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Bluebird Care Basingstoke, Newbury & Hook
- Home Health Care
- Newbury
About this business
Location details
17, Plantagenet House, Kingsclere Park, Basingstoke, Kingsclere, Newbury, RG20 4SW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As with any organisation, there is a variation in the input of the person attending. The female staff are good but the male staff are not very domesticated. Unfortunately, I have a predominance of the latter so far this year.
Business response:
It is wonderful to hear that you are happy with the standards of care that our female care staff provide. We are always delighted to receive feedback on things you think we can improve, and we will certainly be looking at the point you raise. Thank you for taking the time to complete this review; it is much appreciated. Any further issues, please do not hesitate to contact us.
All carers are extremely professional in their care of me, enabling me to remain in my own home. The only negative is that carers are often not given enough travel time between calls. This can affect my two up calls, where one person arrives but has to wait for the second carer to arrive.
Business response:
Thank you for taking the time to complete this review for our home care service. It is great to hear that you find our care assistants extremely professional which is helping you to remain in your own home. Thank you for raising the issue about travel time for double up visits. We always strive to provide the best service possible and we will be in contact with you to see how we can continue to improve this part of the service.
The management and staff of Bluebird Care all display a very caring and courteous manner, whilst exhibiting a professional attitude. They have been particularly efficient during the COVID-19 pandemic, keeping us informed of the latest developments and adhering to those guidelines, especially those involving clients and we thank them for this. The carers show good nursing skills and their timing is pretty good as well! We continue to be grateful to them for their kindness and care.
I have now been associated with Bluebird for over two years and have found the staff to be courteous and willing, giving caring support and comfort as required.
Generally very happy with the service. The only minor issue is timing as per schedule.
The carers from Bluebird are always kind and reliable. They are fully trained in their jobs but the care provided is professional and comes from the heart.
The carers are kind and helpful. I do not always receive my choice of food. The carers are usually cheerful and chatty which I like.
The service I receive is adequate for my need. The carers are always friendly and respectful. In this current crisis, they adopt all the necessary precautions.
All my carers are lovely. They are patient, kind and very caring. We have good chats and they listen to what I need. Very friendly all round.
Frequently asked questions about Bluebird Care Basingstoke, Newbury & Hook
How is Bluebird Care Basingstoke, Newbury & Hook rated?
Bluebird Care Basingstoke, Newbury & Hook has a 4.7 star rating with 121 reviews.
When is Bluebird Care Basingstoke, Newbury & Hook open?
Bluebird Care Basingstoke, Newbury & Hook is closed now. It will open at 8:30 a.m.