reluctant, if there is anything else we can do please do not hesitate in contacting the team.