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Bluebird Care Lancaster & South Lakeland
- Home Health Care
- Lancaster
About this business
Location details
Willow Mill, Fell View, Caton, Lancaster, LA2 9RA, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird Care is a company dedicated to providing the best care possible to their clients. They keep in contact with family if any concerns arise, and work with the family to sort things out. They have a team of friendly staff who are very experienced. They show kindness towards clients and treat them with respect. They are very reliable; to date, they have never let me down with any visits in the last few years that we have used them. Even on Christmas Day. The office staff are always keen to help with any issues and keep m... read more
Business response:
Thank you for this feedback. It's great to know we're getting it right.
I am very happy with the care and support I receive. All the staff are very patient.
Business response:
Thank you for this positive feedback. We shall make sure our staff how much their patience, in particular, is appreciated.
Excellent service. Staff are on time and very friendly. I am given help with housework and a shower. The carers are very helpful and patient. I am delighted with the service.
Business response:
Thank you for this incredible feedback. We put a lot of effort into our schedules to make sure our staff can arrive on time because we know how important that is to people.
I was so worried when the Coronavirus started but need not have been, carers all had masks and gloves, aprons etc; all the usual PPE equipment. They have all been understanding, and have even brought me some shopping when I have needed some. They let me know what time they are coming then I don't have to get up too early. I know my husband is in very capable hands, so I can nip out to take our little dog for her walk. She sits in the window and watches for there cars coming up the drive. I know my husband is in very capable ... read more
Business response:
Thank you for this feedback. We're so glad that you have felt infection risks are effectively managed. We have worked hard during this period to ensure that our infection prevention strategy is top-notch. We also appreciate that you value the knowledge of the precise time to expect us. This is something we work hard at because we know it is what our customers want.
The service received has been first class. When my mother-in-law was badly let down by a previous agency I contacted Bluebird Care. They have been excellent over the past months in providing care and assistance.
Business response:
Many thanks for this feedback. We are delighted that you have found the service for your mother-in-law so helpful. We love what we do and we hope this shows in the quality.
Needing relief cover for my elderly aunt while her regular carer was on holiday, we turned to Bluebird Care for help and were not disappointed. A very professional team to work with, both from my point of view - through phone calls and emails - in arranging the care, and from my aunt’s point of view as she was delighted with the carers who attended her. I will certainly be using Bluebird Care again when circumstances dictate.
Business response:
Thank you for taking the time to leave this kind review of our service. It was our pleasure to arrange and to provide care for your aunt.
The care that Mum received on her dementia journey from the Bluebird team has been superb. Realistically it has allowed Mum to be happy and content in her own home and surroundings for a much longer period of time than could have been hoped for. All the carers but one genuinely cared for Mum and it was humbling to see Mum's face light up when carers were arriving for a visit and during. Mum was always spoken to with respect and with good humour. Mum is in permanent care now but I will always be grateful to Bluebird for facil... read more
Business response:
Many thanks for your kind remarks. We are so glad that we were able to help your Mum to remain in her own home. (You mentioned an exception, please do contact us to discuss: we take customer feedback very seriously).
Having been recommended this agency by a friend who is a district nurse, I cannot fault the care, compassion and empathy shown to my mum prior to the COVID outbreak and afterwards. The reliability of Bluebird Care has been amazing as has the support they have shown my mum in helping her through a very difficult time.
Business response:
We are glad we are able to help your mum through this difficult time. It is our pleasure to care for her. Thank you for your warm feedback.
Bluebird has always been helpful when arranging care for my mother. The carers are diligent and friendly. Despite recent restrictions due to Covid 19, they continued to carry out their duties in a relaxed and friendly way whilst wearing appropriate PPE. We haven't had any problems and have been using them now for a year.
Business response:
Many thanks for your kind comments. We are happy to support your Mum, and we are glad to know that our Covid-19 procedures have not diminished the cheery nature of our 'carers' visits.
Frequently asked questions about Bluebird Care Lancaster & South Lakeland
How is Bluebird Care Lancaster & South Lakeland rated?
Bluebird Care Lancaster & South Lakeland has a 4.8 star rating with 106 reviews.
When is Bluebird Care Lancaster & South Lakeland open?
Bluebird Care Lancaster & South Lakeland is closed now. It will open tomorrow at 8:30 a.m.