Bluebird Care Lancaster & South Lakeland

4.8

Home Health Care
Lancaster

About this business

Healthcare Home Health Care

Location details

Willow Mill, Fell View, Caton, Lancaster, LA2 9RA, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.8106 reviews

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James A

a year ago

Excellent communication with management/fast response. Timing of carer visits as per schedule. Cares are compassionate, very friendly, trustworthy. Time permitting, will offer to carry out small extra jobs. Will make time for conversation where possible. Food preparation/presentation very good.

Business response:

Thank you for your review, we are pleased you have been impressed with the support you have received so far. I am sure we will continue to build that trusting and professional relationship we have already started. Best wishes, Alyson.

N P

2 years ago

Bluebird Care has been a great help to my mum, assisting her with basic daily tasks, since they started visiting. The carers have taken the stress out of worrying if Mum is coping by regular daily visits at a time to suit her.

Business response:

Our key task is to care for people who need some extra support. But another hugely important part of our role is to alleviate the stress, worry and uncertainty often felt by a person's loved ones. This creates the space for a family to relax and be happy again. Thanks for this review, it's great to know when we get it right.

John D

2 years ago

Bluebird Care supplied me with the most professional care I could have hoped for. All the carers arrived on time and were very friendly, and caring and nothing was too much trouble. All in all, I would recommend Bluebird Care to any person interested in care at home.

Business response:

Hi John, it makes us so happy to learn that we gave you the service you were looking for. Thank you for taking the time to write this review. Best wishes.

Adrian F

2 years ago

Really happy to have found such a care company who provides an excellent, professional service. Always going the extra mile with a positive ‘can do’ approach. Very flexible, with creative ideas and planning in connection to outings and thorough when it comes to checklists. Recommend without any hesitation.

Business response:

Thanks so much for that feedback. So delighted that you recognise our positive "can do" approach. That's what we're all about.

Clare M

2 years ago

We have worked with Bluebird for the last two years - first for companionship support and then for live-in care for my mum who has Alzheimer’s. They have excellent, kind staff who quickly work out what Mum needs and how to make her happy and keep her relaxed. My dad was reticent about having live-in care initially but 6 months in, he really appreciates the difference it has made to the quality of their lives and the upkeep of the house. The live-in care coordinator is really supportive and responsive. She is regularly in con... read more

Business response:

Thank you for this feedback, Clare. Working with you and your family has been an honour for us, truly. It's also great to hear how you have appreciated the close and attentive management we offer at a local offer. Our live-in care service is very much a team effort.

Michelle N

2 years ago

All staff are very patient and caring. They try hard to understand the needs of my dad and communicate effectively to me on a daily basis. They understand that my dad may have different moods from one day to the next and they always do their best to respond to the situation on the day.

Business response:

Thank you for this lovely feedback, Michelle. The carers work especially hard to ensure they get things right and it is a pleasure caring for your dad.

L B

2 years ago

I cannot praise Lancaster Bluebird care highly enough. Right from my first phone call to them they have treated me with respect and genuine care throughout the whole process. I used to be a carer myself and the standard they set is very high. Alongside this everyone I have met and talked to on the phone has an easy but professional manner. Also a great sense of humour which I think is very important. I have been searching for help for a long time and finding Bluebird has changed my life. Worries have gone at last.

Business response:

Thank you for taking the time to leave a delightful review. It's always rewarding to know that our efforts to provide the best quality service is appreciated by our valued customers like yourself. Your satisfaction is our top priority. Thank you for choosing Bluebird Care.

S B

2 years ago

Bluebird Care carers are friendly and attentive. They always put my mum first and keep in contact with me if there is something wrong with Mum. Mum's health can change quickly and the carers are thorough in reading their notes and keeping updated. We think ourselves lucky that we have them here to support and care for Mum.

Business response:

Thank you for this positive feedback. We all really appreciate it, the carers especially. They work so hard.

Thomas N

2 years ago

I have been a customer of Bluebird Care for around 2 years now a find the carers to be helpful the majority of the time. If I have any issues they are resolved in a timely manner. I am treated with respect and with dignity. I am able to have a good laugh with the carers. The best part about Bluebird is that they are always attentive and listen to any problems I have. I would recommend Bluebird Care.

Business response:

Hi, thanks for your feedback. I'm really glad you would recommend us and that you feel we resolve issues timely, and that we respect your dignity. That said, I feel maybe there is a little more or better we could be doing, so I will ask a staff member to visit and review that with you soon. Kindest regards.