Bluebird Care Lancaster & South Lakeland

4.8

Home Health Care
Lancaster

About this business

Healthcare Home Health Care

Location details

Willow Mill, Fell View, Caton, Lancaster, LA2 9RA, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.8106 reviews

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R W

5 years ago

My Mum's previous carers were neglecting my Mum, and Bluebird was recommended and took over at very short notice in February 2020. They were professional from the start up until yesterday when it was the time for Mum to be admitted to a Care Home. Living in Surrey, Bluebird gave me peace of mind, and also came up with ideas on how to make Mum's and my life easier. There were stand-out carers in the team, but overall the service was excellent.

Business response:

Thank you so much for your kind comments and we have loved looking after your mum and we are really glad that we have been able to give you peace of mind! We wish your mum well in the care home.

Peter W

5 years ago

I would just like to thank Bluebird for the support that they gave enabling my elderly father to stay in his home as long as possible. Unfortunately, he has now had to move into residential care. During the time we have used Bluebird, we have been given excellent service, with our regular carer becoming more like the daughter I never had. The nature of the relationship with my father was close, professional and caring. I was informed immediately of any minor incidents that may have occurred to my father in my absence, and I ... read more

Business response:

Thank you for your extremely kind review and it has been a pleasure caring for your father. We aim to get regular carers to support our customers as often as possible and I'm really glad that your father had an excellent relationship with his carer. We obviously wish him well in residential care and we are always here should you require any assistance from us. Thank you for recommending Bluebird Care. Kind Regards.

Alison G

5 years ago

We first engaged Bluebird Carers just under one year ago. From the start, we were very impressed by all of the staff. From setting up the first care plan, hours they were required and the many changes, cancellations, additions that we needed to make as we went through the year, we were dealt with efficiently and with great understanding. Nothing was too much trouble for the office staff to deal with. The carers have all been exceptional. My mother thoroughly enjoyed having them around, whether they were cleaning, making food... read more

Business response:

Thank you very much for your kind review. We pride ourselves here at Bluebird both in the office and also all our care staff in providing a top-class service to our customers and their families. Unfortunately, it is inevitable that everyone's circumstances are constantly changing and we obviously try our very best to accommodate those changes with the least amount of disruption for our customers. Thank you again for your review and recommendation.

Penelope L

5 years ago

We were overwhelmed by the way each and every carer went above and beyond to make mum feel comfortable and genuinely cared for. The carers always met mum with a smile and she loved that! We would also like to mention that as a family we felt that the whole Bluebirds team, whether it be office staff or carers, demonstrated great professionalism and were always supportive. This was something we were very grateful for at the time.

Business response:

We are so pleased that our service to you has been great. We try so hard to be the absolute best we can be and when a client or their loved ones tell us we've got it right, we get such a boost. It makes us hugely motivated to keep that same standard of service going on and on.

Christine M

5 years ago

When the need arose for home care support for my husband, and not knowing where to begin choosing a provider, a friend's recommendation was very welcome. Their appraisal was borne out as we have found the Bluebird team to be very friendly, supportive, patient and caring, adapting when necessary to changing needs. The service provided by the carers has been greatly appreciated throughout, our many thanks to all concerned.

Business response:

Apologies for the late reply to your review. We aim to make the whole process from initial contact, appraisal/assessment and through to day-to-day care a really easy process for everyone. Our team are all extremely caring, compassionate and can easily adapt when changes are necessary. Thanks

L B

5 years ago

Bluebird has provided good care for my sister and throughout the pandemic, they managed to maintain all their scheduled visits. Knowing that they kept to their plans provided assurance for the rest of the family. One of Bluebird's key strengths is they listen to clients needs and if there are any issues they are quick to address them.

Business response:

Thank you for taking the time to write this lovely review. During the pandemic, our whole team made superhuman efforts to ensure our customers continued to receive our care: it's lovely that it is so appreciated. And we pride ourselves on not only caring for loved ones with compassion and respect but also supporting their families too. We are so glad to have provided this support.

Jill E

5 years ago

I had used Bluebird Care before for my father's care and recommended them to my godmother. Your staff were always reliable, cheerful and positive. Some members of staff went well beyond their strict remit by spending extra time when needed, responding really well and calmly in any crisis and always seeking to accommodate their clients needs. They seemed more like friends calling in than paid carers. I would certainly recommend Bluebirds to friends and family.

Business response:

Thank you for your warm words, and for entrusting the care of your father and godmother to us. We always strive to provide a service that we would want for our own relatives, and it is so good to hear that we are doing just that. We will be sure to pass on your appreciation to the team.

Bernadette L

5 years ago

Excellent care provider from carers to office staff. Carers are very kind, understanding and patient. One of the most important things for a family is to have confidence in the care being provided for a loved one and we have that with Bluebird Care Lancaster & South Lakeland. Would not hesitate to recommend.

Business response:

Thank you Bernadette for taking the time to write this review. It is lovely to hear that you found our care kind, understanding and patient.

David S

5 years ago

I cannot find anything bad to comment on. Carers are kind and pleasant, it's nice to have a chat with them while they're doing their job. Always helpful.

Business response:

Thank you for taking the time to review us. It's wonderful to hear that you find our carers kind, pleasant, helpful and good company. We will be sure to let them know.