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Bluebird Care Lancaster & South Lakeland
- Home Health Care
- Lancaster
About this business
Location details
Willow Mill, Fell View, Caton, Lancaster, LA2 9RA, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were overwhelmed by the way each and every carer went above and beyond to make mum feel comfortable and genuinely cared for. The carers always met mum with a smile and she loved that! We would also like to mention that as a family we felt that the whole Bluebirds team, whether it be office staff or carers, demonstrated great professionalism and were always supportive. This was something we were very grateful for at the time.
Business response:
We are so pleased that our service to you has been great. We try so hard to be the absolute best we can be and when a client or their loved ones tell us we've got it right, we get such a boost. It makes us hugely motivated to keep that same standard of service going on and on.
When the need arose for home care support for my husband, and not knowing where to begin choosing a provider, a friend's recommendation was very welcome. Their appraisal was borne out as we have found the Bluebird team to be very friendly, supportive, patient and caring, adapting when necessary to changing needs. The service provided by the carers has been greatly appreciated throughout, our many thanks to all concerned.
Business response:
Apologies for the late reply to your review. We aim to make the whole process from initial contact, appraisal/assessment and through to day-to-day care a really easy process for everyone. Our team are all extremely caring, compassionate and can easily adapt when changes are necessary. Thanks
Bluebird has provided good care for my sister and throughout the pandemic, they managed to maintain all their scheduled visits. Knowing that they kept to their plans provided assurance for the rest of the family. One of Bluebird's key strengths is they listen to clients needs and if there are any issues they are quick to address them.
Business response:
Thank you for taking the time to write this lovely review. During the pandemic, our whole team made superhuman efforts to ensure our customers continued to receive our care: it's lovely that it is so appreciated. And we pride ourselves on not only caring for loved ones with compassion and respect but also supporting their families too. We are so glad to have provided this support.
I had used Bluebird Care before for my father's care and recommended them to my godmother. Your staff were always reliable, cheerful and positive. Some members of staff went well beyond their strict remit by spending extra time when needed, responding really well and calmly in any crisis and always seeking to accommodate their clients needs. They seemed more like friends calling in than paid carers. I would certainly recommend Bluebirds to friends and family.
Business response:
Thank you for your warm words, and for entrusting the care of your father and godmother to us. We always strive to provide a service that we would want for our own relatives, and it is so good to hear that we are doing just that. We will be sure to pass on your appreciation to the team.
Excellent care provider from carers to office staff. Carers are very kind, understanding and patient. One of the most important things for a family is to have confidence in the care being provided for a loved one and we have that with Bluebird Care Lancaster & South Lakeland. Would not hesitate to recommend.
Business response:
Thank you Bernadette for taking the time to write this review. It is lovely to hear that you found our care kind, understanding and patient.
I cannot find anything bad to comment on. Carers are kind and pleasant, it's nice to have a chat with them while they're doing their job. Always helpful.
Business response:
Thank you for taking the time to review us. It's wonderful to hear that you find our carers kind, pleasant, helpful and good company. We will be sure to let them know.
Bluebird Care is a company dedicated to providing the best care possible to their clients. They keep in contact with family if any concerns arise, and work with the family to sort things out. They have a team of friendly staff who are very experienced. They show kindness towards clients and treat them with respect. They are very reliable; to date, they have never let me down with any visits in the last few years that we have used them. Even on Christmas Day. The office staff are always keen to help with any issues and keep m... read more
Business response:
Thank you for this feedback. It's great to know we're getting it right.
I am very happy with the care and support I receive. All the staff are very patient.
Business response:
Thank you for this positive feedback. We shall make sure our staff how much their patience, in particular, is appreciated.
Excellent service. Staff are on time and very friendly. I am given help with housework and a shower. The carers are very helpful and patient. I am delighted with the service.
Business response:
Thank you for this incredible feedback. We put a lot of effort into our schedules to make sure our staff can arrive on time because we know how important that is to people.
Frequently asked questions about Bluebird Care Lancaster & South Lakeland
How is Bluebird Care Lancaster & South Lakeland rated?
Bluebird Care Lancaster & South Lakeland has a 4.8 star rating with 102 reviews.
When is Bluebird Care Lancaster & South Lakeland open?
Bluebird Care Lancaster & South Lakeland is closed now. It will open tomorrow at 8:30 a.m.