Bluebird Care Leeds North

4.8

Home Health Care
Leeds

About this business

Healthcare Home Health Care

Location details

2 Woodside Mews, Clayton Wood Close, Leeds, LS16 6QE, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.8141 reviews

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Bernard S

3 years ago

Absolutely brilliant people at Bluebird. They make this grumpy fella a very happy man with their care and kindness. They all make time for you and nothing seems too much whether it's those in the office or my usual carers. We have a giggle and I do look forward to seeing them, such a good bunch.

Business response:

Hi Bernard, Thank you so much for your kind review, it made us smile! We're so delighted that you feel you receive a 5-star service across the board because we work hard to provide excellence in care. Have a lovely day.

R P

4 years ago

I feel very comfortable with my current carers. I can think of nothing else to say without going into finer detail. If there were a complaint it's so trivial it's not worth bothering about.

Business response:

Thank you so much for leaving us such a fab review. Your feedback is important to us. Thanks again and have a lovely day.

F B

4 years ago

I can’t fault the team at Bluebird, they are on top of everything with my Mum’s care. They contact me regularly to let me know me how things are going and what they have been doing to support Mum. Mum has quite complex health needs and they work so well with the Nurses involved and have arranged for Occupational Therapists to assess her which resulted in Mum getting better equipment to help her get around at home. Mum really enjoys seeing her carers and although we were worried about having carers in, we didn’t need to be. T... read more

Business response:

Thank you so much for taking the time to leave us such a wonderful review. We know that good communication is essential for the peace of mind of family members of our customers, so we do try our best in this regard. Have a lovely day.

David

4 years ago

Bluebird Care staff were always caring, compassionate and attentive. Communication with family was always timely, focussed, supportive and appropriate. Whenever support needed to be increased or altered in any way, Bluebird did so efficiently.

Business response:

Thank you David for leaving us such a lovely review, it means a lot to us. We did contact David to ask if we could have improved on value for money and David said, "I am content that the cost of care was reasonable and for this reason, I answered ’satisfactory’. If the cost of care was superb value for money, I would be suspicious that corners were being cut."

Elaine W

4 years ago

My father receives excellent care from his Bluebird carers, they have gained my father’s trust, who was a little reluctant to receive help at first. I do believe he would not be without his Bluebirds now, he speaks about them very fondly. Whenever I have contacted the office, the staff are pleasant, taking an interest and easy to talk to, they clearly have their customers’ best interests at heart. They respond quickly to any request we have and find ways to accommodate us with our last-minute requests for additional visits w... read more

Business response:

Hello Elaine, Thank you so much for taking the time out of your day to leave us such a fabulous review! We are passionate about the service we deliver, so this means a great deal to our team. Have a lovely day.

Eileen L

4 years ago

My 92-year-old mum has dementia and was well cared for by the lovely carers who looked after her. Bluebird was very informative and loved the app provided to monitor mum's daily visits. I would highly recommend.

Business response:

Hi Eileen, Thank you for taking the time to leave us such a lovely review. We're delighted that you're happy with the service we provide to your Mum. If there is anything you can suggest that would help us achieve 5 stars for the value for money section, please let us know, we love to receive feedback.

Margaret R

4 years ago

The care of my sister has been second to none. Myself and my sister are very grateful for the care provided to her. The whole team at Bluebird have been very professional and caring. It seems to be a very tightly and well organised business and that’s reassuring for us both.

Business response:

Hi Margaret, thank you for taking the time to leave us such a wonderful review! It’s a pleasure to support your sister. We work really hard to deliver consistently high standards so we’re delighted that you feel this way. Have a lovely day.

Chris T

4 years ago

The team at Bluebird are the best we’ve experienced and we’ve had some bad experiences with home care companies. They are always on the ball and alert to changes in my Mum’s health and mood, they make suggestions to help but somehow never take over and just feel like a safe pair of hands. Everyone we have spoken to has been friendly and polite and even though I know they must be terribly busy as they help many people, they make us feel like we’re the only family they support and are very giving with their time. We’re complet... read more

Business response:

Hello Chris, Thank you so much for taking the time to leave us such a wonderful review. Your feedback means a lot to us and we do work hard to keep our standards of care high for our customers and their families. Have a lovely day.

Wendy L

4 years ago

Bluebird provides a high standard of care to my elderly mother. The access to the online daily care comments is particularly helpful, I can take a look at these whilst I am at work to see how Mum's start to the day was. Communication from the office team is very good and efficient. Everyone I deal with is very professional, knowledgeable, compassionate, and caring. Mum has built some good relationships with the carers who provide her care. Overall I feel Bluebird provides an excellent service of care.

Business response:

Hi Wendy, thank you for taking the time to leave us such a great review! We're delighted that you're so happy with our service. If you have any suggestions for how we can provide more value for money to reach 5 stars in your opinion in this category, please let us know on 0113 2589677 or leedsnorth@bluebirdcare.co.uk. We're always open to suggestions. Have a lovely day.