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Bluebird Care Lancaster & South Lakeland
- Home Health Care
- Lancaster
About this business
Location details
Willow Mill, Fell View, Caton, Lancaster, LA2 9RA, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have worked with Bluebird for the last two years - first for companionship support and then for live-in care for my mum who has Alzheimer’s. They have excellent, kind staff who quickly work out what Mum needs and how to make her happy and keep her relaxed. My dad was reticent about having live-in care initially but 6 months in, he really appreciates the difference it has made to the quality of their lives and the upkeep of the house. The live-in care coordinator is really supportive and responsive. She is regularly in con... read more
Business response:
Thank you for this feedback, Clare. Working with you and your family has been an honour for us, truly. It's also great to hear how you have appreciated the close and attentive management we offer at a local offer. Our live-in care service is very much a team effort.
All staff are very patient and caring. They try hard to understand the needs of my dad and communicate effectively to me on a daily basis. They understand that my dad may have different moods from one day to the next and they always do their best to respond to the situation on the day.
Business response:
Thank you for this lovely feedback, Michelle. The carers work especially hard to ensure they get things right and it is a pleasure caring for your dad.
I cannot praise Lancaster Bluebird care highly enough. Right from my first phone call to them they have treated me with respect and genuine care throughout the whole process. I used to be a carer myself and the standard they set is very high. Alongside this everyone I have met and talked to on the phone has an easy but professional manner. Also a great sense of humour which I think is very important. I have been searching for help for a long time and finding Bluebird has changed my life. Worries have gone at last.
Business response:
Thank you for taking the time to leave a delightful review. It's always rewarding to know that our efforts to provide the best quality service is appreciated by our valued customers like yourself. Your satisfaction is our top priority. Thank you for choosing Bluebird Care.
Bluebird Care carers are friendly and attentive. They always put my mum first and keep in contact with me if there is something wrong with Mum. Mum's health can change quickly and the carers are thorough in reading their notes and keeping updated. We think ourselves lucky that we have them here to support and care for Mum.
Business response:
Thank you for this positive feedback. We all really appreciate it, the carers especially. They work so hard.
I have been a customer of Bluebird Care for around 2 years now a find the carers to be helpful the majority of the time. If I have any issues they are resolved in a timely manner. I am treated with respect and with dignity. I am able to have a good laugh with the carers. The best part about Bluebird is that they are always attentive and listen to any problems I have. I would recommend Bluebird Care.
Business response:
Hi, thanks for your feedback. I'm really glad you would recommend us and that you feel we resolve issues timely, and that we respect your dignity. That said, I feel maybe there is a little more or better we could be doing, so I will ask a staff member to visit and review that with you soon. Kindest regards.
Bluebird have been providing care for, firstly, my mother who had Alzheimer’s and then my father for the last 2 and a half years. The carers are excellent - they are cheerful, friendly and very hardworking and always go above and beyond to make sure Dad is comfortable. When caring for my mum, who could be very difficult, they were professional, very kind and patient. The office staff are brilliant as well - any problems are sorted out quickly and they are very flexible about visits as Dad has a lot of hospital appointments. ... read more
Business response:
We really, really enjoyed caring for your mum and now we really, really enjoy caring for your dad. He is such a gent. All his life he has worked so hard and been so kind, so it is an honour to help make this phase of his life the best it can be.
Home care for my 93-year-old father with Alzheimer's disease and recent stroke. Great staff all round. The carers are wonderful and deal very well with a client who can be difficult at times. They are clearly well trained, knowledgeable and professional and my father likes them! The office staff are again, superb. Any changes, issues and advice are never too much trouble. Always friendly, polite and professional. Thank you all.
Business response:
We really enjoyed caring for your father. Quite a character indeed! The carers also got a great deal of personal satisfaction when they could see him making progress. Thank you for your feedback.
Hi, I have been a bluebird customer for two years now, and have loved the care, kindness, work rate, and general wellness the staff give you. They are by far the best I have ever experienced and are well above the standard of others I have been with in the past. Trust me pick bluebird for your care needs you will never regret your choice I haven't! Everyone of the staff I have had sent has been trained to a high standard and before they are allowed to visit solo! I can't speak highly enough of Bluebird they are what I was lo... read more
Business response:
Wow! Thank you Toni for the incredibly positive feedback. We are simply bowled over. Whilst we value all constructive feedback so we can continually improve, it is such a treat when a customer feels like you do about the service we provide. Our carers love the work they do for you Toni and you can be sure I shall share this feedback with them straight away
Bluebird Care has provided care for my grandmother for the past 6 months now live-in care and I couldn't recommend them enough, Without a doubt the best care provider in the area! All the staff who have visited or stayed at my grandma's have been fantastic and she looks forward to seeing them daily. The live-in carers have become an addition to our family that we value so much! Thank you so much to everyone at Bluebird Care for making this an easy transition for my grandma.
Business response:
Thank you, Oliver. It is our pleasure to care for your Gran.
Frequently asked questions about Bluebird Care Lancaster & South Lakeland
How is Bluebird Care Lancaster & South Lakeland rated?
Bluebird Care Lancaster & South Lakeland has a 4.8 star rating with 100 reviews.
When is Bluebird Care Lancaster & South Lakeland open?
Bluebird Care Lancaster & South Lakeland is open now. It will close at 5:00 p.m.