Bluebird Care Leeds North

4.8

Home Health Care
Leeds

About this business

Healthcare Home Health Care

Location details

2 Woodside Mews, Clayton Wood Close, Leeds, LS16 6QE, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.8141 reviews

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Geoff H

5 years ago

I normally just have a cleaning and laundry service, but whilst I am having to self isolate, I rely on my cleaner to do my shopping - which is going well, thank you. I could not manage without this help.

Business response:

Hi Geoff, Thank you so much for taking the time to leave us a review. We are pleased to hear you receive a great service. If there is anything you can suggest that would make your experience even better, please let us know on 01132589677 or leedsnorth@bluebirdcare.co.uk. Have a lovely day and stay safe.

Julia T

5 years ago

Being unable to visit my relative has been very difficult for us in the lockdown situation, but it is so reassuring to know that the Bluebirds visit twice a day and they contact me if there are any immediate issues. I know that my Aunt is safe, taking her medication, and eating her meals. The area supervisor also contacts me by email if necessary and to offer their help with anything. I also have access to an app; which gives me details of each visit; this is excellent, particularly when we are on holiday.

Business response:

Hi Julia, Thank you so much for taking the time to leave us a review. We are committed to providing excellence in care and customer service and we're delighted that this has been your experience. Have a lovely day and stay safe.

Angela

5 years ago

I cannot rate Bluebird highly enough. Always helpful, happy, friendly with an out of hours team who are there in emergencies too. Whether it’s asking if they can do some shopping or something more, it’s always arranged with a smile. Living 3.5 hours drive away, Bluebird visit my parents every day if there are any concerns, I get a call which puts my mind at rest. Yesterday I received a call to say my dad wasn’t well. I got ready and got in the car ready to go up there. I was worried that my mum would be on her own waiting fo... read more

Business response:

Hi Angela, Thanks so much for taking the time to leave this review. We set ourselves very high customer standards and are delighted that this is what you receive. Everyone in our team loves what they do and we all love to care, it's an honour to support your Mum. Have a lovely day.

M H

5 years ago

It is comforting to know each night that the Bluebird carer, within minutes of the agreed time, will arrive and be cheerful, helpful and thoughtful about what she is doing and will often make helpful suggestions. I couldn't ask for a better start to the day.

Business response:

Hello, Thank you taking the time to leave a review about our services. We strive for excellence in our customer service, so if you have any suggestions for how we can be even better, please let us know on 0113 2589677 or leedsnorth@bluebirdcare.co.uk. Have a lovely day and stay safe.

R I

5 years ago

So far I have three different carers and each one was very pleasant and helpful.

Business response:

Hi, Thank you for taking the time to leave us a review. We set ourselves high customer service standards and it's great to hear that you're so happy with the service you receive. If you have any further suggestions about how can improve even further, please just let us know by emailing us at leedsnorth@bluebirdcare.co.uk or by calling us on 0113 2589677. Have a lovely day.

J C

5 years ago

I am very pleased with the lady who is assisting me with my shower. She is very pleasant and very competent and I would certainly recommend her.

Business response:

Derek B

5 years ago

Excellent service with friendly staff.

Business response:

Hi Derek, Thank you so much for taking the time to leave a review about our services. We remain honoured to support your Dad. Have a lovely day.

Michael

5 years ago

The care for my brother has been excellent. He has a brain injury and his carer is proactive and was quickly on his wavelength.

Business response:

Thank you so much for taking the time to leave us a five-star review about the service your brother has received. We set ourselves very high standards of customer care and are delighted that this has been yours and your brother's experience. Have a lovely day.

R P

5 years ago

My main concerns are:- Running out of things without being advised. Throwing out things after their expiry dates. Some carers are unsure about the aga and keeping it clean.

Business response:

Hi, Thank you for taking the time to leave us a review. We set ourselves high customer service standards and it's great to hear that you're happy with the service you receive. We are always looking to continuously improve, so if you have further suggestions about we can resolve the points you made, please get in touch with us and talk it through with our friendly office team. Have a lovely day.