Bluebird Care Lancaster & South Lakeland

4.8

Home Health Care
Lancaster

About this business

Healthcare Home Health Care

Location details

Willow Mill, Fell View, Caton, Lancaster, LA2 9RA, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.8100 reviews

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Brenda J

5 years ago

We have used Bluebird care Lancaster & South Lakeland for the last few years for my sister who has Alzheimer's and would recommend them to others who are looking for reliable and sensitive home care. They have worked with us to support my sister so she can remain in her own home with her beloved dog. She has a small group of carers who attend to her every need and looks on some of them as her friends getting excited at their visits. If there are any concerns they contact me and if I feel things are not working as well as the... read more

Business response:

This is really helpful and encouraging feedback. Thank you Brenda.

Catherine T

5 years ago

My brother became very ill with lung cancer and COPD at the beginning of January. He had been resistant to getting any kind of help, but after a visit from two of the managers of Bluebird Care, he agreed with me that this was a good option. He received four visits a day and from the beginning, both he and I were extremely happy with the care he received. Without fail, all the carers who visited were kind, compassionate, cheerful and so willing to help both him and me, in any way. He was always treated with great kindness and... read more

Business response:

Thank you so much for taking the time to provide your review of our service. We will be sure to feedback your kind words to the team.

Robin J

6 years ago

Bluebird Care stepped in at very short notice to look after my father following the sudden and unexpected death of my mother. The high standards of care provided by this agency enabled us to honour Father's wish to be cared for in his own home, for three years, until his increasing frailty made homecare no longer viable. He was clearly genuinely contented and reassured by the kindness and expertise of the carers. Our family is particularly grateful for the kindness and compassion of the two ladies who provide 24 hour care fo... read more

C D

6 years ago

My experience with Bluebird has been fantastic from the word go. The organisation from the administration has shown a great deal of compassion in carefully choosing a carer who is right for me. Bluebird is a company that cares about you as an individual. They have made me feel appreciated and cared for. I wouldn't hesitate to recommend them to any of my friends.

Business response:

Thank you so much C D for this kind review. It is lovely to know that you felt appreciated and that you find us compassionate and caring.

Cathy B

3 years ago

Would not recommend. On the surface care seemed adequate, but I realised calls were being completed drastically short of designated times. I raised the issue to be assured it wasn't the case. I continued to monitor and discovered even the team leader was call cramming. When escalated, directors promised they were making constructive changes. In review they admitted, in their words, deception and failing to provide a sufficient service. While telling me they were interviewing the carers involved they also made a public declar... read more

Business response:

We are grateful for all feedback - good and bad, as it helps us to continually improve. A full investigation into this case was carried out by me, working with the relative. Certain members of our team had indeed deceived the author's aunt by leaving care visits early. On this occasion we failed in our commitment to never cut visits short. For that I am sincerely sorry. We have put a detailed Action Plan in place to prevent any future occurrences, including: disciplinary measures; full financial reimbursement; introduction o... read more