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Bluebird Care Leeds North
- Home Health Care
- Leeds
About this business
Location details
2 Woodside Mews, Clayton Wood Close, Leeds, LS16 6QE, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have used Bluebird Care for more than two years and have been happy with the service provided. The carers are helpful, pleasant and willing to do whatever is asked of them. The office staff are so helpful, but in the last few weeks, their IT system has not been working making it difficult to know when carers' visit times happen.
Business response:
Thank you so much for taking the time to leave us such a positive review of the Bluebird service you receive. We absolutely accept and share your frustration about the IT system (Staffplan by Advanced) that had a total outage in August and did not recover. This left us in a difficult spot and our team worked very quickly to create manual workarounds where possible. This outage affected many social care providers across the UK and the NHS 111 services. The good news is that we are now trialling our newly purchased electronic ... read more
My care from Bluebird has been absolutely wonderful and made an invaluable difference in my life.
Business response:
Thank you for taking the time to leave us such a great review. If you feel there is anything we can do to achieve the full five stars in the two areas, please let us know. Have a lovely day, and thanks again.
Generally happy with services provided. Will feel happier when permanent carer arrives to replace ongoing carer. Otherwise, we jog along the best we can.
Business response:
Hi and thank you for leaving us your feedback. As you're aware, we are working very closely with you to get the perfect match for you as your very specific preferences are important to us. Thanks for taking the time to leave us this review, we really appreciate it. Have a lovely day.
All the team are wonderful and so kind to my mum. Bluebird have been nothing but professional and kind throughout everything. It feels like a wholesome and good business and I see this in the communications and newsletters they send out too. They put on an excellent bash for the Queen's Jubilee in the summer where I saw first-hand the love and care they apply to the people they care for.
Business response:
Hello and thank you so much for leaving us such a lovely review, this means a lot to our team. Many thanks again and have a lovely day.
Excellent! Really try to fulfil all requests and needs.
Business response:
Hi Richard, Thank you so much for taking the time to leave us such a fabulous review. We're delighted you're so happy with Bluebird Care. If there is anything you can suggest to provide you with more value for money, we'd really like to listen to any suggestions you have. Contact us at the office or have a chat with your Care Assistants, who can feed it back to us. Have a lovely day.
I am very happy with my Bluebird team who are just lovely to me and so helpful, always do all they can to help me if I only remember to ask them.
Business response:
Hi, Thank you so much for taking the time to leave us such a wonderful review, it means a lot to us and our carers enjoy and look forward to visiting you! Have a lovely day and thanks again.
I have always been satisfied with the staff, care, meals which you provide and would recommend your care anytime and also the staff and office staff.
Business response:
Hi and thank you for such a fab review, we try our best to deliver excellence in homecare so if there is anything you would like to bring us up to 5 stars in each area, do let us know at the office 01132589677. Have a lovely day and thanks again.
Absolutely brilliant people at Bluebird. They make this grumpy fella a very happy man with their care and kindness. They all make time for you and nothing seems too much whether it's those in the office or my usual carers. We have a giggle and I do look forward to seeing them, such a good bunch.
Business response:
Hi Bernard, Thank you so much for your kind review, it made us smile! We're so delighted that you feel you receive a 5-star service across the board because we work hard to provide excellence in care. Have a lovely day.
I feel very comfortable with my current carers. I can think of nothing else to say without going into finer detail. If there were a complaint it's so trivial it's not worth bothering about.
Business response:
Thank you so much for leaving us such a fab review. Your feedback is important to us. Thanks again and have a lovely day.
Frequently asked questions about Bluebird Care Leeds North
How is Bluebird Care Leeds North rated?
Bluebird Care Leeds North has a 4.7 star rating with 156 reviews.
When is Bluebird Care Leeds North open?
Bluebird Care Leeds North is closed now. It will open tomorrow at 8:30 a.m.